No data since January

6 posts, 0 answers
  1. Guest
    Guest avatar
    506 posts
    Member since:
    Feb 2012

    Posted 28 Mar 2013 Link to this post

    2 out of 3 products don't show any data since beginning of January. Can you see why? Carsten Pedersen cpn@dantecdynamics.com
  2. Guest
    Guest avatar
    506 posts
    Member since:
    Feb 2012

    Posted 28 Mar 2013 Link to this post

    Hi Carsten I've checked the database and verified that we have received data in the period since January. It also shows this data as "internal" data, which means that you have either created a Product Filter to filter out specific versions or IPs from your data or you have set the TestMode flag on the settings object when instantiating the monitor within your codebase. Both of these will result in the received data (which is matched by the product filter or have the testmode flag set) will be marked as internal data and will be hidden from the standard view. This is by design to allow you to single out specific data that should not interfer with actual usage data. I've just peeked into your raw data stream and from the first data I saw it seems like you have set the TestMode flag. We had an issue which was resolved in January with incorrect handling of this TestMode flag so that seems to coincide with what you are seeing. Can you confirm that the application you have running "in the wild" are setting the TestMode flag? Regards Soren EQATEC Team
  3. Guest
    Guest avatar
    506 posts
    Member since:
    Feb 2012

    Posted 28 Mar 2013 Link to this post

    You are absolutely right. In two of our projects the TestMode flag was set to True :-( And as you mention this worked until January. Is it possible for you to change the status of the data, so that we can see it? Carsten
  4. Guest
    Guest avatar
    506 posts
    Member since:
    Feb 2012

    Posted 28 Mar 2013 Link to this post

    Hi Carsten I'll take a look at what can be done to revert the existing data as well as fixing things going forward. I'll get back to you as soon as possible. Regards S?ren EQATEC Team
  5. Guest
    Guest avatar
    506 posts
    Member since:
    Feb 2012

    Posted 28 Mar 2013 Link to this post

    Hi Carsten, I've restored data up until today but since you are still adding "testmode" data it is a manual process to restore the data and it is going to be a few weeks until I can push a dedicated fix. I hope you can get by with your current data. Feel free to update this support issue if you want me to rerun the data again at some point before we can deploy an actual fix Regards Soren EQATEC Team
  6. Guest
    Guest avatar
    506 posts
    Member since:
    Feb 2012

    Posted 28 Mar 2013 Link to this post

    Thanks for the effort. We have just release a new version of one of the two products setting the TestMode, so that should be fixed now. We will consider making a patch for the other product, but fortunately/unfortunately we do not have any error report other than this to fix :-) Carsten
Back to Top