Test Studio Purchase FAQ

Ordering

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• How can I place an order online?

  The fastest and easiest way to obtain a Telerik product license is through our online store: www.telerik.com/automated-testing-tools/purchase.aspx

  1. After you select a license you will be asked to review and agree to the License Agreement.
  2. On the following screen you will be prompted to enter your billing information and the end-user (the person who will own and manage the license) information.
  3. Finally you will be prompted to enter your payment details.
  4. Within a couple of minutes after placing the order you will receive an automatic purchase confirmation letter.

  Should you need any assistance with the order placement, please do not hesitate to contact sales@telerik.com.

• What is VAT ID and where do I enter it?

  Private customers from EU member states must pay VAT on purchases of electronically-delivered products. If your company resides in the European Union and has a valid VAT-ID, please enter this information in the VAT ID field of the online order form. If you do not enter a VAT ID, you will be recognized as a private customer and the VAT rate for your country will be added to the basic price of the software. Corporate and/or private customers from USA and other non-EU countries are NOT affected by this regulation.

• How can I order a license for someone else?

  Upon making the purchase through our online store you will find a special 'License Holder Details' section where you will be able to fill out the end-user details. The license will be automatically added under the License Holder's account and he/she will receive an email with download instructions whereas the electronic invoice will be sent to the email entered under "Billing Information."

  If you need any assistance placing the order, please contact teststudiosales@telerik.com.

Payments

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• What payment methods do you accept?

  We accept credit cards, wire transfers and checks.
  
  To pay with wire transfer or check, please send us the following information, so that we can generate a Pro Forma invoice for you:
  · Your billing address
  · The license holder e-mail address
  · The license(s) you would like to purchase
  · The quantity
  · The preferred subscription period
  · Your VAT ID (if applicable)
  
  When you send the payment, please include the Pro Forma invoice number with the wire details.
  
  In case you prefer to send a purchase order, please follow the instructions here.

• What types of credit cards do you accept?

  We accept Visa, MasterCard, Discover, American Express, JCB, Diners Club and Carte Blanche. The advantage of using a credit card to make your payment is that your order will be processed immediately and you will be able to download the software without delay. If your credit card is not mentioned in the list above, you can also pay via bank transfer or check. In that case you will need to send us a Purchase Order.

• Do you accept purchase orders?

  Yes, we do. For more information, please visit our “Purchase orders” page.

• How do I receive the invoice for my purchase?

  Once your order is finalized, you will receive an email receipt for the payment.

  Once your order is finalized, you will receive an email receipt for the payment. In case you need an official PDF invoice, you can request one by posting us a ticket through your Telerik account (the account under which the purchase has been made). When you login you need to go to: "Your Account" >> "View Order History", and from there you will be able to request an invoice for any of your orders.

  If you need any assistance with requesting your invoice, please send an e-mail to teststudiosales@telerik.com.

• We want to make a wire transfer. What currencies do you accept?

  We accept wire transfers only in US dollars. Bank account information will be included in your invoice. Please review the PurchaseOrders

  page for more information on how to raise a Purchase Order.

• Do you accept checks?

  Telerik accepts checks issued in US dollars. Please, make your checks payable to:

  Telerik Inc.
  201 Jones Rd
  Waltham, MA 02451
  United States

  Please contact teststudiosales@telerik.com for a Pro Forma invoice prior to issuing the check.

  We will create a customer account and will enable your license(s) immediately after we clear the check.

• Do you offer refunds?

  We are very proud that only a few customers have requested a refund because we provide a quality pre-sales experience:
  
  • Our trials are fully functional
  • Our evaluation licenses include 30 days of free trial support, so you can contact our technical support team
  • Our products are well-documented and they are supplemented with a vibrant, active on-line community
  
  Returns are honored by special request only and cannot be guaranteed.  Generally, we make refunds only in case a credit card was stolen and used to purchase a Telerik product license.
  
  There are no refunds on subscription renewals. For refunds on initial license purchases, please e-mail us at teststudiosales@telerik.com with the reason(s) why you are requesting a refund, and a member of our team shall respond promptly to your inquiry.

Product/Service Delivery

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• How do I obtain my credentials for my customer account and download the software?

  After placing an order you should receive 2 e-mails: one with payment information and another one with software download instructions.
  
  The e-mail with software download instructions will be sent to the License Holder's email account specified in the order form. It will contain the license holder's login credentials and download instructions. This e-mail should arrive within 15 minutes after you placed the order.
  
  You will be able to download the software from Your Account. You will only need to follow the instructions in the order confirmation e-mail sent to the end-user.

  If you need any assistance, please contact our sales team at teststudiosales@telerik.com and tell us about your problem. We will help you out immediately.

• How quickly is the software delivered?

  The software is delivered electronically and delivery time is immediate. If you have placed the order online, you will receive the order confirmation e-mail with software download instructions within minutes. You will be able to download the purchased software from Your Account.
  
  If you have sent us a Purchase Order, please allow 24 hours for processing.

Licensing

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• What license do I get with Test Studio?

  Test Studio is offered with a User License with Subscription and Priority Support which gives a specific machine rights to build, modify and execute tests. Test Studio can be installed on multiple machines as long as it’s only activated on one machine at a time (assuming a single license is purchased). If you need to move the license to another machine, a simple, one-click deactivation will free-up the license so it may be activated on another machine. There is no limit to the number of times this process can be performed and no need to get in touch with us, it just works.

  The User License with Subscription and Priority Support offers free updates and priority support for 1 year. 

• Do I need a license key to install Test Studio and/or Test Studio Run-Time?

  While technically a license key is indeed required, we take care of this for you. When activating your license of Test Studio with our ‘Automatic Activation’ option – you simply enter your Telerik.com credentials and we will auto-create the license key for you.
  
