Application has stopped working

[Matt Ortiz]

Installed JustTrace in the following
Environment:
OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name WS11120
System Manufacturer Dell Inc.
System Model OptiPlex 980
System Type x64-based PC
Processor Intel(R) Core(TM) i7 CPU         870  @ 2.93GHz, 2927 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. A05, 11/3/2010
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name SOS\mortiz
Time Zone US Mountain Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.93 GB
Available Physical Memory 3.86 GB
Total Virtual Memory 15.9 GB
Available Virtual Memory 11.2 GB
Page File Space 7.93 GB
Page File C:\pagefile.sys

Visual Studio:
Microsoft Visual Studio 2010
Version 10.0.40219.1 SP1Rel
Microsoft .NET Framework
Version 4.0.30319 SP1Rel

Installed Version: Ultimate

Microsoft Visual C# 2010   01019-532-2002102-70644
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Microsoft Visual Studio 2010 Architecture and Modeling Tools   01019-532-2002102-70644
Microsoft Visual Studio 2010 Architecture and Modeling Tools
    
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Microsoft Visual Studio 2010 Team Explorer   01019-532-2002102-70644
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Microsoft Visual Web Developer 2010   01019-532-2002102-70644
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Crystal Reports Templates for Microsoft Visual Studio 2010   
Crystal Reports Templates for Microsoft Visual Studio 2010

Microsoft Team Foundation Server 2010 Power Tools   3.2.40301.0
Power Tools that extend the Team Foundation Server integration with Visual Studio.

Microsoft Visual Studio 2010 Ultimate - ENU Service Pack 1 (KB983509)   KB983509
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Microsoft Visual Studio Process Editor   1.0
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Snippet Designer   1.3.1
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SQL Prompt 5
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Steps:
Started VS2010, opened solution, and started application via F5. Was prompted for JustTrace profile and started.
Was greeted with 
FACTS Workspace.exe has stopped working
*Check Online
*Close Program
*Debug Program

Details:
Problem signature:
  Problem Event Name: BEX
  Application Name: FACTS Workspace.exe
  Application Version: 1.0.0.0
  Application Timestamp: 4dc07a93
  Fault Module Name: Telerik.JustTrace.CoreProfilers_unloaded
  Fault Module Version: 0.0.0.0
  Fault Module Timestamp: 4db7d775
  Exception Offset: 0fcaa59b
  Exception Code: c0000005
  Exception Data: 00000008
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 1033
  Additional Information 1: 9598
  Additional Information 2: 9598c98470d3656b9d044ac5f6bb20a3
  Additional Information 3: 9517
  Additional Information 4: 9517cceb2d40f28e78d0d77fb70c8180


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If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

