Agenda

More and more developers are expected to provide out-of-hours support and respond to production issues. If you don't have much experience handling incidents, it can be scary and intimidating - but it doesn’t have to be that way!

We transformed our incident response on the FT's Content team - from a number of terrifying multi-hour outages, to a stable platform where team members feel comfortable on-call.

I'll provide practical tips and advice on:

- planning for the next failure

- what to do when Everything Is On Fire™

- improving things afterwards

- and some horror stories of our own...