HelpDesk Sample Application

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  1. 63F75A2C-1F16-4AED-AFE8-B1BBD57646AD
    63F75A2C-1F16-4AED-AFE8-B1BBD57646AD avatar
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    Posted 06 Jun 2006 Link to this post

        

    Requirements
    RadControls version

    Telerik.Web.UI 2008.1.415 and later
    .NET version

    .NET2.0 and .NET3.5
    Visual Studio version

    2005/2008
    programming language

    C#
    browser support

    all browsers supported by RadControls

     
    PROJECT DESCRIPTION
    A sample application integrating the components from the RadControls suite in a single example with AJAX best practices. The sample illustrates one of the ways in which RadControls helps bring the look and feel of Desktop UI to the web. Learn more...

    Online Version: http://www.telerik.com/products/helpdesk-sample-application.aspx
    Download: RadControls free trial

  3. 007D89BE-EE5B-48ED-BFE7-739569FB44F6
    007D89BE-EE5B-48ED-BFE7-739569FB44F6 avatar
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    Posted 07 Feb 2007 Link to this post

    How do I download the help desk sample application?

    When I select download I am taken to the products page. The download does not start.
  5. 300D5976-BFAC-4403-937D-074AFC183EE2
    300D5976-BFAC-4403-937D-074AFC183EE2 avatar
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    Posted 08 Feb 2007 Link to this post

    Hi Sidney,

    In order to download the sample AJAX application you will have to expand the r.a.d.controls for ASP.NET panel and click on the HelpDesk.Net2.zip link (see the attached screenshot for details).

    Regards,
    Paul

    the telerik team
  7. DFBB2C32-46E8-4BD8-8414-B1A7CE980156
    DFBB2C32-46E8-4BD8-8414-B1A7CE980156 avatar
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    Posted 08 Apr 2009 Link to this post

    Hi all,

    We recently created an extended version of this project and it is now available here:
    http://demos.telerik.com/webmail/
    Source code can be downloaded from here:
    http://demos.telerik.com/webmail/source.zip

    Greetings,
    Ivo
    the Telerik team

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  9. 152760B1-0591-4D8D-ACB8-57E362E80E0F
    152760B1-0591-4D8D-ACB8-57E362E80E0F avatar
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    Posted 19 Apr 2009 Link to this post

    Hi Ivo,

    I tried to create a project from the source.zip but failed to do so.
    Can you kindly provide a copy with a project solution file?

    Thanks,
    Bon
  11. 6C23224E-CB71-4D12-B58E-CA28ABCBD735
    6C23224E-CB71-4D12-B58E-CA28ABCBD735 avatar
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    Posted 20 Apr 2009 Link to this post

    Hi Tee,

    The project we are using internally is exactly the same as the one we provide for downloading. How exactly did you fail to use the WebMail demo?

    Regards,
    Albert
    the Telerik team

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  13. D1EB8CFE-3B38-41B0-B39A-7959DF8BEA24
    D1EB8CFE-3B38-41B0-B39A-7959DF8BEA24 avatar
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    Posted 28 Jul 2009 Link to this post

    The webmail source zip has no project / solution file in it.  It has proven to be impossible to get the project going in a buildable way trying to build it from scratch.  Is there anything we can do?
  15. C7498A83-7E2E-418C-8791-93EF573A7569
    C7498A83-7E2E-418C-8791-93EF573A7569 avatar
    9934 posts
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    Posted 29 Jul 2009 Link to this post

    Hello clayhall,

    The WebMail example is an ASP.NET web site and that is why it does not include solution or project file. You can open and test it as a regular site or, alternatively, create a blank solution in your Visual Studio and then add the sample web site to it using the 'Add Existing Web Site' option from the VS menu.

    Best regards,
    Sebastian
    the Telerik team

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  17. D1EB8CFE-3B38-41B0-B39A-7959DF8BEA24
    D1EB8CFE-3B38-41B0-B39A-7959DF8BEA24 avatar
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    Posted 29 Jul 2009 Link to this post

    Thanks.  The issue now is that the design shows expecting .715 version of the controls and i have .701 installed.  How do i get around that part?

    Thanks.
    Clay
  19. C7498A83-7E2E-418C-8791-93EF573A7569
    C7498A83-7E2E-418C-8791-93EF573A7569 avatar
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    Posted 30 Jul 2009 Link to this post

    Hello clayhall,

    I suppose you have a reference to the latest internal build of Telerik.Web.UI you downloaded (2009.2.715) and it searches for the respective version of the Telerik.Web.Design.dll. The information from this blog post can help you address the design-time error.

    Best,
    Sebastian
    the Telerik team

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  21. 81D8C0A5-0E48-4201-8664-44084F70B884
    81D8C0A5-0E48-4201-8664-44084F70B884 avatar
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    Posted 05 Aug 2009 Link to this post

    Hi,

    I'm really impressed with the WebMail application and have been using it as the starting point of a project over the past few days. I do have a really big problem with the use of the AjaxManager and RadPane / RadSplitter which is stopping me progressing.

    Simple example of my problem would be to take the WebMail demo and just enable Paging on the RadGrid1 in RadPane2 and trying to get the Grid Paging to work with Ajax causes the problem. I have seen Forums posts suggesting the use of an asp:panel around the grid and ajaxmanager to enable ajax, but this fails to work for me in this example and just causes the grid to lock up.

    Your help in resolving this would be appreciated.

