Package manager freezes

5 posts, 0 answers
  1. Alan Mosley
    Alan Mosley avatar
    200 posts
    Member since:
    Apr 2010

    Posted 24 Sep 2014 Link to this post

    Package manager freezes when trying to add package (kendo)

    Also I have licence for Kendo professional but manager wont allow me to add it.

    also I can not add nugget packages, I have tried from the command line stating -project, but errors saying no such project.

    Thanks
  2. Zdravko
    Admin
    Zdravko avatar
    657 posts

    Posted 29 Sep 2014 Link to this post

    Hi Alan,

    According to our system you don't have stand-alone commercial license for Kendo UI Professional and your AppBuilder Professional license does not include it either. That is why you are unable to install Kendo UI Professional using our Package Manager.

    I tried to reproduce your issue by installing Kendo UI Core in VS blank project and there were no freezes.

    Would you provide us some more details about the project you are using and the steps we have to follow?

    Can you reproduce it with every project or just with a particular one?

    Would you send us your logs from  %localappdata%\Telerik\BlackDragon\Logs folder in a private ticket so we can investigate for any clues?

    As for the nugget package manager, we are aware that it is not compatible with our solution type, but this is something they have to solve.

    Regards,

    Zdravko
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  3. Alan Mosley
    Alan Mosley avatar
    200 posts
    Member since:
    Apr 2010

    Posted 29 Sep 2014 in reply to Zdravko Link to this post

    Thanks for your replay.
    I paid for Kendoui with MVC  wrappers, here is invoice and order numbers OFI000073252 H1V479909
    looking at this page that includes kendo professional
    http://www.telerik.com/purchase/aspnet-mvc

    I will open a ticket for freezing and send you the logs thanks
  4. Zdravko
    Admin
    Zdravko avatar
    657 posts

    Posted 30 Sep 2014 Link to this post

    Hi Alan,

    Indeed you have a Kendo UI Professional license which I have missed and I apologize for that.
    Nevertheless, the Package Manager feature cannot detect the stand-alone licenses but only included in the Telerik Platform or AppBuilder ones. We are looking for a solution but until we find such the workaround is to add all needed files manually.
    I also suggest continuing our communication in your private ticket as a sensitive information might be requested.

    Regards,
    Zdravko
    Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  5. Alan Mosley
    Alan Mosley avatar
    200 posts
    Member since:
    Apr 2010

    Posted 30 Sep 2014 in reply to Zdravko Link to this post

    Thanks will do
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