Cannot uninstall Telerik ORM

4 posts, 1 answers
  1. Max
    Max avatar
    4 posts
    Member since:
    Jun 2013

    Posted 24 Mar 2015 Link to this post

    Hi,

    I am getting an issue where I cannot upgrade or uninstall my currently installed version of Telerik OpenAccess. It appears that this issue is occurring because I am missing an assembly 'Telerik_Data_Access_Free_Edition_2014_3_1027.msi ' but I do not have a copy of this available.

    Any help would be appreciated.

    The complete error log is as follows
    -----------------------------------------------------------------

    === Verbose logging started: 25/03/2015  2:38:23  Build type: SHIP UNICODE 5.00.9600.00  Calling process: C:\Program Files (x86)\Telerik\Control Panel\TelerikControlPanel.exe ===
    MSI (c) (DC:10) [02:38:23:801]: Resetting cached policy values
    MSI (c) (DC:10) [02:38:23:801]: Machine policy value 'Debug' is 0
    MSI (c) (DC:10) [02:38:23:801]: ******* RunEngine:
               ******* Product: {b8ed16ca-1030-4046-af46-d0db4d8cbc58}
               ******* Action: 
               ******* CommandLine: **********
    MSI (c) (DC:10) [02:38:23:801]: Client-side and UI is none or basic: Running entire install on the server.
    MSI (c) (DC:10) [02:38:23:801]: Grabbed execution mutex.
    MSI (c) (DC:10) [02:38:23:802]: Cloaking enabled.
    MSI (c) (DC:10) [02:38:23:802]: Attempting to enable all disabled privileges before calling Install on Server
    MSI (c) (DC:10) [02:38:23:804]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (CC:D4) [02:38:23:806]: Running installation inside multi-package transaction {b8ed16ca-1030-4046-af46-d0db4d8cbc58}
    MSI (s) (CC:D4) [02:38:23:806]: Grabbed execution mutex.
    MSI (s) (CC:F4) [02:38:23:807]: Resetting cached policy values
    MSI (s) (CC:F4) [02:38:23:807]: Machine policy value 'Debug' is 0
    MSI (s) (CC:F4) [02:38:23:807]: ******* RunEngine:
               ******* Product: {b8ed16ca-1030-4046-af46-d0db4d8cbc58}
               ******* Action: 
               ******* CommandLine: **********
    MSI (s) (CC:F4) [02:38:23:807]: Machine policy value 'DisableUserInstalls' is 0
    MSI (s) (CC:F4) [02:38:23:808]: Warning: Local cached package 'C:\Windows\Installer\138a858c.msi' is missing.
    MSI (s) (CC:F4) [02:38:23:808]: User policy value 'SearchOrder' is 'nmu'
    MSI (s) (CC:F4) [02:38:23:808]: User policy value 'DisableMedia' is 0
    MSI (s) (CC:F4) [02:38:23:808]: Machine policy value 'AllowLockdownMedia' is 1
    MSI (s) (CC:F4) [02:38:23:808]: SOURCEMGMT: Looking for sourcelist for product {b8ed16ca-1030-4046-af46-d0db4d8cbc58}
    MSI (s) (CC:F4) [02:38:23:808]: SOURCEMGMT: Adding {b8ed16ca-1030-4046-af46-d0db4d8cbc58}; to potential sourcelist list (pcode;disk;relpath).
    MSI (s) (CC:F4) [02:38:23:808]: SOURCEMGMT: Now checking product {b8ed16ca-1030-4046-af46-d0db4d8cbc58}
    MSI (s) (CC:F4) [02:38:23:808]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
    MSI (s) (CC:F4) [02:38:23:808]: SOURCEMGMT: Trying source C:\ProgramData\Telerik\Installer\Downloads\.
    MSI (s) (CC:F4) [02:38:23:808]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2 
    MSI (s) (CC:F4) [02:38:23:808]: Note: 1: 2203 2: C:\ProgramData\Telerik\Installer\Downloads\Telerik_Data_Access_Free_Edition_2014_3_1027.msi 3: -2147287038 
    MSI (s) (CC:F4) [02:38:23:808]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
