How does it work?
To request Express Remote Assistance, submit a ticket providing details about your test automation project and the issue you are experiencing. One of our support engineers will contact you to schedule a meeting at a time appropriate for you, and will send you a GoToMeeting invite. During the meeting, our support engineers will be able to access your system directly to debug the issue, or you can keep control of your machine and we will provide detailed guidance on how to resolve the problem.
How much does it cost?
You need to purchase remote assistance credits to take advantage of this service. The minimum purchase amount is five credits for $1,499, which covers a total of five hours of remote assistance support.