Directory Services reported the following error: Your Apple ID or password was entered incorrectly. (-20101)

13 posts, 0 answers
  1. Anatoly
    Anatoly avatar
    8 posts
    Member since:
    Mar 2012

    Posted 10 Apr 2013 Link to this post

    Hello

    I've got this error when I try to Upload my app to AppStore (after successful login to ITunes Connect in Icenium). How can I fix it?
    Here is a screenshot: http://screencast.com/t/7zpkw1DH
  2. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 11 Apr 2013 Link to this post

    Hello Anatoly,

    The error you've received means that your username and/or password have changed or any of them are incorrect. Our suggestion is to try again and if you keep getting the error, to use the "Forgot user or password" to reset your password and try to publish again with the new password.

    Regards,
    Steve
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
    Want some Kendo UI online training - head over to Kendo UI Dojo.
  3. Anatoly
    Anatoly avatar
    8 posts
    Member since:
    Mar 2012

    Posted 11 Apr 2013 Link to this post

    Hi Steve

    Thank you for your reply.
    But the problem is that they are correct and the error occurs on the second step during upload. You can see it on the screenshot from my first post (there are correct Apple Id and Application status -- they are not available if the login/password are incorrect).
  4. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 11 Apr 2013 Link to this post

    Hi Anatoly,

    The weird thing is that iTunes accepted your password once and in the Upload step, we use the password you entered in Build Results.

    Please try closing Graphite (make sure there is no Icenium.Graphite.exe process), start it back up and go through the publish wizard again.

    If the above does not help, change your password ignoring the fact it is correct and start the Publish process again.

    Kind regards,
    Steve
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
    Want some Kendo UI online training - head over to Kendo UI Dojo.
  5. Boots
    Boots avatar
    81 posts
    Member since:
    Dec 2008

    Posted 24 Apr 2013 Link to this post

    Good afternoon,

     I'm curious if you ever got around this? I'm receiving the exact same error. I've already tried closing Graphite and resetting my apple password. Any other suggestions?

    Thanks Much, 
    ~Boots
  6. Anatoly
    Anatoly avatar
    8 posts
    Member since:
    Mar 2012

    Posted 25 Apr 2013 Link to this post

     I'm curious if you ever got around this?

    No, I had to use Apple's utility to publish packed app
  7. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 25 Apr 2013 Link to this post

    Hi guys,

    We have not been able to reproduce this problem in our local tests. Have you tried using Mist IDE to publish the app or logging with different Apple ID (if feasible for you) just to see whether you're still getting this problem?

    All the best,
    Steve
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
    Want some Kendo UI online training - head over to Kendo UI Dojo.
  8. Anatoly
    Anatoly avatar
    8 posts
    Member since:
    Mar 2012

    Posted 25 Apr 2013 Link to this post

    Yes, I've got the same error in Mist. 
    Unfortunately I can't do tests at the moment
  9. Boots
    Boots avatar
    81 posts
    Member since:
    Dec 2008

    Posted 25 Apr 2013 Link to this post

    I'm also getting the same results with Mist. I only have one Apple ID at the moment.

    Thanks Again,
    ~Boots
  10. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 25 Apr 2013 Link to this post

    Hi guys,

    Do you have by any chance a non-ASCII character in your password? If so, please try to change your password to be with only ASCII characters and see if the problem persists. You would have to restart Graphite after you change the password.

    Kind regards,
    Steve
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
    Want some Kendo UI online training - head over to Kendo UI Dojo.
  11. Boots
    Boots avatar
    81 posts
    Member since:
    Dec 2008

    Posted 25 Apr 2013 Link to this post

    Hey Steve,

    I do not have a non-ASCII character in my password. my password consists of a-z, A-Z, 0-9, and the exclamation point (!).

    Thanks Again,
    ~Boots
  12. Steve
    Admin
    Steve avatar
    10941 posts

    Posted 25 Apr 2013 Link to this post

    Hello Boots,

    The exclamation mark would cause the upload to fail with that error as well. We're already aware of this limitation and we would address it for subsequent version of the product. For the time being, please change your password to only use characters from  a-z, A-Z, 0-9.

    Please excuse us for the inconvenience.

    Kind regards,
    Steve
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
    Want some Kendo UI online training - head over to Kendo UI Dojo.
  13. Boots
    Boots avatar
    81 posts
    Member since:
    Dec 2008

    Posted 25 Apr 2013 Link to this post

    Hey Steve,

    That was the issue for me.

    Thank you very much for all your help gentlemen.

    Thanks Again,
    ~Boots
Back to Top