The general answer is "yes", there is a difference. If you submit a support ticket, it does get a higher priority in our queue. But that's only in principle:) We try to provide all customers in all channels with very fast responses and it's only in cases of overload when we start taking into consideration factors as support ticket VS forum post, trial customer VS regular customer, etc. In 90% of the cases we are capable of a 1-day turnaround.
the Telerik team
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