First of all, sorry for responding so late to your support question.
I have not heard of this problem before, unfortunately. And frankly we don't have very many users using the COM-based monitor.
Most use the Win32 C++ version, which also expose a plain flat, undecorated C API which makes it ideal to call from within Delphi. It even has both 16-bit wchar_t and 8-bit char versions of the entire API. My by far best suggestion in your case would be to check out the Win32/C++ monitor which works just great on the various Windows flavors. You can get it here: http://www.telerik.com/analytics/download
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