Telerik Support

6 posts, 0 answers
  1. ManniAT
    ManniAT avatar
    882 posts
    Member since:
    Nov 2003

    Posted 07 May 2012 Link to this post

    Today I had a problem with the JumpList.
    I opened a support ticket, attached a sample project (a bit complex) and about one hour (!!!!!) later I got response from Deyan.

    Deyan described the problem and he attached a working solution (my solution corrected) which fixed my problem.
    So one hour after opening the ticket I got a solution.

    I'm a telerik customer for more than 10 years.
    At that time I had to find a component vendor.
    I found some (most of them offered almost the same controls) vendors and gave their controls a try.
    Telerik worked fine (as others did).
    I had little knowledge at this time - so I had to ask a lot.

    The difference between telerik and other vendors was the response to my request.
    telerik was most of the time the fastest and the answers have always been much more than just "informational".
    They contained sample code, sample project - and even if it got complicated (due to my little knowledge) it always ended in a solution.
    This made my decision to choose telerik.

    And it was a good decision!

    Today Deyan proved that telerik offers perfect support!

    I posted this to say thank you to Deyan - and in general to telerik for their great support


  2. Eugeniy
    Eugeniy avatar
    62 posts
    Member since:
    Feb 2011

    Posted 25 Jul 2012 Link to this post

    Yes, they are great!
    I think it is greatest support which i have ever used.
    ~2 years ago telerik for silverlight did not support smooth streaming. I had created a topic about it, and one week later rad smooth streaming was released. Amazing feedback posibility.
    Keep on going guys!
  3. Kiran
    Kiran avatar
    1 posts
    Member since:
    Nov 2014

    Posted 10 Sep 2015 Link to this post


     I am data access installation issue.i am trying to install data access it was successfully installed but in data access directory we can' find bin folder.this is effect in visual studio it is not showing in add in manager. any one help me...

  4. jackie
    jackie avatar
    3 posts
    Member since:
    Mar 2014

    Posted 13 Jan 2016 Link to this post

    I've problem with Telerik Test Studio automatic test on Firefox (43.0.4). Firefox said that it's not support extensions from Telerik any more. Is that true? What else can we do for using Test Studion on Firefox?

    Following extensions (add-ons) does not support by Firefox

    - Telerik Exploratory Testing Extension

    - Telerik Test Studio Automation

    - Telerik Test Studio Recorder

  5. soham
    soham avatar
    7 posts
    Member since:
    Oct 2016

    Posted 21 Oct 2016 Link to this post


    I am facing problem of changing size of bars in rad Gantt view and display title side of bars in rad Gantt view. please help me

  6. Lance | Tech Support Engineer, Sr.
    Lance | Tech Support Engineer, Sr. avatar
    221 posts

    Posted 21 Oct 2016 Link to this post

    Hello Soham,

    You are posting this question in the UI for Windows Phone forum, however UI for Windows Phone does not have a RadGanttView.

    I see that you do not have a license for nor have ever downloaded any Telerik product (including trials). So I cannot assume what RadGanttView you're requesting support for.

    Can you explain what product you are using and what license you are supposed to have? I can then point you to the correct Telerik Support option.

    Lance | Tech Support Engineer, Sr.
    Telerik by Progress
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
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