Home / Community & Support / Code Library / ASP.NET and ASP.NET AJAX > General and Integration Projects > HelpDesk Sample Application

• Telerik Admin Master

  Posted on Jun 6, 2006 (permalink)

      

  Requirements
  RadControls version	Telerik.Web.UI 2008.1.415 and later
  .NET version	.NET2.0 and .NET3.5
  Visual Studio version	2005/2008
  programming language	C#
  browser support	all browsers supported by RadControls

   
  PROJECT DESCRIPTION
  A sample application integrating the components from the RadControls suite in a single example with AJAX best practices. The sample illustrates one of the ways in which RadControls helps bring the look and feel of Desktop UI to the web. Learn more...

  Online Version: http://www.telerik.com/helpdeskbeta
  Download: RadControls free trial

• SMCROY

  Posted on Feb 7, 2007 (permalink)

  How do I download the help desk sample application?
  
  When I select download I am taken to the products page. The download does not start.
  

• Paul Paul

  Posted on Feb 8, 2007 (permalink)

  Hi Sidney,
  
  In order to download the sample AJAX application you will have to expand the r.a.d.controls for ASP.NET panel and click on the HelpDesk.Net2.zip link (see the attached screenshot for details).
  
  Regards,
  Paul
  
  the telerik team

  
  www.telerik.com | dnn.telerik.com | www.sharepointcontrols.com | www.sitefinity.com | www.mcmscontrols.com

  Attached files

  • screenshot0387.jpg

• Ivo Ivo

  Posted on Apr 8, 2009 (permalink)

  Hi all,
  
  We recently created an extended version of this project and it is now available here:
  http://demos.telerik.com/webmail/
  Source code can be downloaded from here:
  http://demos.telerik.com/webmail/source.zip
  
  Greetings,
  Ivo
  the Telerik team

  
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• Bon

  Posted on Apr 19, 2009 (permalink)

  Hi Ivo,
  
  I tried to create a project from the source.zip but failed to do so.
  Can you kindly provide a copy with a project solution file?
  
  Thanks,
  Bon

• Atanas Korchev Atanas Korchev

  Posted on Apr 20, 2009 (permalink)

  Hi Tee,
  
  The project we are using internally is exactly the same as the one we provide for downloading. How exactly did you fail to use the WebMail demo?
  
  Regards,
  Albert
  the Telerik team

  
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• clayhall

  Posted on Jul 28, 2009 (permalink)

  The webmail source zip has no project / solution file in it.  It has proven to be impossible to get the project going in a buildable way trying to build it from scratch.  Is there anything we can do?

• Sebastian Sebastian

  Posted on Jul 29, 2009 (permalink)

  Hello clayhall,
  
  The WebMail example is an ASP.NET web site and that is why it does not include solution or project file. You can open and test it as a regular site or, alternatively, create a blank solution in your Visual Studio and then add the sample web site to it using the 'Add Existing Web Site' option from the VS menu.
  
  Best regards,
  Sebastian
  the Telerik team

  
  Instantly find answers to your questions on the new Telerik Support Portal.
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• clayhall

  Posted on Jul 29, 2009 (permalink)

  Thanks.  The issue now is that the design shows expecting .715 version of the controls and i have .701 installed.  How do i get around that part?
  
  Thanks.
  Clay

• Sebastian Sebastian

  Posted on Jul 30, 2009 (permalink)

  Hello clayhall,
  
  I suppose you have a reference to the latest internal build of Telerik.Web.UI you downloaded (2009.2.715) and it searches for the respective version of the Telerik.Web.Design.dll. The information from this blog post can help you address the design-time error.
  
  Best,
  Sebastian
  the Telerik team

  
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• Mark Broomfield

  Posted on Aug 5, 2009 (permalink)

  Hi,
  
  I'm really impressed with the WebMail application and have been using it as the starting point of a project over the past few days. I do have a really big problem with the use of the AjaxManager and RadPane / RadSplitter which is stopping me progressing.
  
  Simple example of my problem would be to take the WebMail demo and just enable Paging on the RadGrid1 in RadPane2 and trying to get the Grid Paging to work with Ajax causes the problem. I have seen Forums posts suggesting the use of an asp:panel around the grid and ajaxmanager to enable ajax, but this fails to work for me in this example and just causes the grid to lock up.
  
  Your help in resolving this would be appreciated.
  
  Many Thanks
  Mark

• Sebastian Sebastian

  Posted on Aug 7, 2009 (permalink)

  Hello Mark,
  
  I enabled paging for the grid inside the RadSplitter's pane and everything worked as expected. I am attaching my test version of the WebMail demo to this code library thread for further reference.
  
