Timesheet Does Not Show Task Hours

[Richard]

If my team enter hours in their story tasks, the timesheet page (view#timesheet) does not show these hours. Right now, we have to enter times in both task hours and in the appropriate part in the timesheet. I think it is also messing with our burn down.

Timesheet should automatically adjust to show task hours entered.

Is this a known issue?

[Liliya]

Hi,

There is no such issue reported yet, so maybe there is something specific in the configuration or circumstances in which occurs. To troubleshoot why the logged time is not displayed under timesheet report I`ll ask you for some clarifications:

1.You enter hours in “Log work window”
2. If a task is assigned to John Smith, and I open this task and log time in it – it will be counted on my hours (not those of John Smith) and will be visible in my timesheet report (not his).
3. Do you have any Time Tracking Work Types configured under Admin>>Projects>>Time tracking>>Work Types
4. If you have access to the database, you could check if the time entries are logged in the database with the correct Hours, Date and Type, by running the following query.

select top 10  w.Name as itemName, i.Name as iterationName, te.Hours, u.username, tep.TimeEntryTypeID, tep.name,  te.ProjectID, te.Date, te.CreatedBy from TimeEntry te

inner join TimeEntryType tep on tep.TimeEntryTypeID = te.TimeEntryTypeID

inner join dbo.[User] u on u.UserID = te.UserID

inner join WorkItem w on te.WorkItemID = w.WorkItemID

inner join Iteration i on w.IterationID = i.IterationID

order by te.TimeEntryID desc

5. Please also check for errors in the browser console (open it with F12).
6. Open the timesheet report and after that send us your log files, which are usually located here: C:\Program Files (x86)\Telerik\TeamPulse\Logs

You could read more about time tracking in our documentation here.
I hope this information will be helpful. I`m looking forward your reply.

Regards,
Liliya
Telerik