HtmlChart works on localhost but not on web server

11 posts, 0 answers
  1. piyush
    piyush avatar
    8 posts
    Member since:
    Jun 2016

    Posted 20 Jun Link to this post

    I have HtmlChart control which works from Visual Studio 2015, but not when deployed on a Web Server. When View Source, the Web Server page source does not have the svg tag. The source is below. The Telerik dll version is 2016.2.504.45, size 26,416 KB, dated 5/23/2016 11:25 AM. How can I correct the behavior on the web server please?

    <svg xmlns="http://www.w3.org/2000/svg" style="left: 0px; top: -0.36px; width: 100%; height: 100%; overflow: hidden;" version="1.1">

    <telerik:RadHtmlChart ID="rhcSummary" runat="server"
        Height="200"
        Width="700">
        <PlotArea>
            <Series>
                <telerik:ColumnSeries Name="OpenClaims" DataFieldY="Value">
                    <Appearance FillStyle-BackgroundColor="Green" />
                    <TooltipsAppearance BackgroundColor="LightGray">
                        <ClientTemplate>
                            #= dataItem.Tooltip #
                        </ClientTemplate>
                    </TooltipsAppearance>
                </telerik:ColumnSeries>
            </Series>
            <XAxis Name="Statuses"
                DataLabelsField="Meaning"
                MajorTickSize="1"
                MinorTickSize="1"
                Step="1" />
            <YAxis Name="Counts"
                MajorTickSize="5"
                MinorTickSize="5"
                Step="10" />
        </PlotArea>
        <Legend>
            <Appearance Visible="false" />
        </Legend>
    </telerik:RadHtmlChart>
  2. piyush
    piyush avatar
    8 posts
    Member since:
    Jun 2016

    Posted 21 Jun in reply to piyush Link to this post

    During F12 Debugger session, ItemCommand event on  ImageButton click, I saw a Console Error: "SCRIPT1015: Unterminated string constant
    Telerik.Web.UI.WebResource.axd (31026,16)" on MS Edge browser, and on Chrome, I saw "VM343:1 Uncaught SyntaxError: Invalid or unexpected token".

    I don't get this error when I run the project from Visual Studio 2015.

    How do debug this error please?

  3. UI for ASP.NET Ajax is Ready for VS 2017
  4. piyush
    piyush avatar
    8 posts
    Member since:
    Jun 2016

    Posted 21 Jun in reply to piyush Link to this post

    Hello Telerk, my issue is urgent. Please help me. Which files do I need to attach please?
  5. piyush
    piyush avatar
    8 posts
    Member since:
    Jun 2016

    Posted 22 Jun Link to this post

    I see an <svg> tag for the chart from the VS 2015 output. And it is served as <div> element from the web server. Files are attached.
  6. Danail Vasilev
    Admin
    Danail Vasilev avatar
    1491 posts

    Posted 23 Jun Link to this post

    Hello Piyush,

    I have recently replied a general ticket about deployment and chart, so that I paste my answer below:

    There may be different reasons for a chart in a deployed project to not work as expected. As a general rule, however, a deployed chart should work similarly as a non-deployed one. I will list some general troubleshooting steps that you can try:
            1) Ensure the date-time settings of the server where you deploy are valid. We had been reported such issues.
            2) We had some localization issues before which had been fixed with the latest version of the controls. What is the culture/ui-culture of the deployed project? Can you ensure both cultures are the same?
            3) If you are using IE11 or IE10 in combination with .NET4.0 please examine thoroughly the following blog posts:
     http://www.telerik.com/blogs/how-to-get-your-asp.net-application-working-in-ie11
     http://www.telerik.com/forums/javascript-errors-in-ie10-and-the-site-is-working-fine-in-the-rest-browsers
            4) Can you ensure you have properly defined the data source field types ? See details here - http://docs.telerik.com/devtools/aspnet-ajax/controls/htmlchart/changes-and-backwards-compatibility/data-source-string-fields-are-not-parsed-to-decimal
            5) If you are not using latest Telerik UI version - 2016.2.607, does upgrading to it help?
            6) Are there any JavaScript errors in the browser console? If so, you should found and fix them.
            7) Is the issue reproducible in most browsers or it is a browser specific? If so, what is the problematic browser and its version?
            8) If the browser is IE and the compatibility mode is enabled or the browser and the document modes are mixed such issues may arise. I would suggest that you always use the edge mode of IE.
            9) Is the issue reproducible with a declaratively created chart or only with a data-bound chart? You can make a test to place the chart from this article for example - http://docs.telerik.com/devtools/aspnet-ajax/controls/htmlchart/chart-types/bar-chart

