Can't install on a 64-bit computer

11 posts, 0 answers
  1. Bertil
    Bertil avatar
    1 posts
    Member since:
    Apr 2011

    Posted 28 Apr 2011 Link to this post

    Hi!

    When to register you get an error,  It try to save into HKEY_LOCAL_MACHINE32\.....

    HKEY_LOCAL_MACHINE32 does not exist.

    Best regards,
    Bertil Morefält
  2. Lee
    Lee avatar
    4 posts
    Member since:
    May 2009

    Posted 28 Apr 2011 Link to this post

    It installed on Windows 7 Professional x64

    Make sure you run the installer as an administrator,
    What OS are you using?
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  4. Todd Anglin
    Todd Anglin avatar
    2040 posts
    Member since:
    Aug 2005

    Posted 28 Apr 2011 Link to this post

    I've also installed it successfully on Windows 7 Enterprise and Ultimate x64.

    As Lee mentioned, for JustTrace, it is a requirement that the software be installed as an administrator. If you're having trouble doing that, check out the advice in this thread:

    http://www.telerik.com/community/forums/justtrace/general-discussions/install-trouble.aspx

    Hope that helps.

    -Todd
  5. Vladi
    Admin
    Vladi avatar
    167 posts

    Posted 29 Apr 2011 Link to this post

    Hi,

    Thank you all for your feedback. It is very important for us. Please try our first internal build which mainly improves the installation process. You could download it from this link.

    Hopefully you won't have installation troubles anymore, but if you do, please let us know.


    Best wishes,
    Vladi
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get now >>

  6. JT
    JT avatar
    49 posts
    Member since:
    Mar 2007

    Posted 05 May 2011 Link to this post

    The latest internal build does not fix the install error on Windows Server 2008 x64. I'm getting the same error as the OP, about opening the registry key in HKLM32.

    Any ideas?

    ~JT
  7. Todor
    Admin
    Todor avatar
    63 posts

    Posted 10 May 2011 Link to this post

    Hello JT,

    Thank you for reporting this issue. We have investigated it and the fix should be available in the next released build.

    Regards,
    Todor
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get now >>

  8. Marina
    Admin
    Marina avatar
    8 posts

    Posted 01 Jun 2011 Link to this post

    Hi JT,

    The new JustTrace Beta version is published. I would recommend to check your AV (if any) settings prior installing the new version of JustTrace. Please try it and let us know whether you still have the same issues. We will appreciate any other feedback you may have as well.

    Regards,
    Marina
    the Telerik team

     

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get now >>

  9. Daní
    Daní avatar
    303 posts
    Member since:
    Feb 2008

    Posted 09 Jun 2011 Link to this post

    Hi,

    I cannot install install Telerik JustTrace latest version on a Window 7 x64 computer. File context menu does not show "Execute as administrator", however, I'm logged in as administrator. I'm pasting installation log file:

    EDITED: As this bug is already fixed, I've removed the long log file paste to keep the thread clean.
  10. Todor
    Admin
    Todor avatar
    63 posts

    Posted 09 Jun 2011 Link to this post

    Hello Daní,

     
    Thank you for the great report. This issue is already fixed and the next public release will include it.

    Kind regards,
    Todor
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get now >>

  11. Daní
    Daní avatar
    303 posts
    Member since:
    Feb 2008

    Posted 09 Jun 2011 Link to this post

    Thanks Todor,

    When will the latest version be released?
  12. Todor
    Admin
    Todor avatar
    63 posts

    Posted 09 Jun 2011 Link to this post

    Hi Daní,

     It should be very soon, hopefully in the next two weeks.

    All the best,
    Todor
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get now >>

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