Azure Upload Error 500

[Michael]

I have a simple RadCloudUpload control and when uploading a file, I get an error 500.  
  

<telerik:RadCloudUpload ID="RadCloudUpload1" OnFileUploaded="RadCloudUpload1_FileUploaded" runat="server" OnClientUploadFailed="onClientUploadFailed" ProviderType="Azure" AllowedFileExtensions="jpg" Skin="Glow" MaxFileSize="0"></telerik:RadCloudUpload>
     <asp:Button ID="Save" OnClick="Save_Click" runat="server" Text="Button" />

The control is registered as shown here:
 "message" : "RadAsyncUpload handler is registered succesfully, however, it may not be accessed directly." }

The blob contains files uploaded prior to upgrading to Q1 2014 so it was working at one point.  I am not aware of any changes to Azure or my code.  I checked the keys, account name and blob permissions. Any ideas?

[Hristo Valyavicharski]

Hi Michael,

Error 500 indicates a server error. To troubleshot the problem first make sure that the Custom Errors are disabled:

<customErrors mode="Off"/>

Then look at the returned response in a Network Tool of your choice. The response should contain detailed information about the error.  For more details see this screenshot.

Since Q1 2014 we have updated CloudUpload to use newer version of Windows Azure SDK.

Install the new version via the nuget package management console:

Install-Package WindowsAzure.Storage -Version 3.0.2

Regards,
Hristo Valyavicharski
Telerik

 

 

[Michael]

Hristo, 

Thank you for the suggestion to check the network trace.  The returned error states WindowsAzure.Storage version 3.0.2 cannot be loaded.  I checked my reference and I have a newer version 3.0.3 installed which was release in Feb '14.  Is an update to the control needed or do I need to try and rollback to 3.0.2?  

[Hristo Valyavicharski]

Hi Michael,

Yes, you will have to rollback to 3.0.2. For additional information please look at this help article.

Regards,
Hristo Valyavicharski
Telerik

 

 

[Michael]

I uninstalled 3.0.3 and installed 3.0.2.  Upload now works.  Thank  you for your help.

[Charles]

FYI
I tried the 2014 Q2 version of RadCloudUpload with the current Azure storage dll.  It still needs to be rolled back to version 3.0.2.  Version 3.0.3 returns the 500 error.

The help file referenced above has you install version 1.7.0.0 of the storage dll.  That also returns a 500 error. That page, 
        http://www.telerik.com/help/aspnet-ajax/cloud-upload-azure-blob-storage.html
needs to be updated to reflect the current working version of Azure storage DLL.  I spent a lot of time tail-chasing on that one.

For now (as of 7/1/2014), the correct NuGet Azure Storage install is 

        Install-Package WindowsAzure.Storage -Version 3.0.2

[Hristo Valyavicharski]

Hi Charles,

Thank you for reporting this. We are going to update this outdated help article.

Your Telerik points were updated.

Regards,
Hristo Valyavicharski
Telerik

 

 

[Michalis]

Hi there,

Guys I have the same problem, I have installed Package WindowsAzure.Storage -Version 4.3.0 and I got a 500 error.

Is there any solution out there ?


Thank you

[Hristo Valyavicharski]

Currently the CloduUpload uses Microsoft.WindowsAzure.Storage ver. 3.0.2. To resolve the issue:

• Install the proper version:
  Install-Package WindowsAzure.Storage -Version 3.0.2 
  
  

Use binding redirect:

