Silverlight lockup

2 posts, 0 answers
  1. Clint Singer
    Clint Singer avatar
    133 posts
    Member since:
    Oct 2012

    Posted 26 Aug 2015 Link to this post


    I have an Silverlight application using an old Telerik library (v. 2012.3.1017.1050) which will quite a bit of work to upgrade to the latest Telerik controls.  Now that people are upgrading to Windows 10 we are running into an issue where the browser will lock up when someone presses one of the RadRibbonButtons in the ribbon control.

    It turns out that the problem only occurs on systems where the "Touch Keyboard and Handwriting Panel Service" is running.  By disabling that service we don't run into the problem.  Obviously this isn't a very good solution.

    Is there a way to work around the problem without having up either upgrade our Telerik controls for this project or have people disable the service?



  2. Kiril Vandov
    Kiril Vandov avatar
    324 posts

    Posted 28 Aug 2015 Link to this post

    Hello Clint,

    We have tried to reproduce the described behavior on our side, but with no avail. That is why I would like to ask you for more information about your scenario. For the testing I have used a machine with Windows10 Proffesional and InternerExlorer browser, I have also enabled the service you mentioned using the binaries from 2012.
     - could you please let us know the browser that you are using?
     - what version of Window10 you are using?
     - do you reproduce the issue if the button does not have custom logic on Click?

    Also if you could send us a sample project where we can reproduce the issue will help us better understand and further investigate the issue.

    Looking forward to hearing from you.

    Kind regards,
    Kiril Vandov
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