Web App Builder service down?

15 posts, 0 answers
  1. Chi Man
    Chi Man avatar
    9 posts
    Member since:
    Apr 2013

    Posted 27 Apr 2015 Link to this post

    Hi there,

     Is the service down again? Or it's under maintenance? 

     We are going to publish our app today...............

  2. Mark
    Mark avatar
    9 posts
    Member since:
    Sep 2014

    Posted 27 Apr 2015 in reply to Chi Man Link to this post

    Same here! Getting timeout exception in the AppBuilder logs in the Output window in VS.
  3. Mark
    Mark avatar
    9 posts
    Member since:
    Sep 2014

    Posted 28 Apr 2015 Link to this post

    Still down for me.

     

    Also logging out (not actually sure if it works) or switching users takes forever. Also all of my cryptographic identities are missing for both iOS and Android after I log in. I've been trying this on both a 4G and ethernet connection - neither slow.

     

    I've had this issue in the past but it's been a little while since the last time. Like the OP I too have to publish to the stores TODAY!

     

     

    [2015-04-28 15:42:47.121] Log (Exception,High): System.TimeoutException: The operation has timed out.

    Server stack trace: 
       at Telerik.BlackDragon.Client.ServerClient.HttpServiceContext.TimeoutHandler.<SendAsync>d__1b.MoveNext()

    Exception rethrown at [0]: 
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
       at Telerik.BlackDragon.Client.ServerClient.HttpServiceContext.<ProcessRequestAsync>d__11.MoveNext()

    Exception rethrown at [1]: 
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
       at OperationExecutorExtensions.<RequestAsyncCore>d__11`1.MoveNext()

    Exception rethrown at [2]: 
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
       at OperationExecutorExtensions.<RequestAndParseAsync>d__1f`2.MoveNext()
    [2015-04-28 15:42:47.137] Log (Exception,High): System.TimeoutException: The operation has timed out.

    Server stack trace: 
       at Telerik.BlackDragon.Client.ServerClient.HttpServiceContext.TimeoutHandler.<SendAsync>d__1b.MoveNext()

    Exception rethrown at [0]: 
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
       at Telerik.BlackDragon.Client.ServerClient.HttpServiceContext.<ProcessRequestAsync>d__11.MoveNext()

    Exception rethrown at [1]: 
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
       at OperationExecutorExtensions.<RequestAsyncCore>d__11`1.MoveNext()

    Exception rethrown at [2]: 
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess(Task task)
       at OperationExecutorExtensions.<RequestAndParseAsync>d__1f`2.MoveNext()

  4. Mark
    Mark avatar
    9 posts
    Member since:
    Sep 2014

    Posted 28 Apr 2015 Link to this post

    My project is about 3MB and the ipa/APK builds are under 2MB. So it can't be a size thing. I've tried two different connections and there's no difference.

    I've seen a few threads reporting these timeouts. Colleagues tell me it has been intermittent for them too.

     

    [2015-04-28 15:48:30.981] Log (Info,Medium): Requesting Telerik Platform user authentication...
    [2015-04-28 15:48:51.973] Log (Info,Medium): The user 'Mark []removed[' logged in to Telerik Platform.
    [2015-04-28 15:54:32.410] Log (Exception,High): System.TimeoutException: The operation has timed out.

     

    Telerik?

  5. Chi Man
    Chi Man avatar
    9 posts
    Member since:
    Apr 2013

    Posted 28 Apr 2015 Link to this post

    I have opened a support ticket but there is still no one taking care of this issue.

     Is that the way to run a cloud service? could you let your cloud service down for hours without any notification to users?

  6. Mark
    Mark avatar
    9 posts
    Member since:
    Sep 2014

    Posted 28 Apr 2015 Link to this post

    So I've attached fiddler:

     

    GET /appbuilder/api/rawSettings/currentUser HTTP/1.1

     

    Returns with:

     

    HTTP/1.1 500 Internal Server Error
    Server: nginx
    Date: Tue, 28 Apr 2015 06:45:57 GMT
    Content-Type: application/vnd.icenium+exception
    Content-Length: 1065
    Connection: keep-alive
    Cache-Control: no-cache
    Pragma: no-cache
    Expires: -1
    X-AspNet-Version: 4.0.30319
    X-UA-Compatible: IE=Edge,chrome=1
    Access-Control-Allow-Credentials: true
    Access-Control-Max-Age: 7200

                      System.IO.IOException   ClassName MessageDataInnerException HelpURLStackTraceStringRemoteStackTraceStringRemoteStackIndexExceptionMethod HResultSource
    WatsonBuckets   System.Collections.IDictionarySystem.Exception   System.IO.IOException   5A device attached to the system is not functioning.



           at System.Web.Http.ApiController.<InvokeActionWithExceptionFilters>d__0.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
       at Telerik.BlackDragon.Server.ServiceModel.Web.Controllers.MessageHandlers.ExceptionLoggingHttpControllerDispatcher.<SendAsync>d__0.MoveNext()
            8
    MoveNext
    System.Web.Http, Version=5.0.0.0, Culture=neutral, PublicKeyToken=ea397429547cb44b
    System.Web.Http.ApiController+<InvokeActionWithExceptionFilters>d__0
    Void MoveNext()      System.Web.Http

     

    Then there's another request:

    GET /appbuilder/api/identityStore/identities HTTP/1.1

     

    Which doesn't even receive a response (probably why no identities show) after 6 minutes,

     

    Same goes for:

     

    GET /appbuilder/api/identityStore/certificationRequests HTTP/1.1

    This isn't from me trying to build. This is the login flow for appbuilder that's happening in the background when I start VS.

