Problem with strong password of radTextBox

2 posts, 0 answers
  1. Laurens
    Laurens avatar
    9 posts
    Member since:
    Dec 2014

    Posted 26 Feb 2015 Link to this post

    Hi there,

    We have a problem with the strong password check of the radTextBox.
    In our changepassword screen the strong password indicator isn't working. This means of course that new users of our product cannot change their initial password since we require at least a strong password.

    Next our administrator goes to her usermanagement screen (which also contains a radTextBox with Passwordstrength settings enabled) and changes the password of this user.  The indicator ís working here. (Note: she does this on her own machine, not the user's).

    The user now tries to change her password again. Now, all of a sudden the user does see the passwordstrength indicator. What's more, so does everyone else who tries to change his of her password.

    It feels as if sometimes the server doesn't load javascripts to the browser, but once it has loaded the script, it keeps doing it.

    We see this behaviour since we upgraded to the Telerik 2014 Q3 controls, version 2014.3.1024.45.

    We don't have a clue what is going on here, but we do get a lot of support questions now. Anyone any idea what's going on here?







  2. Dimitar
    Admin
    Dimitar avatar
    281 posts

    Posted 03 Mar 2015 Link to this post

    Hello,

    The information provided is insufficient for issue reproduction, so I could give you only general tips for debugging the issue.
    You may start by checking if there are any errors when your password change screen is loaded for a new user. In addition, you may download a latest Q1 2015 trial version and check if the issue still persists.
    And could you specify what was the version used before the update to Q3 2014?
    Last, but not least, the Password Strength Checker demo and help article could be a useful reference for you when debugging the issue.

    Regards,
    Dimitar
    Telerik
     

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