Profiler not startung (EventID 1022)

2 posts, 0 answers
  1. cschuster
    cschuster avatar
    1 posts
    Member since:
    Mar 2007

    Posted 07 Aug 2013 Link to this post

    Hi,
    i just did a fresh Install of JustTrace (which directly auto-updated to 2013.3.729.0) and then tried to Profile a local ASP.NET 4.5 App (in IIS) on Windows 8.
    The Website starts (in the Browser), but the Profiler just says: "Waiting for Response from the profiled application"

    In the Eventlog i get the following error:

    .NET Runtime version 4.0.30319.18051 - Fehler beim Laden des Profilers. Das COM-Objekt des Profilers wurde instanziiert, während des Initialisierungsrückrufs des Profilers ist jedoch ein Fehler aufgetreten. Profiler-CLSID: "{9180fc24-0bc1-4a0e-abec-5f860697bd66}". HRESULT: 0x80004005. Prozess-ID (dezimal): 5732. Meldungs-ID: [0x2505].


    i already restarted, tryied CleanRegistryKeys_x64.reg but nothing changed.

    How can i get Data from the Profiler?

    Kind regards
    Christoph
  2. Todor
    Admin
    Todor avatar
    63 posts

    Posted 08 Aug 2013 Link to this post

    Hello,

    I am very sorry that you have issues using JustTrace. I need more information to troubleshoot the issue.
    • Please download DebugView tool from Microsoft/SysInternals. 
    • Close Visual Studio and any other debugger tools you are using.
    • Start DebugView elevated (right click on the selected file and choose "Run as Administrator"). 
    • From Capture Menu, check "Capture Win32", "Capture Global Win32" and "Capture Events" entries.
    • Now, start JustTrace and again try profiling.
    • After the "Waiting for Response from the profiled application" prompt appears, wait couple of seconds and hit Cancel. You can check in DebugView to see that our profiler have printed some troubleshooting information.
    • In DebugView, go to File -> Save As and save the log file. We will need it later.
    • Additionally, save the Application and System Event Logs using the Windows Event Viewer application.
    • Go back to the Start page in JustTrace, hit "Send Feedback" and write us a feedback. Make sure that "Attach log file with report" and "Use my Telerik account" options are on. This will create a ticket in our system and we will contact you privately to send us the log files you have created earlier.

    Regards,

    Todor
    Telerik
    Share what you think about JustTrace & JustMock with us, so we can become even better! You can use the built-in feedback tool inside JustTrace, our forums, or our JustTrace or JustMock portals.
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