Cannot be opened after installation

[hh]

Let's look at the video specifically

[Nick Iliev]

Hello,

 

As far as I understand the video shows a page from the Telerik Support Center and no interaction with the Fiddler Everywhere application.

If you are experiencing issues with starting up the Fiddler Everywhere application then please do the following:

1. Download and install the latest official version from https://www.telerik.com/download/fiddler-everywhere 

2. Start the applicantiton.

3. Send us screenshots of any errors you observe during the startup.

4. Send us the Fiddler Everywhere application log files, which can be manually accessed through the steps listed here:

https://docs.telerik.com/fiddler-everywhere/knowledge-base/accessing-fiddler-logs#accessing-the-logs-manually 

5. Check for graphic driver compatibility issues as suggested here: https://docs.telerik.com/fiddler-everywhere/knowledge-base/troubleshoot-fiddler-not-capturing#incompatibility-with-graphics-drivers 

 

 

Regards,
Nick Iliev
Progress Telerik

[hh]

Please help me take a look, thank you

[Nick Iliev]

The logs are not showing anything unusual, and your Fiddler Everywhere application might be running but in the background (or with wrong coordinates on this or another monitor).

Please try the following:

- Close the Fiddler Everywhere application. Ensure no processes are running in the background.

- Open the following folder

%userprofile%\.fiddler\Settings\

- Delete the file called electron-settings.json (at this point, Fiddler should be stopped to properly delete the file).

 

- Start the Fiddler Everywhere application.

If the issue is not yet resolved, then open once more the electron-settings.json file (with the Fiddler app closed) and add the following line (as suggested here) :

"disableHardwareAcceleration" : true

Then, start the application and observe if the issue is resolved. If you are still experiencing the issue please elaborate more on what happens after you try to startup Fiddler Everwyhere (you can do a screencast or send us screenshots that are depicting the application behavior).

[hh]

I can open it after I delete it.,Thanks.,What's the reason for that.。

[Nick Iliev]

It seems like you may have had a multi-monitor setup, or the application may have gotten the wrong X and Y coordinates as its starting position. As a result, the application started but was out of reach within the visible area. Deleting the electron-settings.json file also reset the X and Y starting coordinates, which likely resolved the issue.