Error message on installing ORM

6 posts, 0 answers
  1. Peter Costantino
    Peter Costantino avatar
    7 posts
    Member since:
    Sep 2009

    Posted 26 Jan 2012 Link to this post

    During installation of the ORM trial product I get this error message.  Anyone know why?



  2. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 26 Jan 2012 Link to this post

    Hello Peter,

    Your screenshot shows that you're installing Telerik Reporting and not the ORM product. Do you want to install both or you have wrongly selected Telerik Reporting? If you do want to install Telerik Reporting as well, the error you've received is caused by insufficient privileges to work with the databases in SQL Server. As noted in the System requirements, creating the AdventureWorks database used by the Reporting Examples requires SQLExpress/SQL Server 2005 or above to be installed on local machine. You can download the Microsoft SQL Server Management Studio (if you don't have it) and try to connect to the local instance of the SQL Server and check whether you have the requested permissions for the master database.

    Please verify:

    1. That the SQL Server is running
    2. Your windows account have correct privileges to login to the SQL Server
    3. Check the SQL Server role of the account - should be with distinct rights to create/modify databases
    4. That your account is db_owner of the AdwentureWorks database

    If you have verified the above and the problem persists, please use the following line in cmd prompt to install the product in order to provide more details in the log file and attach it here:

    msiexec /i path_to\Telerik_Reporting_Q3_2011_DEV.msi -l*xv install.log

    All the best,
    Steve
    the Telerik team

    SP1 for Q3’11 of Telerik OpenAccess ORM is available for download

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  4. Peter Costantino
    Peter Costantino avatar
    7 posts
    Member since:
    Sep 2009

    Posted 27 Jan 2012 Link to this post

    Steve

    Still unable to install the Report components.  I ran the Telerik_OpenAccess_ORM_Trial_Installer_Q3_2011_SP1.msi -l*xv install.log line in the command prompt window.  Before I attempted to install, I detached the AdventureWorks database that was already in my (local) SQL Server, as it appears your install, installs a fresh copy?

    Since I couldn't attach install.log to this message, here is the text of the install.log:

    === Verbose logging started: 1/27/2012  14:23:24  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Windows\system32\msiexec.exe ===
    MSI (c) (EC:00) [14:23:24:827]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg


    MSI (c) (EC:00) [14:23:24:827]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg


    MSI (c) (EC:1C) [14:23:24:857]: Resetting cached policy values
    MSI (c) (EC:1C) [14:23:24:857]: Machine policy value 'Debug' is 0
    MSI (c) (EC:1C) [14:23:24:857]: ******* RunEngine:
               ******* Product: path_to\Telerik_Reporting_Q3_2011_DEV.msi
               ******* Action: 
               ******* CommandLine: **********
    MSI (c) (EC:1C) [14:23:24:859]: Note: 1: 2203 2: path_to\Telerik_Reporting_Q3_2011_DEV.msi 3: -2147287037 
    MSI (c) (EC:1C) [14:23:24:860]: MainEngineThread is returning 3
    === Verbose logging stopped: 1/27/2012  14:23:24 ===



    Thanks for your help.

    Peter
  5. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 30 Jan 2012 Link to this post

    Hi Peter,

    First you keep talking about OpenAccess_ORM, while at the same time you talk about Telerik Reporting. Note that both products are completely different and serve different purpose. There is no prerequisite to have one installed in order to use the other one.
    Second, yes we install AdventureWorks for the examples (see previous post), but they are not mandatory and you can deselect them.
    Third, you have pasted the "sample" command line literally. Note that in

    msiexec /i path_to\Telerik_Reporting_Q3_2011_DEV.msi -l*xv install.log

    the path_to *part* is the actual path to where the Telerik Reporting msi is located. In short you should provide valid path to the product installer.

    Greetings,
    Steve
    the Telerik team

    Q3’11 of Telerik Reporting is available for download. Register for the What's New in Data Tools webinar to see what's new and get a chance to WIN A FREE LICENSE!

  6. Peter Costantino
    Peter Costantino avatar
    7 posts
    Member since:
    Sep 2009

    Posted 30 Jan 2012 Link to this post

    Hi Steve

    My original intent was to try your ORM product only.  I wasn’t interested in Telerik Reporting.  So, when this error appeared I was a bit puzzled that it needed access to my SQL Server.  When I retried the install, it appeared that it was attempting to install AdventureWorks which I already had.  Regardless of the fact that I may have used the wrong path when attempting to install (for the 3rd time) your msi from the command line, the regular install keeps reporting an error.  I have never restricted access to AdventureWorks since the server is mine and it’s on my laptop (which by the way has ample room).  Somewhere, there’s a failure and I have no idea what’s causing it.  Unfortunately, this is not a good omen for trying out your product.

    Peter

  7. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 02 Feb 2012 Link to this post

    Hello Peter,

    Thanks for the clarification, however note that if you log-in with a regular user, but have installed SQL Server with elevated privileges or directly from Administrator account, then by default your user account is not db_owner of your database server. Our installed does not install AdventureWorks if it already exists, so we're at loss what might have happened. That is why we need the install.log we required in our previous post - to get more info what is causing the problem.

    Kind regards,
    Steve
    the Telerik team

    Q3’11 of Telerik Reporting is available for download. Register for the What's New in Data Tools webinar to see what's new and get a chance to WIN A FREE LICENSE!

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