Hello Craig A,
Actually, the sentence is there in the documentation because the default settings are to have the intellitrace integration disabled. I am not sure what was the reason that you had it otherwise on your side, are you sure that it was turned on by default when you just installed OpenAccess. If this is true than this means that there is a problem on our side, maybe with the default settings that we install with the product. However this is an issue we have not observed yet, while testing the product on our side.
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