    MSI (s) (CC:F4) [02:38:23:808]: Note: 1: 1706 2: -2147483647 3: Telerik_Data_Access_Free_Edition_2014_3_1027.msi 
    MSI (s) (CC:F4) [02:38:23:808]: SOURCEMGMT: Processing net source list.
    MSI (s) (CC:F4) [02:38:23:808]: Note: 1: 1706 2: -2147483647 3: Telerik_Data_Access_Free_Edition_2014_3_1027.msi 
    MSI (s) (CC:F4) [02:38:23:808]: SOURCEMGMT: Processing media source list.
    MSI (s) (CC:F4) [02:38:23:811]: SOURCEMGMT: Trying media source D:\.
    MSI (s) (CC:F4) [02:38:23:811]: Note: 1: 2203 2: D:\Telerik_Data_Access_Free_Edition_2014_3_1027.msi 3: -2147287038 
    MSI (s) (CC:F4) [02:38:23:811]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
    MSI (s) (CC:F4) [02:38:23:811]: Note: 1: 1706 2: -2147483647 3: Telerik_Data_Access_Free_Edition_2014_3_1027.msi 
    MSI (s) (CC:F4) [02:38:23:811]: SOURCEMGMT: Processing URL source list.
    MSI (s) (CC:F4) [02:38:23:811]: Note: 1: 1402 2: UNKNOWN\URL 3: 2 
    MSI (s) (CC:F4) [02:38:23:811]: Note: 1: 1706 2: -2147483647 3: Telerik_Data_Access_Free_Edition_2014_3_1027.msi 
    MSI (s) (CC:F4) [02:38:23:811]: Note: 1: 1706 2:  3: Telerik_Data_Access_Free_Edition_2014_3_1027.msi 
    MSI (s) (CC:F4) [02:38:23:811]: SOURCEMGMT: Failed to resolve source
    MSI (s) (CC:F4) [02:38:23:811]: MainEngineThread is returning 1612
    MSI (s) (CC:D4) [02:38:23:812]: User policy value 'DisableRollback' is 0
    MSI (s) (CC:D4) [02:38:23:812]: Machine policy value 'DisableRollback' is 0
    MSI (s) (CC:D4) [02:38:23:812]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (CC:D4) [02:38:23:812]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
    MSI (s) (CC:D4) [02:38:23:812]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
    MSI (s) (CC:D4) [02:38:23:812]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (DC:10) [02:38:23:813]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (DC:10) [02:38:23:813]: MainEngineThread is returning 1612
    === Verbose logging stopped: 25/03/2015  2:38:23 ===
  2. Max
    Max avatar
    4 posts
    Member since:
    Jun 2013

    Posted 24 Mar 2015 Link to this post

    PS: I have tried uninstalling using Add/Remove Programs and the Telerik Control Panel
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  4. Answer
    Ventsi
    Admin
    Ventsi avatar
    46 posts

    Posted 27 Mar 2015 Link to this post

    Hi Max,

    Thank you for reaching us.

    I have investigated the installation log and it seems that there could be some issues with your system and with Windows Installer Cache in particular.

    You can diagnose this by reviewing and following the steps provided by Microsoft in the Missing Windows Installer Cache Files Will Require a Computer Rebuild article.

    As a suggestion, could you please try the fixes in the following articles and check if the issue still exists:
    We are looking forward to your response.

    Regards, Ventsi
    Telerik
     
    OpenAccess ORM is now Telerik Data Access. For more information on the new names, please, check out the Telerik Product Map.
     
  5. Max
    Max avatar
    4 posts
    Member since:
    Jun 2013

    Posted 27 Mar 2015 in reply to Ventsi Link to this post

    Thank you for your response. The second link in your post (https://support.microsoft.com/en-us/mats/program_install_and_uninstall/en?wa=wsignin1.0) resolved the problem.

    Much appreciated.
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