  Please follow the installation instructions provided in your purchase notification e-mail to successfully activate your license.
  

• Can I move my license from one machine to another?

  Yes, you can. Test Studio utilizes a per-machine licensing model. This means your license can be activated multiple times on different machines, but not simultaneously. To swap a license between multiple machines - Install Test Studio on each machine, activate one of those instances with your license and use it. When you want to migrate the license to a different machine, deactivate the current instance. Then activate Test Studio on the other machine. Read more.

• How many users can work with one Test Studio product license?

  There are no restrictions on the number of users who can work with the same Test Studio or Test Studio Run-Time license as long as the software is used on the licensed machine only and only one user is using the software at any given time. Please note, however, that only 1 user per license will be allowed to access our support system.

• Am I entitled to free version updates as part of my Test Studio and/or Test Studio Run-Time license?

  Yes, our Test Studio and Test Studio Run-Time licenses come with subscription which entitles you to version updates for 1 year from the purchase date.

• Can I use the Test Studio and/or Test Studio Run-Time software after my subscription expires?

  Yes. Test Studio and Test Studio Run-Time software does not expire so you can use the version you own indefinitely. If you decide not to renew your subscription you will stop receiving version updates and support.

• I just need to run tests, which license should I purchase?

  If you just need to run tests, not create or edit them, then you can opt for a Test Studio Run-Time license. This is a low-cost license that was designed to run tests built with Test Studio on machines that do not have a full license of Test Studio installed.
  
  Test Studio Run-Time license can be used on Build Servers (including continuous integration setups) and Test Lab machines where test execution is all that is needed.

• Is support included with the Test Studio product licenses?

  Test Studio includes a Priority Support Package which guarantees that your support inquiries will be answered within 24h (Mon-Fri).
  
  Our Test Studio Run-Time license complements the Test Studio license and does not include a support package. To access our support engineers, please use the account where your Test Studio license is registered.

• How is Test Studio Run-Time licensed?

  Test Studio Run-Time license gives a specific machine rights to execute tests created with a full Test Studio license. The Run-Time license does not allow the creation or modification of tests.
  
  Our Test Studio Run-Time license offers free updates for 1 year and does not include a support package.

• How long will my support package for Test Studio be valid?

  The support package for Test Studio expires 1 year from the date of your purchase. To receive another year of priority support, you need to renew your subscription. Note that the subscription renewal will also entitle you to another 12 months of product updates. If you decide not to renew your subscription, you will still be able to use the community forum and KB articles, but you will not be able to take advantage of the priority support resources.

• Do I get source code with the Test Studio product licenses?

  No, source code is not included with Test Studio and Test Studio Run-Time licenses.

• How does your licensing handle redistribution rights?

  Redistribution rights are not included with Test Studio and Test Studio Run-Time licenses. 

Training

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• Do you offer training services through partners?

  We offer both online and on-site training and consulting services. Please, visit our Training services page for more information.

• Is the training package part of my Test Studio product license?

  Test Studio training & consulting services are not part of your Test Studio product license. To purchase a training package, please, visit Test Studio Purchase page.

Support Plans

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• What does my support package include?

  Your Test Studio license comes with 1 year of subscription and priority support which guarantees you 24 hour response time to your support inquiries (Monday – Friday). Test Studio subscriptions also include access to all product updates released within your subscription period.

• Can I submit support inquiries while I’m using the trial version?

  During your Test Studio 30-day trial period not only can you take advantage of all available resources and forum posts but you can also submit a ticket to our support team. Please note that trial support inquiries have a 72 hour response time (Monday – Friday), however often times they are answered much quicker. To obtain support, please visit our online ticketing system.

Subscription Renewals

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• How do I renew my subscription?

  Shortly before your subscription expires (in one, two or three years depending on the subscription plan you purchased), we will send you an invitation to renew. We send 4 reminder e-mails (2 months, 1 month, 2 weeks and 1 week prior to expiration). In order to renew, please login to Your Account and click on Renewals and Upgrades.

• Do I get a discount on the renewal if I purchase it before my license expires?

  We offer you 2 renewal options depending on when you decide to renew your subscription. The Early Renewal is made prior to the expiration date of your subscription and saves you 50% off the original Test Studio/Test Studio Run-time price. The Late Renewal is made just after your subscription expires, and saves you 35% of Test Studio/Test Studio Run-time price. Read more on subscription renewal.

• Can I renew my license after it expires?

  You can renew your license up to 60 days after the expiration date of your subscription. If you miss this opportunity you will have to purchase a new Test Studio license at a special rate.

• Do I get any discount if I miss the renewal time slot and have to purchase a new license?

  As a returning customer, you can purchase a license of the latest Test Studio version at a special price. Please, contact teststudiosales@telerik.com to take advantage of the offer.

Trials

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• Do you offer a free trial?

  Yes, we offer fully functional free trial which is valid for 30 days after the product activation.

  With the evaluation copy you will be entitled to free Trial Support Package and will be able to address all your technical inquiries to our support engineers directly.

• How long can I use a free trial?

  The trial will work for 30 days after you activate it. In case you need more time to evaluate the product, please contact us at teststudiosales@telerik.com with the reason you would need the trial license extended.

• How do I install and activate my trial license?

  Double click the MSI file you downloaded to run the installation wizard. Follow the wizard directions to complete installation. Once you press the Finish button Test Studio will be launched. The first screen that will pop up is the Activation screen. Select Trial Evaluation radio button and press the Next button. If you choose the Automatic path, you will need to insert the credentials for your Telerik account in the next screen. Click Activate and you are ready to start using Test Studio.

  Watch a short video to learn how to activate a trial manually.