Log In option does not work

4 posts, 0 answers
  1. suraj
    suraj avatar
    2 posts
    Member since:
    Mar 2014

    Posted 26 May 2014 Link to this post

    Hey...I am trying to run my project in simulator.
    But the sub-menu items does not work except help.
    Log In process sub-menu isn't working.
  2. Kaloyan
    Admin
    Kaloyan avatar
    872 posts

    Posted 26 May 2014 Link to this post

    Hello suraj,

    We apologize for all the inconveniences caused by this.

    The issue could be caused by problem with our cookie, or connectivity troubles. In order to fix this, you can try the following:
    1. Verify that third-party cookies for your Internet Explorer browser are enabled.
    2. In IE, go to Tools -> Internet Options -> Delete -> uncheck "Preserve Favorites Website data" and click Delete.
    3. In all browsers, log out from platform.telerik.com and telerik.com.
    4. Clear the cache and your browser cookies for app.icenium.com and platform.telerik.com in all browsers.
    5. Look for %localappdata%\Telerik\BlackDragon\IceCookie.bin on your system and remove it, if present.
    6. From the same folder, remove the Cache folder and any folders that resemble an email address as well.
    7. Check if the issue still remains.

    If the above does not solve the matter, we will require logs from Fiddler. Here are the steps to obtain them:
    1. Download Fiddler from here and install it.
    2. Run Fiddler and go to Tools -> Fiddler Options.
    3. On the HTTPS page, verify that Capture HTTPS Connects is enabled.
    4. Verify that Decrypt HTTPS traffic is enabled with the ...from all processes option and minimize Fiddler to tray.
    5. Run your AppBuilder client and attempt to log in.
    6. In Fiddler, go to File -> Save -> All Sessions, save the archive to disk (a SAZ file).
    7. Send us the saz file. (Either attach it or paste the information here.)

    I hope this helps. Looking forward to your reply.


    Regards,
    Kaloyan
    Telerik
     

    Share what you think about AppBuilder and Telerik Platform with us in our feedback portal, so we can become even better!

     
  3. suraj
    suraj avatar
    2 posts
    Member since:
    Mar 2014

    Posted 21 Jun 2014 in reply to Kaloyan Link to this post

    Thanks.
  4. Kaloyan
    Admin
    Kaloyan avatar
    872 posts

    Posted 25 Jun 2014 Link to this post

    Hello Suraj,

    From your reply, I assume the issue is now resolved on your side, so I am closing this ticket.

    Please, keep in mind that you can re-open it at any time, by writing us back. Let me know if there is anything else I can help you with.

    Regards,
    Kaloyan
    Telerik
     

    Share what you think about AppBuilder and Telerik Platform with us in our feedback portal, so we can become even better!

     
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