Upon making the purchase through our e-store you will find a special 'License Holder Details' section whereyou will be able to fill out the end-user details (email and name). The license will be automatically activatedunder the License Holder's account and he/she will receive an email with download instructions whereas theelectronic invoice will be sent to the email entered under "Billing Information."
If you need any assistance placing the order, please contact email@example.com.
Yes, we do. If you would like to place an order through one of our resellers, please visit our Resellers page for more information.
The fastest and easiest way to obtain a Telerik product license is through our online store: www.telerik.com/automated-testing-tools/purchase.aspx
1. After you select a license you will be asked to review and agree to the License Agreement.
2. On the following screen you will be prompted to enter your billing information and the end-user (the person who will own and manage the license) information.
3. Finally you will be prompted to enter your payment details.
4. Within a couple of minutes after placing the order you will receive an automatic purchase confirmation letter.
Should you need any assistance with the order placement, please do not hesitate to contact firstname.lastname@example.org.
Private customers from EU member states must pay VAT on purchases of electronically-delivered products. If your company resides in the European Union and has a valid VAT-ID, please enter this information in the VAT ID field of the online order form. If you do not enter a VAT ID, you will be recognized as a private customer and the VAT rate for your country will be added to the basic price of the software. Corporate and/or private customers from USA and other non-EU countries are NOT affected by this regulation.
Test Studio is offered with a User License with Subscription and Priority Support which gives a specific machine rights to build, modify and execute tests. The User License with Subscription and Priority Support offers free updates and priority support for 1 year.
Yes, our Test Studio and Test Studio Run-Time licenses work with license keys. Upon purchase your license key will be generated. To activate your license key you will need to provide your login credentials upon starting the product on your machine.
For version 2010.1 or earlier the license keys are available in Your Account -> Download and Manage your products -> Test Studio -> Manage Test Studio Activation Keys link.
Please follow the installation instructions provided in your purchase notification e-mail to successfully activate your license.
Yes, you can. Test Studio utilizes a per-machine licensing model. This means your license can be activated multiple times on different machines, but not simultaneously. To swap a license between multiple machines - Install Test Studio on each machine, activate one of those instances with your license and use it. When you want to migrate the license to a different machine, deactivate the current instance. Then activate Test Studio on the other machine. Read more.
There are no restrictions on the number of users who work with the same Test Studio or Test Studio Run-Time license as long as the software is used on the licensed machine only and only one user is using the software at any given time. Please note, however, that only 1 user per license will be allowed to access our support system if a support package is included.
Yes, our Test Studio and Test Studio Run-Time licenses come with subscription which entitles you to free version updates for 1 year from the purchase date.
Absolutely. Our Test Studio and Test Studio Run-Time software does not expire and you can use the version you hold indefinitely. If you decide not to renew your subscription you will stop receiving free version updates and support.
If you just need to run tests, not create or edit them, then you can opt for a Test Studio Run-Time license. This is a low-cost license that was designed to run tests build with Test Studio on computers that do not have the Test Studio license installed.
Test Studio Run-Time license can be used on Continuous Integration Server machines and Test Lab machines where test execution is all what is needed.
Test Studio includes a Priority Support Package which guarantees that your support inquiries will be answered within 24h (Mon-Fri).
Our Test Studio Run-Time license complements the Test Studio license and does not include a support package. To access our support engineers, please use the account where your Test Studio license is registered.
Test Studio Run-Time is offered with a Run-Time License which gives a specific machine rights to execute tests, not create or modify them. The Test Studio Run-Time license can be used on Continuous Integration Server machines and Test Lab machines where test execution is all what is needed.
Our Test Studio Run-Time license offers free updates for 1 year and does not include a support package. To access our support engineers, please use the account where your Test Studio license is registered.
The support package for Test Studio expires in 1 year from purchase. To receive another year of priority support, you need to renew your subscription. Note that the subscription renewal will also entitle you to another 12 months of free version updates. If you decide not to renew your subscription, you will still be able to use the forum and KB articles, but you will not be able to take advantage of the online ticketing system or e-mail support.
We offer you 2 renewal options depending on when you decide to renew your subscription. The Early Renewal is made prior to the expiration date of your subscription and saves you 50% off the original Test Studio/Test Studio Run-time price. The Late Renewal is made just after your subscription expires, and saves you 35% of Test Studio/Test Studio Run-time price. Read more on subscription renewal.
During your Test Studio 30-day trial period not only can you take advantage of all available resources and forum posts but you can also submit a ticket to our support team. Please note that trial support inquiries have a 72 hour response time (Monday – Friday), however often times they are answered much quicker. To obtain support, please visit our online ticketing system.
After placing an order you should receive 2 e-mails: one with payment information and another one withsoftware download instructions. The e-mail with software download instructions will be sent to the License Holder's email account specified inthe order form. It will contain the license holder's login credentials and download instructions. This e-mailshould arrive within 15 minutes after you placed the order. You will be able to download the software from Your Account. You will only need tofollow the instructions in the order confirmation e-mail sent to the end-user.
If you need any assistance, please contact our sales team at email@example.com and tell us about your problem. We will help you outimmediately.
Once your order is finalized, you will receive an email receipt for the payment.
In case you need an official PDF invoice, you can request one by posting us a ticket through your Telerikaccount (the account under which the purchase has been made). When you login you need to go to: "Your Account">> "View Order History", and from there you will be able to request an invoice for any of your orders.
If you need any assistance with requesting your invoice, please send an e-mail to firstname.lastname@example.org.
We accept Visa, MasterCard, Discover, American Express, JCB, Diners Club and Carte Blanche. The advantage ofusing a credit card to make your payment is that your order will be processed immediately and you will be ableto download the software without delay. If your CC is not mentioned in the list above, you can also pay via banktransfer or check. In that case you will need to send us a PurchaseOrder.
Telerik accepts checks issued in US dollars. Please, make your checks payable to:
Telerik Inc.201 Jones RdWaltham, MA 02451United States
Please contact email@example.com for a Proforma invoice prior toissuing the check.
We will create a customer account and will enable your license(s) immediately after we clear the check.
Yes, we offer discounts to established educational, government, non-profit and charity entities. Our standarddiscount is 10%. These special discounts cannot be combined with any other type ofdiscount.
To qualify for the discount, you need to send us a document clearly indicating that you are a member of therespective institution. An official e-mail from your official account which bears your signature is sufficientin most cases.
For more information on how to qualify for a discount, please contact firstname.lastname@example.org.
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