Support Plans for Test Studio



All Support Issue Replies Reviewed for Quality Assurance

* Fair Usage Policy applies to this option

Issue Escalation to Product Development Teams

* Fair Usage Policy applies to this option

Priority Involvement in Beta Programs  
Access to Telerik Forum
Guaranteed Response Time (Mon-Fri)

* Fair Usage Policy applies to this option

72 hours 24 hours
Unlimited Web-Based Requests Using Our Online
Ticketing System

* Fair Usage Policy applies to this option

Validity 30 days Depends on the purchased subscription plan
(30 days to 1 year)
All Service Packs for the Product Version You Purchased  
All Major Versions and Service Packs
for the Duration of Your Subscription Plan
What is the Fair Usage Policy?

All of our product licenses include unlimited support tickets. However, in order to keep providing our industry-leading level of support, we have instituted a fair usage policy for our support services:
All support requests with at least ten times the average number of support requests will be reviewed by the support director.

Express Remote Assistance

Get your test automation difficulties resolved immediately with our Test Studio Express Remote Assistance service. Our most experienced and skilled support engineers will help you resolve any issue you might be experiencing with Test Studio—right there on your machine and local environment.

How does it work?

To request Express Remote Assistance, submit a ticket providing details about your test automation project and the issue you are experiencing. One of our support engineers will contact you to schedule a meeting at a time appropriate for you, and will send you a GoToMeeting invite. During the meeting, our support engineers will be able to access your system directly to debug the issue, or you can keep control of your machine and we will provide detailed guidance on how to resolve the problem.

How much does it cost?

You need to purchase remote assistance credits to take advantage of this service. The minimum purchase amount is five credits for $1,499, which covers a total of five hours of remote assistance support.

Buy credits

Have a question?

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