Support Plans for Test Studio

Trial

Priority

All Support Issue Replies Reviewed for Quality Assurance

* Fair Usage Policy applies to this option

 
Issue Escalation to Product Development Teams

* Fair Usage Policy applies to this option

 
Priority Involvement in Beta Programs  
Access to Telerik Forum
Guaranteed Response Time (Mon-Fri)

* Fair Usage Policy applies to this option

72 hours 24 hours
Unlimited Web-Based Requests Using Our Online
Ticketing System

* Fair Usage Policy applies to this option

Validity 30 days Depends on the purchased subscription plan
(30 days to 1 year)
All Service Packs for the Product Version You Purchased  
All Major Versions and Service Packs
for the Duration of Your Subscription Plan
 
What is the Fair Usage Policy?

All of our product licenses include unlimited support tickets. However, in order to keep providing our industry-leading level of support, we have instituted a fair usage policy for our support services:
All support requests with at least ten times the average number of support requests will be reviewed by the support director.

Have a question?

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888-365-2779
Get in touch:
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