Client Time vs. Received Time

4 posts, 0 answers
  1. Kevin
    Kevin avatar
    27 posts
    Member since:
    Aug 2012

    Posted 21 Oct 2013 Link to this post

    I'm looking at the Exception History for an Exception and I'm noticing that the Client Time is consistently AFTER the received time.  Shouldn't that be the other way around?  Please see attached.

    Thank you
  2. Soren
    Admin
    Soren avatar
    44 posts

    Posted 22 Oct 2013 Link to this post

    Hi Kevin,

    The client time is the time that is read of the clock on your machine while the Received time represents the time that the session (which the exception is contained within) has started. I can see how this is less than intuitive and I'll put in a request to clear this up with better naming or similar.

    Thanks for reporting this, keep the feedback coming
     
    Regards,
    Soren
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  3. Kevin
    Kevin avatar
    27 posts
    Member since:
    Aug 2012

    Posted 13 Nov 2013 Link to this post

    Given the following:
    Received time - 17:27:31 Nov 12, 2013
    Client time - 11:26:33 Nov 12, 2013

    1. You said Client time is the time on MY machine when another user got the exception?  I.e. It is always Central US time?
    2. What time zone is Received in?   
  4. Soren
    Admin
    Soren avatar
    44 posts

    Posted 14 Nov 2013 Link to this post

    Hi Kevin,

    I posted a previous reply, but I have deleted that since that was actually incorrect. Let me try again:

    1. The client time (as shown in e.g. the Exception view) is the local time (wall clock time) taken from the machine on which the exception occurred. This client time is not adjusted according to neither the time on our servers or to the time on your machine when you are viewing it.

    2. The Received time indicates when we received this exception on our servers and this time is represented in UTC time so this is not adjusted according to your specific time zone.

    So from the given example, I'm guessing that you are around 6 hours behind UTC.

    Hope this helps (and sorry for the incorrect initial post)
     
    Regards,
    Soren
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