    Regards,
    Danail Vasilev
    Telerik
    Do you need help with upgrading your ASP.NET AJAX, WPF or WinForms projects? Check the Telerik API Analyzer and share your thoughts.
  7. piyush
    piyush avatar
    8 posts
    Member since:
    Jun 2016

    Posted 23 Jun in reply to Danail Vasilev Link to this post

    Thank you Danail.

    Re: DataBinding

    In the example of ColumnSeries the column type is Integer, while our data type is Double. Will it matter? Code is below.

    <telerik:RadHtmlChart ID="rhcSummary" runat="server"
        Height="200"
        Width="700">
        <PlotArea>
            <Series>
                <telerik:ColumnSeries Name="OpenClaims" DataFieldY="Value">
                    <Appearance FillStyle-BackgroundColor="Green" />
                    <TooltipsAppearance BackgroundColor="LightGray">
                        <ClientTemplate>
                            #= dataItem.Tooltip #
                        </ClientTemplate>
                    </TooltipsAppearance>
                </telerik:ColumnSeries>
            </Series>
            <XAxis Name="Statuses"
                DataLabelsField="Meaning"
                MajorTickSize="1"
                MinorTickSize="1"
                Step="1" />
            <YAxis Name="Counts"
                MajorTickSize="5"
                MinorTickSize="5"
                Step="10" />
        </PlotArea>
        <Legend>
            <Appearance Visible="false" />
        </Legend>
    </telerik:RadHtmlChart>

    Binding is:

    QueryResult<List<DataPoint>> query = _repository.GetSummary(param values)
     
    public class DataPoint
            : CodeMeaningPair
        {
            // Public fields
     
            public string Tooltip { get; set; }
     
            public double Value { get; set; }
     
            public DataPoint()
            {
                // Initialize the fields
                Tooltip = string.Empty;
                Value = 0;
            }
     
            public DataPoint(DataPoint other)
                : this()
            {
                // Make sure the other object exists
                if (other == null) return;
     
                // Copy the fields
                Tooltip = other.Tooltip;
                Value = other.Value;
            }
        }

    ClaimsSummary = query.Data;
                    rhcSummary.DataSource = ClaimsSummary;
                    rhcSummary.DataBind();

     

  8. piyush
    piyush avatar
    8 posts
    Member since:
    Jun 2016

    Posted 24 Jun in reply to piyush Link to this post

    Hi Danail,

    I downloaded a test page and it works with only a static chart. When I add a DataBound chart it is blanked out. I have the code below:

    <%@ Page Title="" Language="C#" MasterPageFile="~/home.master" AutoEventWireup="true" CodeBehind="test.aspx.cs" Inherits="home.test" %>
     
