DOM EXPLORER keeps loading then disconnect the app when recording an ios app

2 posts, 0 answers
  1. Rosie
    Rosie avatar
    1 posts
    Member since:
    Jul 2016

    Posted 22 Jul Link to this post

    I am trying to record an ios application. Connecting to the device successfully. But when I start recording the app, the DOM EXPLORER just keeps loading for a long time then disconnect the app itself. Could you please help me with this? I tried iPhone and iPad, neither of them can start recording.
  2. Elena Tsvetkova
    Admin
    Elena Tsvetkova avatar
    253 posts

    Posted 27 Jul Link to this post

    Hello Rosie,

    Based on your description it seems like the connection is lost after recording starts. This might be caused by many reasons, but most often it is due to:

    1. Wrong app configuration. Please verify that you exactly follow configure your application to be testable article. Note that when targeting iOS9 device, you have to ensure some additional details concerning the app identifier.
    2. Connection loss might also be caused by Wi-Fi connection settings. Have you tried recording using USB connection instead?
    3. Older version of Test Studio - please ensure that you are using latest version of the product.

    If none of the above helps, I am afraid that we will need a sample that replicates the problem. If your app contains a sensitive information, you can assemble a dummy app that replicates the issue and send it to us for investigation.

    Regards,
    Elena Tsvetkova
    Telerik by Progress
     
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