We are really sorry for the caused inconvenience! We are working on optimizing PITS. The Feature Requests in PITS are actually requests, which our support people can then submit in PITS so that they can be voted, commented and therefore raise their priority. About submitting a support ticket, when navigate to Your Account here: http://www.telerik.com/account.aspx
, there is a section, called Quick Links which contains Get support link. "Get support"(http://www.telerik.com/account/support-tickets.aspx
) page contains shortcuts to our forums and submitting support ticket ("Contact Support Team" link). Other, easier according to us, way to submit support ticket is to navigating to "Your Account" > "Download and Manage you Products" link and then "Submit Support Ticket" link to the product you want to submit ticket for. We will think about easier way for our customers to submit tickets, thank you for the suggestion!
All the best,
the Telerik team
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