Visual Style Builder crash on open

6 posts, 0 answers
  1. Daniele
    Daniele avatar
    3 posts
    Member since:
    Mar 2012

    Posted 18 Apr 2012 Link to this post

    Visual Style Builder crash when I try to open it. I tried in 2 different machine with Windows 7, same result. On the details I find:

    System.ArgumentOutOfRange

    as the exception. Any idea? I can try the theme functionalities without VSB.

    Thank you

    Sebastiano
  2. Jack
    Admin
    Jack avatar
    2335 posts

    Posted 21 Apr 2012 Link to this post

    Hello Sebastiano,

    Thank you for writing.

    You are the first customer to report this issue and we have not observed it before. Could you please describe your software and hardware configuration? Have you tried to reinstall Telerik WinForms controls?

    I am looking forward to your reply.

    All the best,
    Jack
    the Telerik team
    RadControls for WinForms Q1'12 release is now live! Check out what's new or download a free trial >>
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  4. Daniele
    Daniele avatar
    3 posts
    Member since:
    Mar 2012

    Posted 23 Apr 2012 Link to this post

    I did't re-install the controls, but as I told you I tried in 2 different machine. Both of them have Windows 7 64bit, Visual Studio 2010 and the last version of the Telerik WinForms Controls. This is the message I get:

    Description:
      Stopped working

    Problem signature:
      Problem Event Name: CLR20r3
      Problem Signature 01: visualstylebuilder.exe
      Problem Signature 02: 2012.1.412.20
      Problem Signature 03: 4f86cf3b
      Problem Signature 04: mscorlib
      Problem Signature 05: 2.0.0.0
      Problem Signature 06: 4e1539fa
      Problem Signature 07: 15d
      Problem Signature 08: 24
      Problem Signature 09: System.ArgumentOutOfRange
      OS Version: 6.1.7601.2.1.0.256.1
      Locale ID: 1040

    What info do you want about my hardware and software?

    Thank you

    Sebastiano
  5. Jack
    Admin
    Jack avatar
    2335 posts

    Posted 23 Apr 2012 Link to this post

    Hello Sebastiano,

    Thank you for these details.

    We are still not able to reproduce the issue locally. Could you please, confirm that you are able reproduce this issue at all times? If yes, I want to offer a GoToMeeting session. This way we will be able to debug the issue on your PC. As a prerequisite, you should download the sources of RadControls for WinForms using your client account. I checked that your local time is GMT+01:00 while ours is GMT +02:00, so I would suggest that we hold the meeting at 10:30 AM your local time (11:30 AM our local time). Please, confirm whether this is suitable for you and I will arrange the meeting.

    I am looking forward to your reply.
     
    All the best,
    Jack
    the Telerik team
    RadControls for WinForms Q1'12 release is now live! Check out what's new or download a free trial >>
  6. Daniele
    Daniele avatar
    3 posts
    Member since:
    Mar 2012

    Posted 24 Apr 2012 Link to this post

    Ok, let's do it. I will try to download the source at once. Please let me know how we can made contact.

    Bye

    Sebastiano
  7. Nikolay
    Admin
    Nikolay avatar
    1803 posts

    Posted 24 Apr 2012 Link to this post

    Hi Sebastiano,

    I have just sent the details about the meeting to the e-mail address of your Telerik account.

    Let me know if you have questions.

    Regards,
    Nikolay
    the Telerik team
    RadControls for WinForms Q1'12 release is now live! Check out what's new or download a free trial >>
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