    <asp:Content ID="Content1" ContentPlaceHolderID="cphScripts" runat="server">
    </asp:Content>
    <asp:Content ID="Content2" ContentPlaceHolderID="theContentPlaceHolder" runat="server">
        <telerik:RadHtmlChart runat="server" ID="BarChart1" Transitions="true">
            <PlotArea>
                <Series>
                    <telerik:BarSeries Name="Product A" Stacked="false">
                        <Appearance>
                            <FillStyle BackgroundColor="Red" />
                        </Appearance>
                        <LabelsAppearance DataFormatString="${0}" Position="Center" />
                        <TooltipsAppearance BackgroundColor="White" DataFormatString="${0}" />
                        <SeriesItems>
                            <telerik:CategorySeriesItem Y="315000.12" />
                            <telerik:CategorySeriesItem Y="495000.34" />
                            <telerik:CategorySeriesItem Y="690000.45" />
                        </SeriesItems>
                    </telerik:BarSeries>
                    <telerik:BarSeries Name="Product B">
                        <Appearance>
                            <FillStyle BackgroundColor="Blue" />
                        </Appearance>
                        <LabelsAppearance DataFormatString="${0}" Position="Center" />
                        <TooltipsAppearance BackgroundColor="Gray" DataFormatString="${0}" />
                        <SeriesItems>
                            <telerik:CategorySeriesItem Y="360000.56" />
                            <telerik:CategorySeriesItem Y="540000.67" />
                            <telerik:CategorySeriesItem Y="735000.89" />
                        </SeriesItems>
                    </telerik:BarSeries>
                </Series>
                <XAxis AxisCrossingValue="0" Color="Black" MajorTickType="Outside" MinorTickType="Outside"
                    Reversed="false">
                    <Items>
                        <telerik:AxisItem LabelText="2003" />
                        <telerik:AxisItem LabelText="2004" />
                        <telerik:AxisItem LabelText="2005" />
                    </Items>
                    <LabelsAppearance DataFormatString="Year {0}" RotationAngle="0" />
                    <MajorGridLines Color="#EFEFEF" Width="1" />
                    <MinorGridLines Color="Black" Width="1" />
                    <TitleAppearance Position="Center" RotationAngle="0" Text="Years" />
                </XAxis>
                <YAxis AxisCrossingValue="0" Color="Black" MajorTickSize="1" MajorTickType="Outside"
                    MaxValue="1000000" MinorTickSize="1" MinorTickType="Outside" MinValue="0" Reversed="false"
                    Step="100000">
                    <LabelsAppearance DataFormatString="${0}" RotationAngle="0" />
                    <MajorGridLines Color="#EFEFEF" Width="1" />
                    <MinorGridLines Color="#F7F7F7" Width="1" />
                    <TitleAppearance Position="Center" RotationAngle="0" Text="Sum" />
                </YAxis>
            </PlotArea>
            <ChartTitle Text="Sales">
            </ChartTitle>
            <Legend>
                <Appearance Position="Bottom" />
            </Legend>
        </telerik:RadHtmlChart>
            <div style="float:left;width:700px;margin-left:20px;">
            <telerik:RadHtmlChart ID="rhcSummary" runat="server"
                Height="200"
                Width="700">
                <PlotArea>
                    <Series>
                        <telerik:ColumnSeries Name="OpenClaims" DataFieldY="Value">
                            <Appearance FillStyle-BackgroundColor="Green" />
                            <TooltipsAppearance BackgroundColor="LightGray">
                                <ClientTemplate>
                                    #= dataItem.Tooltip #
                                </ClientTemplate>
                            </TooltipsAppearance>
                        </telerik:ColumnSeries>
                    </Series>
                    <XAxis Name="Statuses"
                        DataLabelsField="Meaning"
                        MajorTickSize="1"
                        MinorTickSize="1"
                        Step="1" />
                    <YAxis Name="Counts"
                        MajorTickSize="5"
                        MinorTickSize="5"
                        Step="10" />
                </PlotArea>
                <Legend>
                    <Appearance Visible="false" />
                </Legend>
            </telerik:RadHtmlChart>
        </div>
     
    </asp:Content>

     

