Thank you for contacting us.
I am sorry to hear your negative feedback. I would like to share some information with you on how things are working and what we actually mean to say when you see "I can't reproduce it. Please send a sample project".
When we receive a ticket we do what is necessary to prepare a test case following the supplied information. However, not all issues can be reproduced under all the possible scenarios where a certain functionality should be used. Therefore, we may miss the case where the issue occurs. When we say that an issue can be caused by something specific in your project, we do not actually mean that the issue is caused by wrong implementation in your project. We just want to say that your specific user case (consider it a test case) is the context which we need to locate and address the issue that we have in our code. Without the information which a sample project gives, we may not be able to create the appropriate test conditions. That said, a sample project is the fastest way for us to detect, trace and solve the possible issues. Since such a project is worth a thousand words, it will save both sides time which otherwise will be spent in replies explaining what has been done and what should be done in order to reproduce an issue.
In regards to the current case, I am attaching a sample project which I created while trying to reproduce the described issue. Despite my efforts, the behavior that I got was correct. Please also find attached a movie which I shot to demonstrates the behavior on my side.
I hope you find this information useful. Should your problem still persists, please provide us with additional details about your case.
the Telerik team
Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking
system and vote to affect the priority of the items