Rad Editor in IE 11

4 posts, 0 answers
  1. Okami
    Okami avatar
    11 posts
    Member since:
    Oct 2013

    Posted 02 Dec 2013 Link to this post

    1) .Net 4.5 is already installed on the server
    2) Added stuff to App Browser directory

    None of the Telerik controls work on the email editor, clicking on them do nothing. The other controls work. We have the latest DLLs installed.

    What else could be the problem?

  2. Misho
    Misho avatar
    126 posts

    Posted 05 Dec 2013 Link to this post


    We've recently updated the user agent regular expression in the following article http://www.telerik.com/community/forums/aspnet-ajax/general-discussions/incorrectly-rendered-webpage-when-using-internet-explorer-11.aspx. Could you please try the suggested approach and confirm whether you are still experiencing issues with Telerik controls? If you continue to experience the unwanted behavior on your side, could you please try to replicate it on our online demos? It would also be helpful if you could specify more details for the environment you are using for the purpose of testing and isolate the problem into a
    simple, fully runnable project so that we can investigate it locally. Another valuable information wold be to send us the user agent string of your Internet Explorer browser so that we could verify it is matched properly. This could be verifyied on a simple web site and a page displaying the browser information from the request in the following way:

    <script runat="server">
               protected void Page_Load(object sender, EventArgs e)
                   Label1.Text += String.Format(Request.Browser.Browser + "-" + Request.Browser.Version + "-" + Request.UserAgent);
       <asp:Label runat="server" ID="Label1"></asp:Label>

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  4. bhushan
    bhushan avatar
    1 posts
    Member since:
    Apr 2014

    Posted 17 Apr 2014 in reply to Misho Link to this post

    Hi Misho,

    I have installed "a patch that Microsoft released recently should fix the IE11 browser detection problem in ASP.NET" and also put a ".browser" in App_Browsers folder as mentioned at "http://www.telerik.com/forums/incorrectly-rendered-webpage-when-using-internet-explorer-11".     But I still have issues with scripts on IE11. Even the JQuery form load script does not work in IE11
    The User Agent string is "Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; rv:11.0) like Gecko".

  5. Misho
    Misho avatar
    126 posts

    Posted 18 Apr 2014 Link to this post


    Could you please confirm that you have installed the following patch from Microsoft: http://support.microsoft.com/kb/2836939?
    You could also try the suggestions in the following blog post:
    If these solutions don't help you please try to isolate the issue in a sample page that matches your setup with detailed reproduction steps, so we will be able to reproduce and examine it locally on our site.


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