Support Plans 

Our support plans are designed to cover you all the way, from initial evaluation to a successful release. From a selection of "always-on" online resources to a selection of communications channels, we're always here to help. 

  Trial Lite Priority Ultimate
Available for All Trial Products Individual Telerik and Kendo UI Products
DevCraft UI
Individual Telerik and Kendo UI Products
DevCraft Complete
Individual Telerik and Kendo UI Products
DevCraft Ultimate
Support Term Duration

Our commercial licenses include a 1-year support term. Our trial licenses come with 30-day dedicated support to help you complete a successful evaluation.

30 days 1 year 1 year 1 year
Support Tickets

Number of tickets that can be raised for the duration of the Support Term
* Fair Usage Policy and Limited Support Incidents Policy apply.

5 for Kendo UI
5 for Telerik UI for ASP.NET MVC
5 for Telerik UI for PHP
5 for Telerik UI for JSP
unlimited for rest
10 unlimited unlimited
Ticket Response Time

Get help directly from the people who build our tools. Experience the renowned Telerik support service.
*Maximum lead time for each response Mon-Fri, excluding public holidays.

72-hours 72-hours 24-hours 24-hours
Access to All Telerik Community Forums

1,128,669+ posts, 2,300,372+ members and counting. Access a wealth of resources and get connected to our vibrant community.

Feedback Portal

Full transparency on the issues we have verified, scheduled and are in progress in real time. Every vote counts.

Phone Assistance

Pick up the phone and speak to a technical person right away. Get quick advice and direction or help us understand the full scope of the issue.
* Fair Usage Policy applies. Mon-Fri, 8 am–10 pm UTC.

     
Remote Web Assistance

Demonstrate any issues in the environment they occur in.
* Fair Usage Policy applies. 24-hour lead time. Subject to scheduling availability, 8 am–2pm UTC, Mon-Fri, excluding public holidays.

     
Issue Escalation – 16-hour response

Escalate your tickets to highest priority in our support queue.
* Fair Usage Policy applies. 16-hour maximum lead time for each response Mon-Fri, excluding public holidays.

     
Ticket Pre-Screening – 4-hour response

When submitting a ticket, you can initiate a pre-screening request for it. We will confirm whether you have provided enough information for our support team to work on the issue in less than 4 hours.
* Fair Usage Policy applies. 4-hour maximum lead-time for each response, 8am–10pm, UTC Mon-Fri, excluding public holidays.

     
What is the Fair Usage Policy?

Most of our product licenses include unlimited access to the support service. In order to keep providing our industry-leading level of support, we have instituted a fair usage policy for our support services:
Support requests from customers with at least ten times the average number of support requests will be reviewed by a support manager.

What is the Limited Support Incidents Policy?

Most of our product licenses include unlimited access to support tickets. Licenses that impose a limit do not restrict access to submitting bug reports and feature requests.
Support questions from customers with limited support packages who submit them as bug reports or feature requests will be reviewed by a support manager.

Have a Question?

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888-365-2779
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