    The code behind is below:

    using System;
    using System.Collections.Generic;
    using System.Linq;
    using System.Web;
    using System.Web.UI;
    using System.Web.UI.WebControls;
    using WineDirect.DataModel;
     
    namespace home
    {
        public partial class test : System.Web.UI.Page
        {
            protected void Page_Load(object sender, EventArgs e)
            {
                if (!IsPostBack)
                {
                    // load the chart series
                    List<DataPoint> tmpChartData = new List<DataPoint>();
     
                    tmpChartData.Add(new DataPoint() { Tooltip = "Value1", Value = 25000.55, Meaning = "Meaning1" });
                    tmpChartData.Add(new DataPoint() { Tooltip = "Value2", Value = 35000.55, Meaning = "Meaning2" });
                    tmpChartData.Add(new DataPoint() { Tooltip = "Value3", Value = 45000.55, Meaning = "Meaning3" });
                    tmpChartData.Add(new DataPoint() { Tooltip = "Value4", Value = 55000.55, Meaning = "Meaning4" });
     
                    rhcSummary.DataSource = tmpChartData;
                    rhcSummary.DataBind();
                }
            }
        }
    }

    The BarChart1 appears but the rhcSummary chart is blanked out. The View Source is below:

    <!DOCTYPE html>
    <meta http-equiv="X-UA-Compatible" content="IE=edge" />
    <head><title>
        WineDirect Operations Portal
    </title><link href="/css/ForScreen.css" rel="stylesheet"/>
    <script src="/scripts/baseFunctions.js?timestamp=20141009224000"></script>
     
    <link href="/WebResource.axd?d=_IqL4-RT_QnfKP3sfJqXL7mqzKzmAn4bcIs_a61qHAI4qh7qLGhg9gLalNmKj3e3b0zg0H_U-I09fnjEsHd5n1Inpnv_uXo-tYtbmj0BjySmCVVmkru7NWZkqTUdpREnRE0-zw2&t=636022754403692582" type="text/css" rel="stylesheet" class="Telerik_stylesheet" /><link href="/WebResource.axd?d=AV4nhbOp1lJqlw7-mnr3adThScp7tcxhrtq7MMPJ0ksYZoTdZRA3wT3FcC5_uZTvM1etPLxcgn8dTYe4WnHUezgKt06Vp899kRuiq7fjNzc44HZGiQXSSutLcoMyortrwSUp6P0uAXwh1tkvQDLeuo_Iyw81&t=636022754403692582" type="text/css" rel="stylesheet" class="Telerik_stylesheet" /><link href="/WebResource.axd?d=PUW6PlYN_nKiocp5NiipTCXwyE3ZKoPkA-xqS6T5DqHX4O7wZfMoVu4DpPmvkdURxUNI4VT7dIomXKSYp5yv5kKPHdR7Hb5GYlexvw_3cIQtFreu8shbOY1BEVTFHKE_HKuBsQ2&t=636022754403692582" type="text/css" rel="stylesheet" class="Telerik_stylesheet" /><link href="/WebResource.axd?d=PpdKG-mqNZe0N5xQBGJoPSb6mFb6S49wYT_AV24tCyHCCJivYaLQ0m16rBvVecbfOuYn0SFaP-8-ZZpuqTNruDdhjknrzqONSDJ0MvZSWswzE2TDzFc6OhSd3W2tGUAl1QXKPchqtF2gULzOH23Gm4uk5o41&t=636022754401036228" type="text/css" rel="stylesheet" class="Telerik_stylesheet" /><link href="/WebResource.axd?d=6OVgKdyHeq4OD4W4R5NPisE2tCC6gnLD_EASyKpQ_Xlhdc1ST3F4rYXYuKff3NACvCjbvmje9On3vN6v9jqaEF3RCCfnAs06PWoMiNKJMLRNFJw08eWNr72o_GeZjm3STm3lFomx1VBqr-IN9kK1NyPx2F41&t=636022754403692582" type="text/css" rel="stylesheet" class="Telerik_stylesheet" /><link href="/WebResource.axd?d=u4QbawFQUrouAJuAlXhc6hc6RyxfqrsBw9bjEO4bpwL7X5CwAF1rVwBD3BeOnCaRQnFjvndAkwIBwQqobXDhUcFsNmCTHn0rL54ucM_m2srgrH-kNLdsufWlg_cljcJAANFrd7omHn91cx4OX-IdENN0rEteIZvXUwlvkZMzEbB4ZFg30&t=636022754403692582" type="text/css" rel="stylesheet" class="Telerik_stylesheet" /><link href="/WebResource.axd?d=qtVjTcWDlay-gWej3nYyvH07zAv9h2tr0qkNEybTv1JKWjTWsdQ8fM3Nq19t5FyZRiUJ1jYJOz0GdQOGGu4vuKRcmgtFChSDiXeAg6qACV0ca5WKmeYEdu1zQm3BXYLnxFIBO73RL7Gl3SOAorLFBDwWyEk1&t=636022754403692582" type="text/css" rel="stylesheet" class="Telerik_stylesheet" /></head>
    <body style="margin: 0px 0px 0px 0px;">
    <form name="aspnetForm" method="post" action="./test.aspx" id="aspnetForm">
    <div>
    <input type="hidden" name="ctl00_ajaxScriptManager_TSM" id="ctl00_ajaxScriptManager_TSM" value="" />
    <input type="hidden" name="__EVENTTARGET" id="__EVENTTARGET" value="" />
    <input type="hidden" name="__EVENTARGUMENT" id="__EVENTARGUMENT" value="" />
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                        <span id="ctl00_lblEnvironment" class="environment" style="display:inline-block;background-color:#21007F;font-size:Large;font-weight:bold;width:100%;">TESTING</span>
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    </html>

