Can you elaborate what support link you refer to? The only emails sent out to you are the automatic emails whenever we reply to a support thread you have opened.
In order to reply to your "Graphite IDE empty today (once again)" thread, you need to log-in to your telerik account here
with your credentials and navigate to the Support Tickets where you would be able to see this thread and attach the requested Fiddler log. If you prefer, you can always use a free file sharing site to upload it and give us the link.
Hope this helps.
the Telerik team
Share feedback and vote for features on our Feedback Portal.
Want some Kendo UI online training - head over to Pluralsight.