weird close behavior

[Dave]

I have an image that has a rad tooltip attached to it.  I'm having a weird behavior with how the tooltip closes.  I don't know if there's a way to fix it or not.  I wasn't sure how to set all the various properties, but I have tried different settings and nothing has fixed it.  Here's the behavior:

- If I mouse over the image and then mouse directly off, the tooltip disappears immediately.

- If I mouse over the image and then move the mouse cursor over the tooltip window and then mouse out, the tooltip does NOT disappear immediately.  It stays open for awhile and then closes.  I would like the tooltip to disappear immediately. 

Here's the code in my ASPX file:

<

asp:Image ID="imgRelationshipHelp" runat="server" ImageUrl="~/Images/help.jpg" CssClass="noPaddingOrMargins" />

<telerik:RadToolTip

ID="rttProjRelationship"

runat="server"

Skin="WebBlue"

TargetControlID="imgRelationshipHelp"

Width="350"

Height="220"

Title="Explanation of Terms"

HideDelay="0"

RelativeTo="Mouse"

ShowDelay="0"

AutoCloseDelay="120000">

</telerik:RadToolTip>

[Jason Maronge]

Dave,

   Have you tried making your AutoCloseDelay="0"?

Jason 

[Dave]

That didn't seem to make a difference.

[Georgi Tunev]

Hi Dave,

I just tried your code and it is working fine on my side (screenshot attached). I am afraid that at this point I cannot tell what the reason for the problem might be, but if you open a support ticket and send me a small sample project where the problem can be reproduced, I will check it right away.




Sincerely yours,
Georgi Tunev
the Telerik team

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[Jason Maronge]

I do see the same problem Dave is refering to.  Mouse over the image, tooltip appears, then mouse over the tooltip, without clicking on anything move the mouse out of the tooltip.  It stays up for a while.  It will go away when anypart of the page is clicked.

Jason

[Dave]

Jason,

Yep - that's the exact same behavior I'm experiencing.  The expected behavior is that the tooltip should always disappear immediately after the user mouses out of the tooltip (regardless of whether the user moused over top of the actual tooltip or not).  I noticed also that you can click anywhere on the screen to clear it, but I would rather not have to do that (it should just disappear immediately by itself).  Telerik - will you be addressing this bug in a future release or do you think this is something that can be fixed now?

Thanks,
Dave

[Georgi Tunev]

Hello guys,

I am afraid we are still unable to reproduce the problem. Can you please check the attached video and let us know if we are missing something?

If you can isolate the problem in a sample project, please send it to us along with step-by-step reproduction instructions and we will check it right away.




All the best,
Georgi Tunev
the Telerik team

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[Dave]

Georgi,

I just watched your video.  Your video actually depicts the problem perfectly.  11 seconds into your video you move your mouse off the image and onto the body of the tooltip.  Then, you move your mouse off of the tooltip, but the tooltip doesn't disappear immediately like it should.  It stayed open.  It should have closed as soon as your mouse left the body of the tooltip.  Do you see what I mean?

[Georgi Tunev]

Hello Dave,

Thank you for pointing me the problem - I apologize for missing it in my tests. We will need some more time for investigation and I will post here tomorrow with additional information and if possible at this point - a workaround.

Your points were updated.


All the best,
Georgi Tunev
the Telerik team

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[Georgi Tunev]

Hi again guys,

We managed to fix the problem on our side and the fix will appear with the next service pack at the end of the month.

Once again, thank you for reporting this problem.


Best wishes,
Georgi Tunev
the Telerik team

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[Michael]

Telerik,

Has this problem been resolved?  I still see it today.  I am using 2008 2Q SP1 version of your controls.  I have not upgraded to 2008 3Q because we are nearing the end of a project and upgrading has always caused us issues... if this has been fixed, please explain which version the fix was first introduced.

Please advise.

Thanks!

Michael

[Svetlina Anati]

Hello Michael,

Our controls are backward compatible and really there can occur slight problems but they are insignificant compared to the improvements made in newer releases. The functionality you ask for is available in the Q3 2008 release, namely 2008.3 1105 - please upgrade to it and test again. If another problem occurs, open a new support ticket with a detailed explanation of the issue and we will help you resolve it. In this manner you will have the problem fixed along with the opportunity to benefit from the improved controls.


Greetings,
Svetlina
the Telerik team

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[John]

Hi Svetlina,

I still see that this problem is occurring. On some tooltips, if I click anywhere on the tooltip it will close out no matter what and other do what is intended to do and stay open not matter if anywhere inside the tooltip is clicked (or any thing is highlighted, etc.) Do you have any new solutions to this problem?

Thanks,
John

[Marin Bratanov]

Hi John,

Could you try setting the HideEvent to LeaveTargetAndTooltip or ManualClose? You can test it out here: http://demos.telerik.com/aspnet-ajax/tooltip/examples/overview/defaultcs.aspx. On my end clicks seem to work fine and the tooltip hides when it should.

Other HideEvents (Default/LeaveTooltip) can activate tooltip hiding and, combined with the HideDelay, it is possible that it simply matches the timing when you click.


Regards,

Marin Bratanov
Telerik