Locked out of my Dojo account & can't change password

4 posts, 1 answers
  1. Chad
    Chad avatar
    10 posts
    Member since:
    Oct 2015

    Posted 19 Jan Link to this post

    I'm not sure where else to post this. dojo.telerik.com won't accept any of the passwords I've used with Telerik. I tried resetting my password, but the reset-password page does not work. No matter what new password I put, it just comes back with the totally unhelpful error message "Password change was unsuccessful." I tried responding to the password-reset email, but it just bounced back from trykendo@everlive.com. So I'm effectively locked out of my Dojo account with no way to get back in and no way to get help (other than posting this plea on this forum). I need access to my snippets to create a test case for a problem I'm having. Can anybody from Telerik intervene and get me a new password?

    Thank you!

  2. Answer
    Anton Dobrev
    Admin
    Anton Dobrev avatar
    539 posts

    Posted 21 Jan Link to this post

    Hi Chad,

    Thanks for bringing this issue to our attention.

    To resolve it:

    1. Request a new password reset email from dojo.telerik.com
    2. Open the email and copy the password reset URL
    3. Open a browser in incognito mode or use a browser that is not logged in a Telerik Platform or Telerik account
    4. Choose your new password and save it.
    5. Log into the Dojo account.

    I hope that this helps. We would like to offer our apologies for any inconvenience caused.

    Regards,
    Anton Dobrev
    Telerik
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  3. Chad
    Chad avatar
    10 posts
    Member since:
    Oct 2015

    Posted 21 Jan in reply to Anton Dobrev Link to this post

    Thank you very much for the help! In particular, this: 

    Anton Dobrev said:
    3. Open a browser in incognito mode or use a browser that is not logged in a Telerik Platform or Telerik account

    ^^ This was the missing piece. It would be helpful to make this information prominent during the password-reset process. It would have saved me a lot of time and saved you from having to spend your time answering my question.

  4. Anton Dobrev
    Admin
    Anton Dobrev avatar
    539 posts

    Posted 26 Jan Link to this post

    Hello Chad,

    Thanks for your input, glad that you were able to correctly reset your password.

    Indeed, the behavior you reported was not expected and we'd rather see it fixed or at least adjusted to meet customer expectations.

    Once again we would like to offer our apologies for the inconvenience.

    Regards,
    Anton Dobrev
    Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
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