  7. Mark
    Mark avatar
    9 posts
    Member since:
    Sep 2014

    Posted 28 Apr 2015 Link to this post

    They finally have an update on their status page:

     

    http://status.telerik.com/

  8. Chi Man
    Chi Man avatar
    9 posts
    Member since:
    Apr 2013

    Posted 28 Apr 2015 in reply to Mark Link to this post

    It takes hours for them to "know" there is an issue. If this is google drive or drop box, it would already become an international headline.

     

  9. Andrew
    Andrew avatar
    6 posts
    Member since:
    Apr 2015

    Posted 28 Apr 2015 in reply to Mark Link to this post

    Yes, it has been down since about noon my time (New Zealand, about 7 hours ago, at the time of writing) and I raised a support ticket, no response yet.

    I'm currently just getting into my 30 day trial, and not too impressed it's taken about 6 hours for someone to notice and update the status page.  Is this a regular occurrence, does anyone know?  I don't want to pitch this to my bosses if it's going to be an unreliable service.

  10. Mark
    Mark avatar
    9 posts
    Member since:
    Sep 2014

    Posted 28 Apr 2015 Link to this post

    "Monitoring - We have resolved the issue and are currently monitoring our systems. If you encounter any additional issues, please, contact the Telerik Support team."

     

    You will have to logout and in again for it to pick up your certs.

    Android and iOS cloud builds are now working. Sigh.

     

  11. Kaloyan
    Admin
    Kaloyan avatar
    872 posts

    Posted 28 Apr 2015 Link to this post

    Hi guys,

    There was a major outage for the AppBuilder cloud services. The good news is that our developers managed to fix it and AppBuilder should be back in its operational state now.

    Our monitoring system had failed as well, which lead to the delay in the status page notification. We will further investigate why this had happened and will try to prevent it for the future.

    Please, accept our sincere apologies for all the inconveniences caused.
    Thank you for the understanding in advance.

    Regards,
    Kaloyan
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  12. Chi Man
    Chi Man avatar
    9 posts
    Member since:
    Apr 2013

    Posted 28 Apr 2015 in reply to Andrew Link to this post

    mate, it is the second time since i used this platform for about 2 months.

     Unfortunately, i have already paid for a subscription and i am very upset with the delay of support, there is no level of urgency that we could select in the ticket page.

     Looks like they do not have valid support around the clock and today, 8 co-workers from marketing team and out-source vendor in my meeting room waiting me to load the simulator from app builder for 30 minutes. Today is our final touch up meeting of our app and we planned to launch it in the afternoon if everything is ok.

     It not just embarrass us but delayed our publishing plan to a certain extend.

  13. Rob
    Rob avatar
    11 posts
    Member since:
    Apr 2013

    Posted 29 Apr 2015 in reply to Chi Man Link to this post

    Hi Everyone,

    As a Product Manager for the Telerik Platform, let me please apologize again for the inconvenience caused by this outage. It was one of those "perfect storm" scenarios where we had a problem, but other systems which support notification of those problems failed as well. This is not an excuse, and we are sorry for the impact this had on you and your projects. Rest assured we have resolved these particular issues going forward. Telerik has always been focused on customers and customer success. Please feel free to reach out to me directly if you have any further comments/questions/issues (DM me on twitter @rdlauer).

    Thanks,

    Rob

  14. Eileen
    Eileen avatar
    4 posts
    Member since:
    Apr 2015

    Posted 30 Apr 2015 in reply to Andrew Link to this post

    Me too, I am in Auckland New Zealand, and I am in 30 days trial. I can't load projects a few days before but today I can't open files in AppBuilder. So disappointing.
  15. Tina Stancheva
    Admin
    Tina Stancheva avatar
    3298 posts

    Posted 30 Apr 2015 Link to this post

    Hi Eileen,

    Are you using the In-Browser client of AppBuilder? If you have an error in the console log stating that there was an "Unexpected token" detected, then clearing the cache should resolve it.

    Please follow these steps to clear the cache:
    • In all browsers, log out from platform.telerik.com and telerik.com.
    • Clear the cache and your browser cookies for app.icenium.com and platform.telerik.com in all browsers. In Google Chrome, please make sure to select clear cookies from beginning of time.
    • Open the DevTools (hit F12) in the browser and navigate to Resources. There, you should see the Local Storage pane in the left. Expand it and select the https://platform.telerik.com storage, then delete its content.

    If you are using a different AppBuilder client, please let us know which one. If its the Windows or VS clients, please send us the AppBuilder logs (available under %localappdata%\Telerik\BlackDragon\Logs) and we will further investigate the case.

    I am looking forward to your reply.

    Regards,
    Tina Stancheva
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
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