Graphite not running

4 posts, 0 answers
  1. sudhakar_patil
    sudhakar_patil avatar
    4 posts
    Member since:
    Jun 2013

    Posted 21 Jun 2013 Link to this post

    Hi,

    I downloaded Graphile (setup.exe). When I run it it says "Verifying application requirements. This may take few minutes"  and vanishes. A short cut in my start menu has been created. I can see that Icenium.Graphite.exe is running in Processes, but nothing shows up. I am running it on Windows XP. Please help.

    Regards,
    Sudhakar.
  2. Nikolay
    Admin
    Nikolay avatar
    28 posts

    Posted 24 Jun 2013 Link to this post

    Hello Sudhakar,

    Do you have Service pack 3 installed on your windows XP machine?

    We are supporting only XP with SP3 installed.

    Regards,
    Nikolay
    Telerik

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  3. sudhakar_patil
    sudhakar_patil avatar
    4 posts
    Member since:
    Jun 2013

    Posted 09 Jul 2013 Link to this post

    Hi,

    Yes, I have Service Pack 3. 

    Regards,
    Sudhakar.
  4. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 10 Jul 2013 Link to this post

    Hi Sudhakar,

    Open the Windows Start menu -> select Run -> type winver and attach a screenshot of what that screen shows. We would also need the Windows event logs for any errors that might have been logged upon Graphite installation. If you have any firewalls or antivirus programs running, please disable them temporary to see if the installation would go through.

    Regards,
    Steve
    Telerik

    Looking for tips & tricks directly from the Icenium team? Check out our blog!
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