Graphite Not Prompting for Login on First Run

11 posts, 0 answers
  1. Ethan
    Ethan avatar
    6 posts
    Member since:
    Sep 2012

    Posted 18 Jul 2013 Link to this post

    I am running 64-bit Windows 7 Professional, and downloaded Graphite to try it out. When I run Graphite, it displays the screen from the attached screenshot with no login prompt or any way to start a new project. I am behind a corporate firewall that uses a proxy server for all internet connectivity, so I suspect this is the source of the problem. Is there any way to set proxy settings in graphite?
  2. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 19 Jul 2013 Link to this post

    Hi Ethan,

    Graphite is a ClickOnce application and proxy authentication is not supported. There are several nasty workarounds like this one should you decide to go this way. The easier solution would be to use our browser based client Mist or if you want to use Graphite, contact your admins and ask that all requests to *.icenium.com go through.

    Regards,
    Steve
    Telerik

    Do you enjoy Icenium? Vote for it as your favorite new product here (use short code H048S).
    Looking for tips & tricks directly from the Icenium team? Check out our blog!
    Share feedback and vote for features on our Feedback Portal.
  3. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 19 Jul 2013 Link to this post

    Hi Ethan,

    We did not find a screenshot in your post and we would need more info in order to diagnose the exact problem. First please try the following procedure:
    1. Delete all contents in the  %localappdata%\Telerik\BlackDragon\Cache folder.
    2. Re-install/re-run Graphite.

    Just to be thorough, please disable your firewall and antivirus before you start Graphite

    If the problem persists, please send us the following logs:
    • attach files from %LOCALAPPDATA%\Telerik\BlackDragon\Logs folder
    • logs from FiddlerCap (with the Decrypt HTTPS Traffic option enabled). Start it before launching Graphite and save the HTTP requests Graphite performs to disk. Save the sessions and attach it to a public file server so we can review it.

    Regards,
    Steve
    Telerik

    Do you enjoy Icenium? Vote for it as your favorite new product here (use short code H048S).
    Looking for tips & tricks directly from the Icenium team? Check out our blog!
    Share feedback and vote for features on our Feedback Portal.
  4. Quent
    Quent avatar
    5 posts
    Member since:
    Nov 2011

    Posted 09 Aug 2013 Link to this post

    Hello, I am having this exact same problem - our security team can see the firewall blocking Graphite because it is not using our proxy server.

    I notice that starting in Graphite 1.3 it now supports proxy servers: http://docs.icenium.com/release-notes/v1-3#http-proxy-support

    But I don't see any place to configure the proxy server.  I just see a mostly blank application frame - only the buttons that link to the documentation, forums, etc. are available.  No settings, no right-click, nothing else.
  5. YongKoo Kang
    YongKoo Kang avatar
    101 posts
    Member since:
    Jan 2010

    Posted 11 Aug 2013 Link to this post

    Delete in %localappdata%\Telerik\BlackDragon\Cache folder works for me.

    Kang
  6. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 12 Aug 2013 Link to this post

    Hello Quent,

    If you're still having problems, please provide us with the Graphite and Fiddler logs as requested in older reply, so we can investigate.

    Regards,
    Steve
    Telerik

    Do you enjoy Icenium? Vote for it as your favorite new product here (use short code H048S).
    Looking for tips & tricks directly from the Icenium team? Check out our blog!
    Share feedback and vote for features on our Feedback Portal.
  7. Quent
    Quent avatar
    5 posts
    Member since:
    Nov 2011

    Posted 16 Aug 2013 Link to this post

    Sorry for delayed reply - I've been trying to get permission to run FiddlerCap here (something about the license agreement) and to date have not gotten that permission. So ... here's what I know.  This information spur any ideas about why Graphite is not using my proxy server?

    * Graphite is attempting to connect directly to the Telerik server, bypassing our proxy server.  We see this in our firewall logs.

    * I have a %localappdata%\Telerik\BlackDragon folder, and in there I have a Logs folder, but not a Cache folder.

    * Within the Logs folder I have a .log file that corresponds with what appears to be each attempt I made to run Graphite.

    * There is a single line in the log file:
    [2013-08-09 14-33-24-62] Log (Info,None): Version 2013.2.807.1. Deployment location https://app.icenium.com.

    * If i try to hit https://app.icenium.com from my browser, it successfully brings up Mist.

    Thanks again!
  8. Quent
    Quent avatar
    5 posts
    Member since:
    Nov 2011

    Posted 16 Aug 2013 Link to this post

    Figured it out!  It's a arguably a bug in Icenium, but there is a workaround.

    The issue is that Windows desktops in our enterprise use an automatic configuration script that points to a .pac file.  Apparently Icenium is proxy aware but for some reason couldn't process our .pac file.  Turning off the automatic configuration script and manually entering proxy server information solved the problem. (This is done in IE under Tools > Internet Options > Connections > LAN Settings)

    The irony here is that running FiddlerCap actually masked the problem.  When this tool is run Icenium of course talks to FiddlerCap which then talks to the network.  But FiddlerCap doesn't have an issue with the .pac file - so Icenium ran fine when FiddlerCap was running.

    Anyway, I'd like to officially report a minor bug that Icenium Graphite has an issue reading .pac files.  Otherwise I'm up and running.
  9. Deyan Varchev
    Admin
    Deyan Varchev avatar
    150 posts

    Posted 21 Aug 2013 Link to this post

    Hi,

     Thanks for reporting this problem. We were unaware of this limitation. I've logged this bug for fixing and we'll try to fix it in one of our next release.

     Thanks for the collaboration and sorry for the inconvenience we've caused you.

    Regards,
    Deyan Varchev
    Telerik

    Do you enjoy Icenium? Vote for it as your favorite new product here (use short code H048S).
    Looking for tips & tricks directly from the Icenium team? Check out our blog!
    Share feedback and vote for features on our Feedback Portal.
  10. Bob
    Bob avatar
    9 posts
    Member since:
    Feb 2013

    Posted 04 Sep 2013 Link to this post

    I was experiencing this same problem and Quent's solution worked for me also.
  11. Deyan Varchev
    Admin
    Deyan Varchev avatar
    150 posts

    Posted 25 Oct 2013 Link to this post

    Hi,

     We are actively looking for a solution of this problem. Can you guys share with us a bit more details. The thing we are interested is how was your proxy configuration file path?
    Was it configured like http://host/proxy.pac? Or it was some other path format like file://path/to/proxy.pac?

    This will greatly help us fix this nasty problem.

    Regards,
    Deyan Varchev
    Telerik
    You've missed the Icenium Visual Studio Integration keynote? It has been recorded and posted here.
    Looking for tips & tricks directly from the Icenium team? Check out our blog!
    Share feedback and vote for features on our Feedback Portal.
Back to Top