  You can have this sample as basis for your custom implementation. Note that I used the latest release Q2 2009 of RadContols for ASP.NET AJAX (2009.2.701) in my local tests.
   
  Best,

  Sebastian
  the Telerik team

  
  Instantly find answers to your questions on the new Telerik Support Portal.
  Check out the tips for optimizing your support resource searches.

  Attached files

  • webmaildemosite.zip

• Mark Broomfield

  Posted on Aug 7, 2009 (permalink)

  Hi Sebastian,
  
  Thanks so much for getting back to me and providing your project.
  
  You're right it works great in Visual Studio 2008 as .NET 3.5 Website. I have tried to get it to build under Visual Studio 2010 Beta but get the following:
  
  error CS1061: 'System.Web.HttpBrowserCapabilities' does not contain a definition for 'AdapterGroups' and no extension method 'AdapterGroups' accepting a first argument of type 'System.Web.HttpBrowserCapabilities' could be found (are you missing a using directive or an assembly reference?
  
  I have read that Telerik RadControls for ASP.NET AJAX should work under VS 2010 so would you be able to assist?
  
  Thanks again
  Mark
  
  
  
  
  

• Helen Helen

  Posted on Aug 10, 2009 (permalink)

  Hi Mark,
  
  Thank you for the report. We were able to reproduce the problem. It seems to be a framework compatibility issue.
  Please find attached a movie as part of our local tests. The error disappeared when we changed the web site's target framework version to 3.5 and back to 4.0.
  
  Regards,
  Helen
  the Telerik team

  
  Instantly find answers to your questions on the new Telerik Support Portal.
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  Attached files

  • webmaildemomovie.zip

• Mark Broomfield

  Posted on Aug 10, 2009 (permalink)

  Thanks Helen,
  
  Fantastic support from you guys at Telerik once again. I appreciate your help.
  
  Mark
  
  

• Mark Broomfield

  Posted on Aug 10, 2009 (permalink)

  Hi,
  
  Sorry I spoke too soon.
  
  Now I have the demo working with VS 2010 and .Net Framework 4 but the problem with paging mentioned above appears again. In simple terms if you run the webmaildemosite.zip provided above the Ajaxified paging fails.
  
  Hope you can investigate.
  
  Thanks
  Mark

• Helen Helen

  Posted on Aug 10, 2009 (permalink)

  Hello Mark,
  
  We were able to reproduce the problem with paging.  Also we tested the WebMailDemo with a standard update panel (without AjaxManager) and the problem appeared too. That's why we believe it is a common asp.net ajax 4.0 issue.
  Nevertheless I forwarded it to our development team for further investigation.
  In the meantime I suggest you use .net 3.5 as a target framework or to disable RadAjax (EnableAjax property of RadAjaxManager set to false)
  
  Regards,
  Helen
  the Telerik team

  
  Instantly find answers to your questions on the new Telerik Support Portal.
  Check out the tips for optimizing your support resource searches.

• Jason

  Posted on Aug 26, 2009 (permalink)

  is there a Vb.Net demo out there

• Sebastian Sebastian

  Posted on Aug 26, 2009 (permalink)

  Hi Clinton,
  
  You can use our free online converter to port the C# code into VB.NET language.
  
  Greetings,
  Sebastian
  the Telerik team

  
  Instantly find answers to your questions on the new Telerik Support Portal.
  Check out the tips for optimizing your support resource searches.

• Jason

  Posted on Aug 26, 2009 (permalink)

  Thanx ..will give it a bash

• Mark Crystal

  Posted on Mar 27, 2010 (permalink)

  THIS IS WHY I DECIDED NOT TO USE TELERIK.
  
  THE COMPUTING WORLD IS SO ANTI - VB. IF YOU ARE GOING TO PROVIDE SAMPLES FOR C3, YOU MUST DO THE SAME FOR VB'rs. I TRIED THE CONVERSION AND THERE ARE IMPERFECTIONS IN YOUR CONVERSION TOOL THAT I COULD NOT GET IT TO WORK!!!!!!!!!!!!!!!!

• Sebastian Sebastian

  Posted on Apr 20, 2010 (permalink)

  Hello Mark,
  
  The latest source code of the HelpDesk application (extended and named WebMail) can be downloaded from this location:
  
  http://demos.telerik.com/webmail/ (navigate to Help/Download Source Code)
  
  We always provide C# and VB.NET version of the code in our online demos, documentation and KB articles. We have C# or VB.NET versions for the code library projects and direct those who would like to transform the code to our free online converter. If you experience issues with the code conversion, feel free to contact us via the public forums or support ticket system and we will gladly assist you to complete the process successfully.
  
  Kind regards,

  Sebastian
  

  the Telerik team

  
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