Graphite doesn't launch

7 posts, 0 answers
  1. Tony Vainikos
    Tony Vainikos avatar
    58 posts
    Member since:
    Jan 2009

    Posted 30 Oct 2012 Link to this post

    I've tried twice to install the Icenium Graphite on my PC. Each time it appears to successfully install, and is added to my programs menu, but when I try to launch it, it just shows the checking requirements dialog box and then goes away. No message or anything. I have checked my minimum requirements and I meet each one. See below. Please help, anyone else experience this?

    Microsoft Windows XP Profession Version 2002 - SP3
    Intel(R) Core(TM)2 CPU
    6600 @ 2.40GHz
    2.39 GHz, 2.74 GB of RAM
    44.9 GB of free space

  2. Neven Dinev
    Admin
    Neven Dinev avatar
    16 posts

    Posted 30 Oct 2012 Link to this post

    Hi,

    Do you have any proxy between you and internet?

    Can you try to install Fiddler(this is debug proxy). Run it upfront and then start Icenium Graphite. Fiddler will report the communication issued by Graphite. Then just do File/Save/All session from Fiddler and send us the log.

    Regards,
    Neven
  3. Tony Vainikos
    Tony Vainikos avatar
    58 posts
    Member since:
    Jan 2009

    Posted 30 Oct 2012 Link to this post

    I won't let me attach it....to this reply. Is there an email address I can send it to?
  4. Neven Dinev
    Admin
    Neven Dinev avatar
    16 posts

    Posted 30 Oct 2012 Link to this post

    Hello,

    Please send to files to support [at] icenium.com 

    Meanwhile few more questions.

    1. Are you using physical or virtual machine?
    2. After starting can you look in task manager if Icenium process exists?
    3. What is the color dept of your windows XP machine 16,24 or 32 bits?

    Greetings,
    Neven

  5. Tony Vainikos
    Tony Vainikos avatar
    58 posts
    Member since:
    Jan 2009

    Posted 30 Oct 2012 Link to this post

    Ok just sent via email.

    I'm using a physical machine.
    In Task Manager > Processes ... I see Icenium.Graphite.exe (62,024K)
    and.... I am running 16 bit color (could that possibly be it???)

  6. Tony Vainikos
    Tony Vainikos avatar
    58 posts
    Member since:
    Jan 2009

    Posted 30 Oct 2012 Link to this post

    Yea!!! the 16 bit configuration was the problem. I changed it to 32 bit and here we go! Thanks. I think I'm really going to like your product. I'll definitely provide feedback.
  7. Neven Dinev
    Admin
    Neven Dinev avatar
    16 posts

    Posted 31 Oct 2012 Link to this post

    Hi,

    Yes this is a known issue. I am glad you are unblocked to play with Icenium

    All the best,
    Neven
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