Cannot open Icenuim

5 posts, 0 answers
  1. Adiel
    Adiel avatar
    60 posts
    Member since:
    Jun 2012

    Posted 31 Oct 2012 Link to this post

    Hi,
    I've install Icenium  and it's opened but nothing but the main screen, no menu/ no controls. 
    Thanks.
  2. Nikolay
    Admin
    Nikolay avatar
    28 posts

    Posted 02 Nov 2012 Link to this post

    Hello Kadiel,

    Thank you for your interest in Icenium product!

    In your case Icenium Graphite can't load it's modules from CDN.
    Please install Fiddler and send us which request is failing in your case.
    This happens some times when internet connection have problems.

    Kind regards,
    Nikolay
    the Icenium team

    Share feedback and vote for features on our Feedback Portal.
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  3. Adiel
    Adiel avatar
    60 posts
    Member since:
    Jun 2012

    Posted 03 Nov 2012 Link to this post

    Hi, 
    Attached fiddler file with the requests/responses. 
    rename it's to saz... :) 
    Not much... 
    Thanks
    Adiel
  4. Nikolay
    Admin
    Nikolay avatar
    28 posts

    Posted 05 Nov 2012 Link to this post

    Hi Adiel,
    it seems that there is nothing in your fiddler log. Can you try something else: delete the %AppData%/Local/Telerik/BlackDragon folder and try again. This is Graphite's local cache, It may be corrupted. If the problem persists, please compress and send us the Logs folder in BlackDragon at support [at] icenium.com.


    Greetings,
    Nikolay
  5. Adiel
    Adiel avatar
    60 posts
    Member since:
    Jun 2012

    Posted 05 Nov 2012 Link to this post

    Delete the folder work.
    Thanks
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