RadMenu Error, not showing child items on hover

[Charles_Pine]

Hello Telerik Team,

I need ur help please, my team and I have an issue with the RadMenu,  sometimes when we enter to our web app the RadMenu doesnt show the child ítems when hover it, instead puts a "#" at the end of url  and after that none of the menú buttons Works, we have to close the tab and enter again to the site in order to make it work, how can we fix this? we have tried using the property ClickToOpen="True" but still doesnt work. Our dlls versión is 2013.3.1324.45 and this happens with IE 10 or 11 and sometimes with Chrome.


Also I got another question, we want to use the menú on IE 7 is there any chance that exists compatiblity or some property to make it work with that versión?.

I attached an image in order to be more clear about the issue we are having .

Thanks in advance.

Kind Regards

Charles Pine

[Charles_Pine]

I found the solution ,when the menú is charged it connects with this address http://aspnet-scripts.telerikstatic.com/ to charge somescripts and since my server doesnt have and internet connection, it never got connected to that URL, thats why the menú ítems never were showed , to prevent the connection  I had to modify the value of the next keys on the web.config, switching them from Enable to Disabled, and after that it worked perfectly. 

​ <add key="Telerik.ScriptManager.TelerikCdn" value="Enabled" />
<add key="Telerik.StyleSheetManager.TelerikCdn" value="Enabled" />


<add key="Telerik.ScriptManager.TelerikCdn" value="Disabled" />
<add key="Telerik.StyleSheetManager.TelerikCdn" value="Disabled" />


Still, Can u help me please, telling me if there's a way to use the RadMenu on IE 7?

Thanks.

Charles Pine

[Hristo Valyavicharski]

Hi Charles,

The issue you have experienced must be related to your code. RadMenu works normal on IE7. You can test it here. If you attach a sample project we will look into it.

Regards,
Hristo Valyavicharski
Telerik

[Viktor]

Hello Charles_Pine,

ich habe the same Problem. Still when I disable These two keys it doesn't work. Does someone have other solutions?

Thanks

[Hristo Valyavicharski]

Hi Viktor,

Please paste your code here, so we can take a look.

Regards,
Hristo Valyavicharski
Telerik

 

 

[Viktor]

Hi Hristo,

some additional Infos. When I starting the site on my machine from Visual Studio everything works fine on every Browser. When I start my IE Browser and call the URL from the Server the menu doesnt work but it worked on my machine.

here the code:

<div id="nav_menu">
                <telerik:RadMenu ID="RadMenu1" runat="server">
                        <Items>
                            <telerik:RadMenuItem runat="server" Text="Startseite"
                                NavigateUrl="~/index.aspx">
                            </telerik:RadMenuItem>
                            <telerik:RadMenuItem runat="server" Text="Tickets">
                                <Items>
                                    <telerik:RadMenuItem runat="server" Text="offene Tickets"
                                        NavigateUrl="~/openTickets.aspx">
                                    </telerik:RadMenuItem>
                                    <telerik:RadMenuItem runat="server" Text="geschlossene Tickets"
                                        NavigateUrl="~/closedTickets.aspx">
                                    </telerik:RadMenuItem>
                                    <telerik:RadMenuItem runat="server" Text="Ticket anlegen"
                                        NavigateUrl="~/newTicket.aspx">
                                    </telerik:RadMenuItem>
                                    <telerik:RadMenuItem runat="server" Text="Alle Tickets"
                                        NavigateUrl="~/allopenTickets.aspx">
                                    </telerik:RadMenuItem>
                                </Items>
                            </telerik:RadMenuItem>
                            <telerik:RadMenuItem runat="server" Text="Kundendaten">
                                <Items>
                                    <telerik:RadMenuItem runat="server" NavigateUrl="~/customer.aspx"
                                        Text="Mitarbeiter">
                                    </telerik:RadMenuItem>
                                    <telerik:RadMenuItem runat="server" NavigateUrl="~/lizenzen.aspx"
                                        Text="Lizenzen">
                                    </telerik:RadMenuItem>
                                    <telerik:RadMenuItem runat="server" NavigateUrl="~/software.aspx"
                                        Text="Software">
                                    </telerik:RadMenuItem>
                                </Items>
                            </telerik:RadMenuItem>
                            <telerik:RadMenuItem runat="server" Text="Teamviewer" NavigateUrl="http://www.ftp-zugang.de/download/support/fernwartung.exe">
                            </telerik:RadMenuItem>
                        </Items>
                    </telerik:RadMenu>

