Archive file could not be loaded ...

2 posts, 0 answers
  1. Steven
    Steven avatar
    1 posts
    Member since:
    Mar 2014

    Posted 05 Mar 2014 Link to this post

    I have a coworker who sends me fiddler logs from their session to help them diagnose the issue.  When I attempt to open the file I see the error in the attached image but when opening the file on coworker's computer there is no problem.  The user sends me the fiddler log via e-mail.  Any help would be appreciated.
  2. Eric Lawrence
    Eric Lawrence avatar
    832 posts

    Posted 07 Mar 2014 Link to this post

    The error message indicates that the ZIP file (SAZ files are really ZIP files) was corrupted. This either means that there was a communication error that corrupted the contents, or your company has an antivirus scanner on the mail server (e.g. Exchange servers have many such projects) that attempts to modify the ZIP file for some reason. For instance, some overzealous AV scanners will detect JavaScript inside the SAZ file and attempt to remove it, corrupting the file in the process.

    You may wish to attempt to transfer the file via some other means (e.g. a DropBox or OneDrive share) or apply a password to the SAZ file (choose from the dropdown when saving it).

Back to Top