What is the Fair Usage Policy?
Most of our product licenses include unlimited access to the support service. In order to keep providing our industry-leading level of support, we have instituted a fair usage policy for our support services:
Support requests from customers with at least ten times the average number of support requests will be reviewed by Telerik.
What is the Limited Support Incidents Policy?
Most of our product licenses include unlimited access to support tickets. Licenses that impose a limit do not restrict access to submitting bug reports and feature requests.
Support questions from customers with limited support packages who submit them as bug reports or feature requests will be reviewed by Telerik.