Cursor jumps to top of the RadEditor on Mousemove

13 posts, 0 answers
  1. Rahul Khinvasara
    Rahul Khinvasara avatar
    303 posts
    Member since:
    Aug 2007

    Posted 18 Jan 2010 Link to this post

    Hello,
    We are using IE(version 8).We are facing a problem of cursor moving to the top of editor when we move the mouse outside of the editor.Is there any property of radEditor that can resolve the problem?

    The steps when we face the problem
    1) Entered the contents in the Editor till the scrollbar appears.
    2) Then moved the mouse out of Editor.so cursor jumps to top of the screen as if the editor is refreshed.

    Please provide the solution to the problem.

    Regards,
    Rahul.
  2. Dobromir
    Admin
    Dobromir avatar
    1633 posts

    Posted 20 Jan 2010 Link to this post

    Hi Rahul,

    We tried to reproduce the problem but once again to no avail. Since you are currently the only one reporting such behavior  we still believe that the issue is caused by some specific browser settings and/or installed plug-ins.
    Could you please try this on a different computer with different browser settings and no additional installations? Please let us know what the results are.


    Sincerely yours, Dobromir
    the Telerik team

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  4. Michael Cumming
    Michael Cumming avatar
    5 posts
    Member since:
    Dec 2009

    Posted 27 Jan 2010 Link to this post

    I am having the same issue it also jumps to the top if you right mouse on say a table and then try and click on properties.

    I have recently upgraded to this version and have a bit of custom code which may be causing it. It is also in a usercontrol which when I put it onto a nomal page it seemed to help a bit with the right mouse but still had an issue when going out of the editor with mouse and back onto it.

    Firefox works fine. IE8 doesn't not sure about IE7

    I need to get this fixed fairly urgantly. If you can help that would be much appreciated.
  5. Michael Cumming
    Michael Cumming avatar
    5 posts
    Member since:
    Dec 2009

    Posted 27 Jan 2010 Link to this post

    I don't think it is browser related as I have tried your demos on the Telerik website and they work fine. I have also removed all custom code and settings and it is still doing it. I am pretty much down to a normal aspx page with the editor that has a master page.
  6. Michael Cumming
    Michael Cumming avatar
    5 posts
    Member since:
    Dec 2009

    Posted 27 Jan 2010 Link to this post

    I am getting closer I started a new website project with only the editor and it still does it. After stripping the code to nothing it turns out if I remove the doctype tag it works normally. I tried copying the doctype from you demos as they worked but that stuffed it up. Really not sure what is going on here is the page there is nothing in the code behind. It works only if I remove the doctype.

    <%@ Page Language="C#" AutoEventWireup="true"  CodeFile="Default.aspx.cs" Inherits="_Default" %> 
     
    <%@ Register Assembly="Telerik.Web.UI" Namespace="Telerik.Web.UI" TagPrefix="telerik" %> 
     
    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.1//EN" "http://www.w3.org/TR/xhtml11/DTD/xhtml11.dtd"> 
     
    <html xmlns="http://www.w3.org/1999/xhtml" > 
    <head runat="server">  
        <title>Untitled Page</title> 
    </head> 
    <body> 
        <form id="form1" runat="server">  
        <div> 
                <telerik:RadScriptManager ID="RadScriptManager1" runat="server"  > 
            </telerik:RadScriptManager> 
             <telerik:RadStyleSheetManager ID="RadStyleSheetManager1" runat="server"  > 
            </telerik:RadStyleSheetManager> 
     
            <telerik:RadEditor ID="RadEditor1" runat="server" Skin="Forest">  
                <Content> 
    </Content> 
            </telerik:RadEditor> 
          
        </div> 
        </form> 
    </body> 
    </html> 

    Any Ideas????
  7. Enrico
    Enrico avatar
    1 posts
    Member since:
    Mar 2008

    Posted 28 Jan 2010 Link to this post

    We have the same issue here too. The problem only occurs when the base operating system on the client is Windows XP with IE 8 installed. We are using the <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7" /> meta tag to get other RAD Controls working and rendering properly.

    Other combinations of browsers and operating systems work fine. But the combination of Windows XP (SP2) and IE8 causes the error described above.

    I hope anyone finds a solution for this problem. :/
  8. Rahul Khinvasara
    Rahul Khinvasara avatar
    303 posts
    Member since:
    Aug 2007

    Posted 01 Feb 2010 Link to this post

    Hello,
    Thanks for reply.As you stated,When we remove the <DocType> tag from Master page of the application,the problem of moving the cursor to top of the screen of editor  is resolved,However,The page style is getting disturbed.The font size of all pages is getting disturbed.

    Please provide the solution for the same.Is there any property to set?

    Regards
    Rahul.
  9. Michael Cumming
    Michael Cumming avatar
    5 posts
    Member since:
    Dec 2009

    Posted 02 Feb 2010 Link to this post

    All of a sudden mine is working even with the DOCTYPE not sure what has happened it may have been IE caching a previous version as we did at one stage have the <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7" /> tag in the page as well. I can reproduce the error with IE8, Windows XP professional, and that meta tag.
  10. Rahul Khinvasara
    Rahul Khinvasara avatar
    303 posts
    Member since:
    Aug 2007

    Posted 03 Feb 2010 Link to this post

    Hi,

       Thanks for the reply.
       But my problem is still not solved.If i use the meta tag <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7" /> in 
       the master page , the alignments get disturbed.
       Is there any alternative solution for the same?

    Thanks.
  11. Philip Jones
    Philip Jones avatar
    7 posts
    Member since:
    Dec 2005

    Posted 05 Feb 2010 Link to this post

    Hi, we're also getting the problem across lots of sites.  I am able to replicate this using IE7 however (sites do not have the IE7 compatability metacode at all).  The cursor jump is happening for us whenever you move the mouse outside of the main content text area.  We are getting lots of client complaints about this so it is an urgent issue for us.  We are using version 7.3.4.0 of the RadEditor.Net2.dll file.
  12. mohd
    mohd avatar
    2 posts
    Member since:
    May 2013

    Posted 08 Apr Link to this post

    Hi,

    I also faced same issue...

    select some content in the editor and try changing font family or font-size. Notice the highlighted text is unselected, no changes applied on selected content and also cursor jumps to begining of the editor.
    There is also a ‘Thread -0001’ font-family is listed in the drop-down which is not required.

    Configuration - Window-7, Browser IE-11

    Please help.

     

  13. mohd
    mohd avatar
    2 posts
    Member since:
    May 2013

    Posted 08 Apr in reply to mohd Link to this post

    Telerik version  - 2010.3.1215.35
  14. Ianko
    Admin
    Ianko avatar
    1535 posts

    Posted 13 Apr Link to this post

    Hello,

    The used suite version has been released 3 years before IE11 to exists. Therefore, there is no technical way for this version to support browser released in future.

    To support latest browsers, you should always upgrade to the most recent versions of Telerik UI for ASP.NET AJAX suite. 

    Regards,
    Ianko
    Telerik
    Do you need help with upgrading your ASP.NET AJAX, WPF or WinForms projects? Check the Telerik API Analyzer and share your thoughts.
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