</div>

and here the web.config

<appSettings>
    <add key="Telerik.ScriptManager.TelerikCdn" value="Disabled"/>
    <add key="Telerik.StyleSheetManager.TelerikCdn" value="Disabled"/>
  </appSettings>
  <system.web>
    <compilation debug="true" targetFramework="4.0">
      <assemblies>
        <add assembly="System.Design, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B03F5F7F11D50A3A"/>
        <add assembly="System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B77A5C561934E089"/>
        <add assembly="System.Speech, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35"/>
      </assemblies>
    </compilation>
    <pages>
      <controls>
        <add tagPrefix="telerik" namespace="Telerik.Web.UI" assembly="Telerik.Web.UI"/>
      </controls>
    </pages>
    <httpHandlers>
      <add path="ChartImage.axd" type="Telerik.Web.UI.ChartHttpHandler" verb="*" validate="false"/>
      <add path="Telerik.Web.UI.SpellCheckHandler.axd" type="Telerik.Web.UI.SpellCheckHandler" verb="*" validate="false"/>
      <add path="Telerik.Web.UI.DialogHandler.aspx" type="Telerik.Web.UI.DialogHandler" verb="*" validate="false"/>
      <add path="Telerik.RadUploadProgressHandler.ashx" type="Telerik.Web.UI.RadUploadProgressHandler" verb="*" validate="false"/>
      <add path="Telerik.Web.UI.WebResource.axd" type="Telerik.Web.UI.WebResource" verb="*" validate="false"/>
    </httpHandlers>
    <httpModules>
      <add name="RadUploadModule" type="Telerik.Web.UI.RadUploadHttpModule"/>
      <add name="RadCompression" type="Telerik.Web.UI.RadCompression"/>
    </httpModules>
  </system.web>
  <system.webServer>
    <validation validateIntegratedModeConfiguration="false"/>
    <modules runAllManagedModulesForAllRequests="true">
      <remove name="RadUploadModule"/>
      <add name="RadUploadModule" type="Telerik.Web.UI.RadUploadHttpModule" preCondition="integratedMode"/>
      <remove name="RadCompression"/>
      <add name="RadCompression" type="Telerik.Web.UI.RadCompression" preCondition="integratedMode"/>
    </modules>
    <handlers>
      <remove name="ChartImage_axd"/>
      <add name="ChartImage_axd" path="ChartImage.axd" type="Telerik.Web.UI.ChartHttpHandler" verb="*" preCondition="integratedMode"/>
      <remove name="Telerik_Web_UI_SpellCheckHandler_axd"/>
      <add name="Telerik_Web_UI_SpellCheckHandler_axd" path="Telerik.Web.UI.SpellCheckHandler.axd" type="Telerik.Web.UI.SpellCheckHandler" verb="*" preCondition="integratedMode"/>
      <remove name="Telerik_Web_UI_DialogHandler_aspx"/>
      <add name="Telerik_Web_UI_DialogHandler_aspx" path="Telerik.Web.UI.DialogHandler.aspx" type="Telerik.Web.UI.DialogHandler" verb="*" preCondition="integratedMode"/>
      <remove name="Telerik_RadUploadProgressHandler_ashx"/>
      <add name="Telerik_RadUploadProgressHandler_ashx" path="Telerik.RadUploadProgressHandler.ashx" type="Telerik.Web.UI.RadUploadProgressHandler" verb="*" preCondition="integratedMode"/>
      <remove name="Telerik_Web_UI_WebResource_axd"/>
      <add name="Telerik_Web_UI_WebResource_axd" path="Telerik.Web.UI.WebResource.axd" type="Telerik.Web.UI.WebResource" verb="*" preCondition="integratedMode"/>
    </handlers>
  </system.webServer>

[Hristo Valyavicharski]

Hi Viktor,

This code is working perfectly on all browsers. Please tell us what are the exact steps to reproduce the issue.

Regards,
Hristo Valyavicharski
Telerik

 

 

[Viktor]

Hi Hristo,

I cant tell you the exact steps to reproduce. Maybe this will help you out.

the site where it wont work is a https site included a certifacte.

Is it possible to write you an email? I would send you Login informations. maybe you can see it then what happens.

Viktor

[Hristo Valyavicharski]

Hi Viktor,

You can write to [e-mail] and refer this post.

Regards,
Hristo Valyavicharski
Telerik

 

 

[Viktor]

Hi Hristo,

sorry for the late answer. I sended a mail at Support.

thanks

[Boyan Dimitrov]

Hello,

Thank you for the provided credentials.

While I was inspecting the provided live URL I noticed that there is a JavaScript error thrown Unable to get property 'PageRequestManager' of undefined or null reference. Could you please try the approach described in this sticky note?




Regards,
Boyan Dimitrov
Telerik