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Hi,
I have purchased a professional subscription of Telerik Platform 3 days back and installed VS Extension and Windows client.
My System has Windows 8.1 with internet explorer 11
When i am trying to open https://platform.telerik.com/ in chrome it is opening smoothly but VS Extension, Windows client are not giving me an error saying This page can't be displayed.
The Screen Shot is:
http://gnxcloud.in/Telrik.jpg
I have purchased a professional subscription of Telerik Platform 3 days back and installed VS Extension and Windows client.
My System has Windows 8.1 with internet explorer 11
When i am trying to open https://platform.telerik.com/ in chrome it is opening smoothly but VS Extension, Windows client are not giving me an error saying This page can't be displayed.
The Screen Shot is:
http://gnxcloud.in/Telrik.jpg
2 Answers, 1 is accepted
0
Varun
Top achievements
Rank 2
Rank 2
answered on 15 Dec 2014, 11:16 AM
Can somebody please help.....
0
Hello Varun,
This is the first of its kind report we receive so far so I made some research and found this troubleshooting page where a few suggestions can be found. I really think that if you delete your browser cache and cookies your IE would be positively affected but you may want to try the other steps as well.
Here is another thread on the matter.
Would you try a hard refresh (Ctrl+F5) and send us your current IE version? I tried to reproduce your issue using this one unsuccessfully.
Our clients use IE in order to authenticate the users so there must be a setting in the browser which should fix this unexpected behavior. If neither of the suggestions above helps please record a Fiddler log and send it to us. Here are the steps to follow:
1. Download Fiddler from here and install it.
2. Run Fiddler and go to Tools -> Fiddler Options.
3. On the HTTPS page, verify that Capture HTTPS Connects is enabled.
4. Verify that Decrypt HTTPS traffic is enabled with the ...from all processes option and minimize Fiddler to tray.
5. Reproduce the case.
6. Open Fiddler again, go to File -> Save -> All Sessions, save the file to disk (a SAZ file).
7. Open a private ticket and send us the archived saz file attached to your reply.
Regards,
Zdravko
Telerik
This is the first of its kind report we receive so far so I made some research and found this troubleshooting page where a few suggestions can be found. I really think that if you delete your browser cache and cookies your IE would be positively affected but you may want to try the other steps as well.
Here is another thread on the matter.
Would you try a hard refresh (Ctrl+F5) and send us your current IE version? I tried to reproduce your issue using this one unsuccessfully.
Our clients use IE in order to authenticate the users so there must be a setting in the browser which should fix this unexpected behavior. If neither of the suggestions above helps please record a Fiddler log and send it to us. Here are the steps to follow:
1. Download Fiddler from here and install it.
2. Run Fiddler and go to Tools -> Fiddler Options.
3. On the HTTPS page, verify that Capture HTTPS Connects is enabled.
4. Verify that Decrypt HTTPS traffic is enabled with the ...from all processes option and minimize Fiddler to tray.
5. Reproduce the case.
6. Open Fiddler again, go to File -> Save -> All Sessions, save the file to disk (a SAZ file).
7. Open a private ticket and send us the archived saz file attached to your reply.
Regards,
Zdravko
Telerik
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