***************************************************************************************************************
Debug Output
'FACTS Workspace.exe' (Managed (v4.0.30319)): Loaded 'C:\Windows\Microsoft.Net\assembly\GAC_32\mscorlib\v4.0_4.0.0.0__b77a5c561934e089\mscorlib.dll', Skipped loading symbols. Module is optimized and the debugger option 'Just My Code' is enabled.
'FACTS Workspace.exe' (Managed (v4.0.30319)): Loaded 'C:\Projects\FACTS\Desktop\1.Main\FACTS Workspace\bin\Debug\FACTS Workspace.exe', Symbols loaded.
'FACTS Workspace.exe' (Managed (v4.0.30319)): Loaded 'C:\Windows\Microsoft.Net\assembly\GAC_MSIL\PresentationFramework\v4.0_4.0.0.0__31bf3856ad364e35\PresentationFramework.dll', Skipped loading symbols. Module is optimized and the debugger option 'Just My Code' is enabled.
'FACTS Workspace.exe' (Managed (v4.0.30319)): Loaded 'C:\Windows\Microsoft.Net\assembly\GAC_MSIL\WindowsBase\v4.0_4.0.0.0__31bf3856ad364e35\WindowsBase.dll', Skipped loading symbols. Module is optimized and the debugger option 'Just My Code' is enabled.
'FACTS Workspace.exe' (Managed (v4.0.30319)): Loaded 'C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System\v4.0_4.0.0.0__b77a5c561934e089\System.dll', Skipped loading symbols. Module is optimized and the debugger option 'Just My Code' is enabled.
'FACTS Workspace.exe' (Managed (v4.0.30319)): Loaded 'C:\Windows\Microsoft.Net\assembly\GAC_32\PresentationCore\v4.0_4.0.0.0__31bf3856ad364e35\PresentationCore.dll', Skipped loading symbols. Module is optimized and the debugger option 'Just My Code' is enabled.
'FACTS Workspace.exe' (Managed (v4.0.30319)): Loaded 'C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.Xaml\v4.0_4.0.0.0__b77a5c561934e089\System.Xaml.dll', Skipped loading symbols. Module is optimized and the debugger option 'Just My Code' is enabled.
Step into: Stepping over non-user code 'FACTS_Workspace.App.App'
'FACTS Workspace.exe' (Managed (v4.0.30319)): Loaded 'C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.Configuration\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll', Skipped loading symbols. Module is optimized and the debugger option 'Just My Code' is enabled.
'FACTS Workspace.exe' (Managed (v4.0.30319)): Loaded 'C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.Xml\v4.0_4.0.0.0__b77a5c561934e089\System.Xml.dll', Skipped loading symbols. Module is optimized and the debugger option 'Just My Code' is enabled.
Step into: Stepping over non-user code 'FACTS_Workspace.App.InitializeComponent'
'FACTS Workspace.exe' (Managed (v4.0.30319)): Loaded 'C:\Projects\FACTS\Desktop\1.Main\FACTS Workspace\bin\Debug\FACTS.Library.dll', Symbols loaded.
'FACTS Workspace.exe' (Managed (v4.0.30319)): Loaded 'C:\Projects\FACTS\Desktop\1.Main\FACTS Workspace\bin\Debug\FACTS.WPF.Library.dll', Symbols loaded.
The program '[7268] FACTS Workspace.exe: Program Trace' has exited with code 0 (0x0).
The program '[7268] FACTS Workspace.exe: Managed (v4.0.30319)' has exited with code -1073741819 (0xc0000005).
******************************************************************************************************************************************************
Just Trace
[blank]

[Simon]

Hi, Matt.

Thank you very much for your valuable feedback.
We do appreciate the effort you put into giving us such a thorough overview of the problem and the environment where it occurred.

In your report I see that you tried to profile your app using JustTrace's add-in in Visual Studio 2010 with SP1 installed. In this regard, I'd like to inform you that we are currently having issues with JustTrace's integration with VS 2010's SP1, which might be addressed in future releases of JT.
As for the crash itself, could you, please, provide us with more specific information as of what kind of profiler you used when the crash occurred? Also, is UAC on your system turned on?

Thank you in advance for your cooperation.

Best regards,
Simon
the Telerik team

[Matt Ortiz]

We are admins on our own development machines. UAC is turned on, but UAC notifycation is set to "Never Notify Me".
As far as Just Trace profiling, I tried both Local and Running, along with Sampling and Tracing profilers. 
All combination provided the same result. 
Hope this helps.
Matt

[Simon]

Hi, Matt.

Thank you for the additional feedback on this issue.
We will try to reproduce the problem on our side and eventually come up with a solution for future JustTrace releases.
I was curious though whether you experience the same erroneous behavior using the memory profiler.

Regards,

Simon

the Telerik team

[Matt Ortiz]

Yes, all three profilers failed the same way.
Matt

[Marina]

Hello Matt,

We have released our official JustTrace version. Now if you start JustTrace Standalone, you will be automatically prompt to download the newer version.
I was wondering if you had a chance to try it already?
In case you did, please let us know if it works for you. Any other feedback is also appreciated.

Regards,
Marina
the Telerik team