     

    What do I need to make the chart visible please?

    Thanks - Piyush

  9. piyush
    piyush avatar
    8 posts
    Member since:
    Jun 2016

    Posted 27 Jun in reply to piyush Link to this post

    Danail, I am trying out different attribute values of RenderAs. Setting it to Auto gives a JavaScript Syntax error in WebResource.axd file: var d=s.call(a,b). The screenshot is attached.
  10. Danail Vasilev
    Admin
    Danail Vasilev avatar
    1491 posts

    Posted 28 Jun Link to this post

    Hello Piyush,

    Thank you for sending us a runnable.

    Both charts are properly rendered on my side like that - http://screencast.com/t/yga2ySB92AUD As you can see from the picture, however, the data-bound chart labels of the y-axes are cluttered. This happens because the step of the y-axis is hardcoded to 10 while the proper one should be around 10000 because of the large values.

    In that case the chart will render too many labels for the y-axis which will lead to a decreased performance which may be the case on your side. I would suggest that you either set a larger step or remove it and leave it to the automatic detection:
    <YAxis Name="Counts"
        MajorTickSize="5"
        MinorTickSize="5"
         />
    The chart with the removed step is rendered like that - http://screencast.com/t/bCVGKwbaC

    A fully runnable page with the above approach and your example is attached as well.

    Regards,
    Danail Vasilev
    Telerik
    Do you need help with upgrading your ASP.NET AJAX, WPF or WinForms projects? Check the Telerik API Analyzer and share your thoughts.
  11. piyush
    piyush avatar
    8 posts
    Member since:
    Jun 2016

    Posted 28 Jun in reply to Danail Vasilev Link to this post

    Thank you for a quick reply. I am getting an error on our IIS 8.5 on Windows 2012 server. The screenshot is attached.
  12. Danail Vasilev
    Admin
    Danail Vasilev avatar
    1491 posts

    Posted 01 Jul Link to this post

    Hello Piyush,

    Do you reproduce the issue with the provided example? I would also suggest that you answer the other questions, so that we can have enough information to narrow down the issue.

    Regards,
    Danail Vasilev
    Telerik
    Do you need help with upgrading your ASP.NET AJAX, WPF or WinForms projects? Check the Telerik API Analyzer and share your thoughts.
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