Helpdesk Project

9 posts, 0 answers
  1. rod
    rod avatar
    10 posts
    Member since:
    Nov 2006

    Posted 19 Apr 2010 Link to this post

    Hi all,

    I´ve learned that telerik had a helpdesk demo project before... Does anybody has the files? I need to create a helpdesk for my office, and I would like to view it so hopefully it could help with the interface...

    Thanks,

    Rod
  2. Sebastian
    Admin
    Sebastian avatar
    9934 posts

    Posted 20 Apr 2010 Link to this post

    Hello rod,

    You can download the previous and latest releases of the HelpDesk application (the current version is called WebMail) from this code library thread.

    Best regards,
    Sebastian
    the Telerik team

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  4. Bryan Hughes
    Bryan Hughes avatar
    130 posts
    Member since:
    Oct 2005

    Posted 01 Nov 2010 Link to this post

    Can't find older versions. 

    Why did you create multiple pages for the main areas (mail, calendar, contact and notes) and not user controls that load into main pane depending on selection? 

    Bryan

  5. Sebastian
    Admin
    Sebastian avatar
    9934 posts

    Posted 02 Nov 2010 Link to this post

    Hello Bryan,

    The available versions of the WebMail application are listed in the listed code library entry.

    Indeed we decided to use separate pages for the main areas, however if you prefer you can isolate the logic into user controls and load them dynamically on a main page based on the selection.

    Kind regards,
    Sebastian
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  6. Bryan Hughes
    Bryan Hughes avatar
    130 posts
    Member since:
    Oct 2005

    Posted 02 Nov 2010 Link to this post

    Thank you Sebastian,

    I was just wondering why you chose to do it this way?  Was it because of performance issues, possible errors or simplifying update of code for pages?

    Bryan
  7. Sebastian
    Admin
    Sebastian avatar
    9934 posts

    Posted 03 Nov 2010 Link to this post

    Hello Bryan,

    We chose this schema because this separation seems logical to us (in terms of further customizations) and subsequent code updates (with each new major version of the controls) would be pretty straight-forward.

    Regards,
    Sebastian
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  8. Bryan Hughes
    Bryan Hughes avatar
    130 posts
    Member since:
    Oct 2005

    Posted 10 Nov 2010 Link to this post

    Thank you
  9. Steve
    Steve avatar
    1 posts
    Member since:
    Sep 2014

    Posted 14 Nov 2014 in reply to Sebastian Link to this post

    Link is broken, can you re-post?
  10. Konstantin Dikov
    Admin
    Konstantin Dikov avatar
    1793 posts

    Posted 19 Nov 2014 Link to this post

    Hi Mark,

    I have just tested the link from the initial post and it is opening the HelpDesk Sample Application code library as expected:
    Additionally, the latest source code of the HelpDesk application (extended and named WebMail) can be downloaded from this location:

    Best Regards,
    Konstantin Dikov
    Telerik
     

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