https://platform.telerik.com/ Not working on IE11

3 posts, 0 answers
  1. Varun
    Varun avatar
    2 posts
    Member since:
    Oct 2014

    Posted 13 Dec 2014 Link to this post

    Hi,

    I have purchased a professional subscription of Telerik Platform 3 days back and installed VS Extension and Windows client.
    My System has Windows 8.1 with internet explorer 11
    When i am trying to open  https://platform.telerik.com/ in chrome it is opening smoothly but VS Extension, Windows client are not giving me an error saying This page can't be displayed.

    The Screen Shot is:
    http://gnxcloud.in/Telrik.jpg

  2. Varun
    Varun avatar
    2 posts
    Member since:
    Oct 2014

    Posted 15 Dec 2014 in reply to Varun Link to this post

    Can somebody please help.....
  3. Zdravko
    Admin
    Zdravko avatar
    657 posts

    Posted 16 Dec 2014 Link to this post

    Hello Varun,

    This is the first of its kind report we receive so far so I made some research and found this troubleshooting page where a few suggestions can be found. I really think that if you delete your browser cache and cookies your IE would be positively affected but you may want to try the other steps as well.
    Here is another thread on the matter.

    Would you try a hard refresh (Ctrl+F5) and send us your current IE version? I tried to reproduce your issue using this one unsuccessfully.

    Our clients use IE in order to authenticate the users so there must be a setting in the browser which should fix this unexpected behavior. If neither of the suggestions above helps please record a Fiddler log and send it to us. Here are the steps to follow:

    1. Download Fiddler from here and install it.
    2. Run Fiddler and go to Tools -> Fiddler Options.
    3. On the HTTPS page, verify that Capture HTTPS Connects is enabled.
    4. Verify that Decrypt HTTPS traffic is enabled with the ...from all processes option and minimize Fiddler to tray.
    5. Reproduce the case. 
    6. Open Fiddler again, go to File -> Save -> All Sessions, save the file to disk (a SAZ file).
    7. Open a private ticket and send us the archived saz file attached to your reply.


    Regards,
    Zdravko
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
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