<?xml version="1.0" encoding="utf-8"?>
<configuration>
  <configSections>
    <sectionGroup name="telerik.web.ui">
      <section name="radCloudUpload" type="Telerik.Web.UI.CloudUploadConfigurationSection, Telerik.Web.UI" allowDefinition="MachineToApplication" requirePermission="false" />
    </sectionGroup>
  </configSections>
  <appSettings>
    <add key="Telerik.ScriptManager.TelerikCdn" value="Disabled" />
    <add key="Telerik.StyleSheetManager.TelerikCdn" value="Disabled" />
  </appSettings>
  <runtime>
    <assemblyBinding xmlns="urn:schemas-microsoft-com:asm.v1">
      <dependentAssembly>
        <assemblyIdentity name="Microsoft.WindowsAzure.Storage" publicKeyToken="31bf3856ad364e35" culture="neutral" />
        <bindingRedirect oldVersion="3.0.2.0" newVersion="4.3.0.0"/>
      </dependentAssembly>
    </assemblyBinding>
  </runtime>
  <system.web>
    <compilation debug="false" targetFramework="4.5.2">
      <assemblies>
        <add assembly="System.Data.Services.Client, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B77A5C561934E089" />
      </assemblies>
    </compilation>
    <httpRuntime targetFramework="4.5.2" />
    <pages>
      <controls>
        <add tagPrefix="telerik" namespace="Telerik.Web.UI" assembly="Telerik.Web.UI" />
      </controls>
    </pages>
    <httpHandlers>
      <add path="ChartImage.axd" type="Telerik.Web.UI.ChartHttpHandler" verb="*" validate="false" />
      <add path="Telerik.Web.UI.SpellCheckHandler.axd" type="Telerik.Web.UI.SpellCheckHandler" verb="*" validate="false" />
      <add path="Telerik.Web.UI.DialogHandler.aspx" type="Telerik.Web.UI.DialogHandler" verb="*" validate="false" />
      <add path="Telerik.RadUploadProgressHandler.ashx" type="Telerik.Web.UI.RadUploadProgressHandler" verb="*" validate="false" />
      <add path="Telerik.Web.UI.WebResource.axd" type="Telerik.Web.UI.WebResource" verb="*" validate="false" />
    </httpHandlers>
    <httpModules />
  </system.web>
  <system.webServer>
    <validation validateIntegratedModeConfiguration="false" />
    <modules runAllManagedModulesForAllRequests="true" />
    <handlers>
      <remove name="ChartImage_axd" />
      <add name="ChartImage_axd" path="ChartImage.axd" type="Telerik.Web.UI.ChartHttpHandler" verb="*" preCondition="integratedMode" />
      <remove name="Telerik_Web_UI_SpellCheckHandler_axd" />
      <add name="Telerik_Web_UI_SpellCheckHandler_axd" path="Telerik.Web.UI.SpellCheckHandler.axd" type="Telerik.Web.UI.SpellCheckHandler" verb="*" preCondition="integratedMode" />
      <remove name="Telerik_Web_UI_DialogHandler_aspx" />
      <add name="Telerik_Web_UI_DialogHandler_aspx" path="Telerik.Web.UI.DialogHandler.aspx" type="Telerik.Web.UI.DialogHandler" verb="*" preCondition="integratedMode" />
      <remove name="Telerik_RadUploadProgressHandler_ashx" />
      <add name="Telerik_RadUploadProgressHandler_ashx" path="Telerik.RadUploadProgressHandler.ashx" type="Telerik.Web.UI.RadUploadProgressHandler" verb="*" preCondition="integratedMode" />
      <remove name="Telerik_Web_UI_WebResource_axd" />
      <add name="Telerik_Web_UI_WebResource_axd" path="Telerik.Web.UI.WebResource.axd" type="Telerik.Web.UI.WebResource" verb="*" preCondition="integratedMode" />
    </handlers>
  </system.webServer>

  <telerik.web.ui>
    <radCloudUpload>
      <storageProviders>
        <add name="Azure" type="Telerik.Web.UI.AzureProvider" accountKey="" accountName="" blobContainer="" subFolderStructure="" ensureContainer="true" uncommitedFilesExpirationPeriod="2" defaultEndpointsProtocol="https"/>
      </storageProviders>
    </radCloudUpload>
  </telerik.web.ui>
</configuration>

