Home / Community & Support / Developer Productivity Tools Forums / WinForms > Themes and Visual Style Builder > Visual Style Builder crash on open

• Daniele

  Posted on Apr 18, 2012 (permalink)

  Visual Style Builder crash when I try to open it. I tried in 2 different machine with Windows 7, same result. On the details I find:
  
  System.ArgumentOutOfRange
  

  
  

  as the exception. Any idea? I can try the theme functionalities without VSB.
  
  Thank you
  
  Sebastiano

  Reply

• Jack Jack

  Posted on Apr 21, 2012 (permalink)

  Hello Sebastiano,
  
  Thank you for writing.
  
  You are the first customer to report this issue and we have not observed it before. Could you please describe your software and hardware configuration? Have you tried to reinstall Telerik WinForms controls?
  
  I am looking forward to your reply.
  
  All the best,
  Jack
  the Telerik team

  RadControls for WinForms Q1'12 release is now live! Check out what's new or download a free trial >>

  Reply


• Daniele

  Posted on Apr 23, 2012 (permalink)

  I did't re-install the controls, but as I told you I tried in 2 different machine. Both of them have Windows 7 64bit, Visual Studio 2010 and the last version of the Telerik WinForms Controls. This is the message I get:
  
  Description:
    Stopped working
  
  Problem signature:
    Problem Event Name: CLR20r3
    Problem Signature 01: visualstylebuilder.exe
    Problem Signature 02: 2012.1.412.20
    Problem Signature 03: 4f86cf3b
    Problem Signature 04: mscorlib
    Problem Signature 05: 2.0.0.0
    Problem Signature 06: 4e1539fa
    Problem Signature 07: 15d
    Problem Signature 08: 24
    Problem Signature 09: System.ArgumentOutOfRange
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1040
  
  What info do you want about my hardware and software?
  
  Thank you
  
  Sebastiano

  Reply

• Jack Jack

  Posted on Apr 23, 2012 (permalink)

  Hello Sebastiano,
  
  Thank you for these details.
  
  We are still not able to reproduce the issue locally. Could you please, confirm that you are able reproduce this issue at all times? If yes, I want to offer a GoToMeeting session. This way we will be able to debug the issue on your PC. As a prerequisite, you should download the sources of RadControls for WinForms using your client account. I checked that your local time is GMT+01:00 while ours is GMT +02:00, so I would suggest that we hold the meeting at 10:30 AM your local time (11:30 AM our local time). Please, confirm whether this is suitable for you and I will arrange the meeting.
  
  I am looking forward to your reply.
   
  All the best,
  Jack
  the Telerik team

  RadControls for WinForms Q1'12 release is now live! Check out what's new or download a free trial >>

  Reply

• Daniele

  Posted on Apr 24, 2012 (permalink)

  Ok, let's do it. I will try to download the source at once. Please let me know how we can made contact.
  
  Bye
  
  Sebastiano

  Reply

• Nikolay Nikolay

  Posted on Apr 24, 2012 (permalink)

  Hi Sebastiano,

  I have just sent the details about the meeting to the e-mail address of your Telerik account.
  
  Let me know if you have questions.

  Regards,
  Nikolay
  the Telerik team

  RadControls for WinForms Q1'12 release is now live! Check out what's new or download a free trial >>

  Reply

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