Control Panel Case sensitive Logon

3 posts, 0 answers
  1. Rob
    Rob avatar
    57 posts
    Member since:
    Jan 2012

    Posted 30 Jun 2015 Link to this post


    Just found something a bit frustrating when logging into the Control Panel,

     The email address is case sensitive  when you logon, but not case sensitive when you request to reset your password.

     I was going around in a circle.. can't logon .. reset password.. but still cant logon ..(and repeat)

     Just a small thing which would make the experience a bit nicer






  2. Steliyan
    Steliyan avatar
    43 posts

    Posted 30 Jun 2015 Link to this post

    Hi Rob,

    Thank you for contacting us.

    The email address is not case sensitive when logging in or resetting the password. Most likely you typed your password wrong when trying to login. 

    Are you still experiencing issues with your login?

    Looking forward to your response.

    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
  3. Rob
    Rob avatar
    57 posts
    Member since:
    Jan 2012

    Posted 30 Jun 2015 in reply to Steliyan Link to this post

    Ahh well it's fine now. ( Dammit)

    The first thing it did was update my control panel.. I should have retested with the new version.


    As for Logging in.. yes I did logon OK.. the ONLY thing I changed was the first letter of my Email to Upper case and the logon worked.. ( Password was still filled in from the previous fail so I know it was not the password that was wrong)

    You can delete the thread now 


Back to Top