I am sorry for the problems you are facing.
TeamPulse template should work "as it is" for sure. May I ask you to provide us with few more files from your TFS and TP instances in order to find the exact problem?
Please provide us with work item types from TFS as follow:
1. Go in TFS -> Tools -> Process Editor -> Work Item Types -> Export WIT and export the follwoing item types without Global List Definitions:
2. Go in TeamPulse -> Settings -> Project Settings -> Edit Advanced Settings and create backup of this xml file.
After we receive all these files, we'll have more visibility of what exactly is the problem you are facing.
Once again - sorry for the inconvenience. TramPulse team is waiting for your reply.
the Telerik team