Error when activating (after using UriChanger)

[Ed]

Hello,

We installed TeamPulse, ran through the trial activation, and everything worked fine up until we used UriChanger to change the URL, Port, and HTTPS requirement. Once the config files were updated, we accessed the new URL and got the following error message:

An error occurred while processing your request

The log file shows:

2013-11-06 12:37:06,051 [52] ERROR TeamPulse.Client.Host.Global - TeamPulse.Client.Host.Global - Unhandled Exception.  System.Security.Cryptography.CryptographicException: Bad Data.

   at System.Security.Cryptography.CryptographicException.ThrowCryptographicException(Int32 hr)

   at System.Security.Cryptography.Utils._DecryptData(SafeKeyHandle hKey, Byte[] data, Int32 ib, Int32 cb, Byte[]& outputBuffer, Int32 outputOffset, PaddingMode PaddingMode, Boolean fDone)

   at System.Security.Cryptography.CryptoAPITransform.TransformFinalBlock(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount)

   at System.Security.Cryptography.CryptoStream.FlushFinalBlock()

   at Telerik.Licensing.Utilities.Encryption.(String )

   at Telerik.Licensing.Utilities.Encryption.Decrypt(String data)

   at TeamPulse.Server.Licensing.Authorization.GetMachineID()

   at TeamPulse.Client.Host.Areas.Admin.ViewModels.ActivationViewModel.get_MachineID()

   at ASP._Page_Areas_Admin_Views_Activation_Index_cshtml.Execute() in c:\Program Files (x86)\Telerik\TeamPulse\wwwroot\Areas\Admin\Views\Activation\Index.cshtml:line 200

   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy()

   at System.Web.Mvc.WebViewPage.ExecutePageHierarchy()

   at System.Web.WebPages.StartPage.RunPage()

   at System.Web.WebPages.StartPage.ExecutePageHierarchy()

   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage)

   at System.Web.Mvc.RazorView.RenderView(ViewContext viewContext, TextWriter writer, Object instance)

   at System.Web.Mvc.BuildManagerCompiledView.Render(ViewContext viewContext, TextWriter writer)

   at System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context)

   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResult(ControllerContext controllerContext, ActionResult actionResult)

   at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClass1a.<InvokeActionResultWithFilters>b__17()

   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation)

   at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClass1a.<>c__DisplayClass1c.<InvokeActionResultWithFilters>b__19()

   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultWithFilters(ControllerContext controllerContext, IList`1 filters, ActionResult actionResult)

   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass25.<>c__DisplayClass2a.<BeginInvokeAction>b__20()

   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass25.<BeginInvokeAction>b__22(IAsyncResult asyncResult)

 

2013-11-06 12:37:06,196 [55] WARN  TeamPulse.Client.Host.Global - TeamPulse.Client.Host.Global - Page not found.  System.Web.HttpException (0x80004005): The controller for path '/Content/teampulse.css' could not be found or it does not implement IController.

   at TeamPulse.Client.Host.UnityControllerFactory.CreateController(RequestContext requestContext, String controllerName)

   at System.Web.Mvc.MvcHandler.ProcessRequestInit(HttpContextBase httpContext, IController& controller, IControllerFactory& factory)

   at System.Web.Mvc.MvcHandler.BeginProcessRequest(HttpContextBase httpContext, AsyncCallback callback, Object state)

   at System.Web.Mvc.MvcHandler.BeginProcessRequest(HttpContext httpContext, AsyncCallback callback, Object state)

   at System.Web.Mvc.MvcHandler.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData)

   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

 

Any ideas?

Thanks,

Ed

[Diana]

Hello,

 in the web.config we have a machine id value which is encrypted according machine configuration. It seems that the machine id value could not be decrypted right now. The UriChanger doesn't change this setting but anyway you could check the files before and after the tool changes wherer they have same value:
Open the files:
C:\Program Files (x86)\Telerik\TeamPulse\wwwroot\Web.config
and
 C:\Program Files (x86)\Telerik\TeamPulse\wwwroot\Web.config-OriginalCopy.back
Compare the values for:
<add key="MachineID" value="{machineidvalue}" />

If they are different copy the value from the .bak and update the web.config.

I hope that will help.
If you have any other questions do not hesitate to contact us again.

Regards,
Diana
Telerik