RadEditor Not Playing well with I.E 10/11

5 posts, 0 answers
  1. Dave
    Dave avatar
    6 posts
    Member since:
    Sep 2010

    Posted 15 May 2014 Link to this post

    In our development and test environments using 4 or 5 RadEditors on a web forms page worked flawlessly.  After moving the code to our production environment we're only able to save the input using Chrome.   When entering data in I.E and pressing the "submit" button.  All data in the RadEditors is cleared and our internal error tracking mechanism returns and error saying that no data was entered.

    There's nothing special about the way the Editors are set up.  Really at a loss here and looking for some direction.

    Best regards
    Dave

    .aspx code of one of the controls... 
    <div style="padding-top: 6px;">
        <telerik:RadEditor ID="radEditorCustomersAffected" runat="server" TextMode="MultiLine"
            Width="600px" Height="125px" ToolTip="List of customers affected by the change."
            MaxLength="4000" >
        <CssFiles>
          <telerik:EditorCssFile Value="./Styles/RadEditor.css" />
        </CssFiles>              
           <Tools>
              <telerik:EditorToolGroup Tag="MainToolbar">
                 <telerik:EditorTool Name="FindAndReplace" />
                 <telerik:EditorSeparator />
                 <telerik:EditorSplitButton Name="Undo">
                 </telerik:EditorSplitButton>
                 <telerik:EditorSplitButton Name="Redo">
                 </telerik:EditorSplitButton>
                 <telerik:EditorSeparator />
                 <telerik:EditorTool Name="Cut" />
                 <telerik:EditorTool Name="Copy" />
                 <telerik:EditorTool Name="Paste" ShortCut="CTRL+V / CMD+V" />
                 <telerik:EditorTool Name="LinkManager" ShortCut="CTRL+K"/>
              </telerik:EditorToolGroup>
              <telerik:EditorToolGroup Tag="Formatting">
                 <telerik:EditorTool Name="Bold" />
                 <telerik:EditorTool Name="Italic" />
                 <telerik:EditorTool Name="Underline" />
                 <telerik:EditorSeparator />
                 <telerik:EditorSplitButton Name="ForeColor">
                 </telerik:EditorSplitButton>
                 <telerik:EditorSplitButton Name="BackColor">
                 </telerik:EditorSplitButton>
                 <telerik:EditorSeparator />
                 <telerik:EditorDropDown Name="FontName">
                 </telerik:EditorDropDown>
                 <telerik:EditorDropDown Name="RealFontSize">
                 </telerik:EditorDropDown>
              </telerik:EditorToolGroup>
           </Tools>
           <Content></Content>
           <TrackChangesSettings CanAcceptTrackChanges="False" />              
        </telerik:RadEditor>
    </div>

    Code behind handling of data
        protected void SubmitButtonClicked(object sender, EventArgs e)
        {
            var _requestId = 0;
          if (!ValidateInput()) return;
          if (SubmitRequest(ref _requestId))
          {
            // Get the active request
            var _activeRequest = SessionHandler.GetActiveChangeRequest((Guid)ViewState["pageUniqueId"]);
     
            bool _promptPw;
            if (_activeRequest.IncludesPolicyWaiver && _activeRequest.AttachedWaiver == null)
              _promptPw = true;
            else
              _promptPw = false;
     
            DisplayConfirmation(true, _requestId, _promptPw);
          }
          else
          {
            DisplayConfirmation(false, _requestId, false);
          }
        }
     
    // It fails here checking the 1st Editor content
     //Customers affected
          if (radEditorCustomersAffected.Content == "")
          {
            lblCustomersAffected.CssClass = "fieldName1RightHighlited";
            _message = "Must provide the customers affected.";
            StatusMessage.DisplayStatus(_message, false, Page);
            return false;
          }
          lblCustomersAffected.CssClass = "fieldName1Right";


  2. Dave
    Dave avatar
    6 posts
    Member since:
    Sep 2010

    Posted 15 May 2014 in reply to Dave Link to this post

    Forgot to add that we're using version 2014.1.225.40.  thanks
  3. UI for ASP.NET Ajax is Ready for VS 2017
  4. Ianko
    Admin
    Ianko avatar
    1535 posts

    Posted 16 May 2014 Link to this post

    Hi Dave,

    With the provided information I can only make assumptions why the described behavior is encountered. 

    This could be related also to Ajax controls and further ASP.NET configuration matters. It would be better if you could isolate the problem ​in a simple project and provide it for further investigation.   

    Regards,
    Ianko
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
  5. Nia
    Nia avatar
    2 posts
    Member since:
    Jun 2016

    Posted 02 Jun in reply to Ianko Link to this post

    I am also experiencing an issue with this version on IE. I can't copy text from Microsoft Word to the RadEditor without the bullet point format getting screwed up. It was perfectly fine in Chrome and Firefox just IE is the only one that is experiencing issue. 
  6. Ianko
    Admin
    Ianko avatar
    1535 posts

    Posted 06 Jun Link to this post

    Hello Nia,

    With IE11 browser, copying of MS Word content in editable areas is mostly handled by the browser. Therefore, RadEditor has no interaction with the HTML content that renders inside. 

    You can read more about browser dependency on the case in here—http://docs.telerik.com/devtools/aspnet-ajax/controls/editor/managing-content/pasting-content/overview.

    Therefore, you can try pasting the same content under IE in the plain editable div tag in this Dojo (http://dojo.telerik.com/AbanU) and see if the same happens. If yes, this is surely a job of the browser and RadEditor cannot somehow fix it after that. 

    If, however, the situation happens only with RadEditor, please open an official support ticket or a new forum post and provide the MS Word file which you are testing with. 

    Regards,
    Ianko
    Telerik
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