Menu Text Disappear after applying Win XP SP3

4 posts, 0 answers
  1. alfred
    alfred avatar
    25 posts
    Member since:
    Jan 2008

    Posted 05 Nov 2009 Link to this post

    My client is using WinXP Traditional Chinese Home edition.

    Recently he has applied the Windows XP SP3.

    After applying the SP3, the menu text disappear.

    In my own development machine, using Eng Win XP Professional, the menu text is normal after applying the SP3.

    He has resintalled the program but no helps.

    Telerik Version:2008.3.1314.20

  2. Nikolay
    Admin
    Nikolay avatar
    1804 posts

    Posted 05 Nov 2009 Link to this post

    Hi alfred,

    I was able to reproduce the describe issue using older versions of RadControls for WinForms. However, this issue seems to be addressed in our latest Q3 2009 release. I would suggest that you update your Telerik controls and check if the behavior is correct on your side as well.

    I hope this helps. If you have additional questions, feel free to contact me.

    Regards,
    Nikolay
    the Telerik team

    Instantly find answers to your questions on the new Telerik Support Portal.
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  4. alfred
    alfred avatar
    25 posts
    Member since:
    Jan 2008

    Posted 05 Nov 2009 Link to this post

    But why it can function under development environment?
  5. Nikolay
    Admin
    Nikolay avatar
    1804 posts

    Posted 11 Nov 2009 Link to this post

    Hi alfred,

    Because your development environment is English, but the Operating System of your client is Traditional Chinese. Traditional Chinese operating systems display latin strings differently from the regular English Operating Systems. Basically, you can notice that letters of the latin words in the development environment are smoother that the same strings displayed in Chinese OS.

    All the best,

    Nikolay
    the Telerik team

    Instantly find answers to your questions on the new Telerik Support Portal.
    Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
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