    Many Thanks
    Mark
  23. C7498A83-7E2E-418C-8791-93EF573A7569
    C7498A83-7E2E-418C-8791-93EF573A7569 avatar
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    Posted 07 Aug 2009 Link to this post

    Hello Mark,

    I enabled paging for the grid inside the RadSplitter's pane and everything worked as expected. I am attaching my test version of the WebMail demo to this code library thread for further reference.

    You can have this sample as basis for your custom implementation. Note that I used the latest release Q2 2009 of RadContols for ASP.NET AJAX (2009.2.701) in my local tests.
     
    Best,

    Sebastian
    the Telerik team

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  25. 81D8C0A5-0E48-4201-8664-44084F70B884
    81D8C0A5-0E48-4201-8664-44084F70B884 avatar
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    Posted 07 Aug 2009 Link to this post

    Hi Sebastian,

    Thanks so much for getting back to me and providing your project.

    You're right it works great in Visual Studio 2008 as .NET 3.5 Website. I have tried to get it to build under Visual Studio 2010 Beta but get the following:

    error CS1061: 'System.Web.HttpBrowserCapabilities' does not contain a definition for 'AdapterGroups' and no extension method 'AdapterGroups' accepting a first argument of type 'System.Web.HttpBrowserCapabilities' could be found (are you missing a using directive or an assembly reference?

    I have read that Telerik RadControls for ASP.NET AJAX should work under VS 2010 so would you be able to assist?

    Thanks again
    Mark




  27. CEE486A7-FA5A-432A-A744-07A4F262C400
    CEE486A7-FA5A-432A-A744-07A4F262C400 avatar
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    Posted 10 Aug 2009 Link to this post

    Hi Mark,

    Thank you for the report. We were able to reproduce the problem. It seems to be a framework compatibility issue.
    Please find attached a movie as part of our local tests. The error disappeared when we changed the web site's target framework version to 3.5 and back to 4.0.

    Regards,
    Helen
    the Telerik team

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  29. 81D8C0A5-0E48-4201-8664-44084F70B884
    81D8C0A5-0E48-4201-8664-44084F70B884 avatar
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    Posted 10 Aug 2009 Link to this post

    Thanks Helen,

    Fantastic support from you guys at Telerik once again. I appreciate your help.

    Mark

  31. 81D8C0A5-0E48-4201-8664-44084F70B884
    81D8C0A5-0E48-4201-8664-44084F70B884 avatar
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    Posted 10 Aug 2009 Link to this post

    Hi,

    Sorry I spoke too soon.

    Now I have the demo working with VS 2010 and .Net Framework 4 but the problem with paging mentioned above appears again. In simple terms if you run the webmaildemosite.zip provided above the Ajaxified paging fails.

    Hope you can investigate.

    Thanks
    Mark
  33. CEE486A7-FA5A-432A-A744-07A4F262C400
    CEE486A7-FA5A-432A-A744-07A4F262C400 avatar
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    Posted 10 Aug 2009 Link to this post

    Hello Mark,

    We were able to reproduce the problem with paging.  Also we tested the WebMailDemo with a standard update panel (without AjaxManager) and the problem appeared too. That's why we believe it is a common asp.net ajax 4.0 issue.
    Nevertheless I forwarded it to our development team for further investigation.
    In the meantime I suggest you use .net 3.5 as a target framework or to disable RadAjax (EnableAjax property of RadAjaxManager set to false)

    Regards,
    Helen
    the Telerik team

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  35. E0991742-540A-48D3-9099-BB7708E19C4E
    E0991742-540A-48D3-9099-BB7708E19C4E avatar
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    Aug 2009

    Posted 26 Aug 2009 Link to this post

    is there a Vb.Net demo out there
  37. C7498A83-7E2E-418C-8791-93EF573A7569
    C7498A83-7E2E-418C-8791-93EF573A7569 avatar
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    Posted 26 Aug 2009 Link to this post

    Hi Clinton,

    You can use our free online converter to port the C# code into VB.NET language.

    Greetings,
    Sebastian
    the Telerik team

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  39. E0991742-540A-48D3-9099-BB7708E19C4E
    E0991742-540A-48D3-9099-BB7708E19C4E avatar
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    Posted 26 Aug 2009 Link to this post

    Thanx ..will give it a bash
  41. 34DA91C1-36C8-404C-B493-2F4179B1C3AA
    34DA91C1-36C8-404C-B493-2F4179B1C3AA avatar
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    Posted 27 Mar 2010 Link to this post

    THIS IS WHY I DECIDED NOT TO USE TELERIK.

    THE COMPUTING WORLD IS SO ANTI - VB. IF YOU ARE GOING TO PROVIDE SAMPLES FOR C3, YOU MUST DO THE SAME FOR VB'rs. I TRIED THE CONVERSION AND THERE ARE IMPERFECTIONS IN YOUR CONVERSION TOOL THAT I COULD NOT GET IT TO WORK!!!!!!!!!!!!!!!!
  43. C7498A83-7E2E-418C-8791-93EF573A7569
    C7498A83-7E2E-418C-8791-93EF573A7569 avatar
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    Posted 20 Apr 2010 Link to this post

    Hello Mark,

    The latest source code of the HelpDesk application (extended and named WebMail) can be downloaded from this location:

    http://demos.telerik.com/webmail/ (navigate to Help/Download Source Code)

    We always provide C# and VB.NET version of the code in our online demos, documentation and KB articles. We have C# or VB.NET versions for the code library projects and direct those who would like to transform the code to our free online converter. If you experience issues with the code conversion, feel free to contact us via the public forums or support ticket system and we will gladly assist you to complete the process successfully.

    Kind regards,

    Sebastian

    the Telerik team


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