Regards,
Hristo Valyavicharski
Telerik

 

 

[Hristo Valyavicharski]

Binding Redirect for Amazon S3:

<?xml version="1.0"?>
<!--
  For more information on how to configure your ASP.NET application, please visit
  http://go.microsoft.com/fwlink/?LinkId=169433
  -->
<configuration>
  <configSections>
    <sectionGroup name="telerik.web.ui">
      <section name="radCloudUpload" type="Telerik.Web.UI.CloudUploadConfigurationSection, Telerik.Web.UI" allowDefinition="MachineToApplication" requirePermission="false" />
    </sectionGroup>
  </configSections>
  <runtime>
    <assemblyBinding xmlns="urn:schemas-microsoft-com:asm.v1">
      <dependentAssembly>
        <assemblyIdentity name="AWSSDK" publicKeyToken="9f476d3089b52be3" culture="neutral" />
        <bindingRedirect oldVersion="2.0.5.0" newVersion="2.3.18.0"/>
      </dependentAssembly>
    </assemblyBinding>
  </runtime>
  <system.web>
    <compilation debug="true" targetFramework="4.5" />
    <httpRuntime targetFramework="4.5" />

    <httpHandlers>
      <add path="Telerik.Web.UI.WebResource.axd" type="Telerik.Web.UI.WebResource" verb="*" validate="false" />
    </httpHandlers>
  </system.web>
  <system.webServer>
    <validation validateIntegratedModeConfiguration="false" />
    <handlers>
      <add name="Telerik_Web_UI_WebResource_axd" verb="*" preCondition="integratedMode" path="Telerik.Web.UI.WebResource.axd" type="Telerik.Web.UI.WebResource" />
    </handlers>
  </system.webServer>
  <telerik.web.ui>
    <radCloudUpload>
      <storageProviders>
      ...
      </storageProviders>
    </radCloudUpload>
  </telerik.web.ui>
</configuration>

Regards,
Hristo Valyavicharski
Telerik

 

 

[Michalis]

Thanks a lot Hristo,

It works :)

[Greg]

First of all you have the oldVersion and newVersion reversed in the bindingRedirect if you are trying to roll BACKWARDS to an older version: it should be:

<bindingRedirect oldVersion="4.3.0.0" newVersion="3.0.2.0"/>

Secondly, it DOES NOT WORK. Still error 500.

Instead of providing solutions that move us backwards, why don't you do the right thing and bring the control up to date with Azure storage release 4.3.0??????????????

[Hristo Valyavicharski]

Hi Greg,

You should use Azure Storage ver3.0.2.  We haven't tested the control against newer versions like 4.3.0. 
It is in our future plans to upgrade this reference.

To troubleshoot the error look into the returned response:


Regards,
Hristo Valyavicharski
Telerik

 

 

[SREERAM]

I'm using Cloud Upload to upload the files to Amazon S3 Server.i was unable to see the Progress monitoring while uploading the files.I tried with 2014 my licensed version DLL's and also I downloaded the latest DLLs.it always showing the loading progress, not showing the filling image.please help

[Thomas]

We use Telerik.Web.UI Version 2017.3.913.45 with Windows Azure Storage Version 4.3.0.0.

All works fine, except for any files with Unicode Characters in it (e.g. Arabic), in which case the control returns the 500 Error

after the last chunk of data.

If I rename the ident file with standard Latin characters, no error occurs, so clearly related to the filename.

 

Are there any known Issues with UTF-8 in the control, or the server side .NET configuration ?

[Vessy]

Hi Thomas,

I have just ansered your support ticket on the matter, for convenience I am pasting my answer here as well:

We are aware of this problem and it has been already logged into our bug tracking system. I have increase the items priority, but you can vote for it in order to increase it even more:
https://feedback.telerik.com/Project/108/Feedback/Details/223307

Unfortunately, there is no any suiable workaround I can offer you for the moment.

Regards,
Vessy
Progress Telerik