Application has stopped working

6 posts, 0 answers
  1. Matt Ortiz
    Matt Ortiz avatar
    3 posts
    Member since:
    Nov 2009

    Posted 03 May 2011 Link to this post

    Installed JustTrace in the following
    Environment:
    OS Name Microsoft Windows 7 Professional
    Version 6.1.7601 Service Pack 1 Build 7601
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name WS11120
    System Manufacturer Dell Inc.
    System Model OptiPlex 980
    System Type x64-based PC
    Processor Intel(R) Core(TM) i7 CPU         870  @ 2.93GHz, 2927 Mhz, 4 Core(s), 8 Logical Processor(s)
    BIOS Version/Date Dell Inc. A05, 11/3/2010
    SMBIOS Version 2.6
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume2
    Locale United States
    Hardware Abstraction Layer Version = "6.1.7601.17514"
    User Name SOS\mortiz
    Time Zone US Mountain Standard Time
    Installed Physical Memory (RAM) 8.00 GB
    Total Physical Memory 7.93 GB
    Available Physical Memory 3.86 GB
    Total Virtual Memory 15.9 GB
    Available Virtual Memory 11.2 GB
    Page File Space 7.93 GB
    Page File C:\pagefile.sys

    Visual Studio:
    Microsoft Visual Studio 2010
    Version 10.0.40219.1 SP1Rel
    Microsoft .NET Framework
    Version 4.0.30319 SP1Rel

    Installed Version: Ultimate

    Microsoft Visual C# 2010   01019-532-2002102-70644
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    Steps:
    Started VS2010, opened solution, and started application via F5. Was prompted for JustTrace profile and started.
    Was greeted with 
    FACTS Workspace.exe has stopped working
    *Check Online
    *Close Program
    *Debug Program

    Details:
    Problem signature:
      Problem Event Name: BEX
      Application Name: FACTS Workspace.exe
      Application Version: 1.0.0.0
      Application Timestamp: 4dc07a93
      Fault Module Name: Telerik.JustTrace.CoreProfilers_unloaded
      Fault Module Version: 0.0.0.0
      Fault Module Timestamp: 4db7d775
      Exception Offset: 0fcaa59b
      Exception Code: c0000005
      Exception Data: 00000008
      OS Version: 6.1.7601.2.1.0.256.48
      Locale ID: 1033
      Additional Information 1: 9598
      Additional Information 2: 9598c98470d3656b9d044ac5f6bb20a3
      Additional Information 3: 9517
      Additional Information 4: 9517cceb2d40f28e78d0d77fb70c8180


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    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt
    ***************************************************************************************************************
    Debug Output
    'FACTS Workspace.exe' (Managed (v4.0.30319)): Loaded 'C:\Windows\Microsoft.Net\assembly\GAC_32\mscorlib\v4.0_4.0.0.0__b77a5c561934e089\mscorlib.dll', Skipped loading symbols. Module is optimized and the debugger option 'Just My Code' is enabled.
    'FACTS Workspace.exe' (Managed (v4.0.30319)): Loaded 'C:\Projects\FACTS\Desktop\1.Main\FACTS Workspace\bin\Debug\FACTS Workspace.exe', Symbols loaded.
    'FACTS Workspace.exe' (Managed (v4.0.30319)): Loaded 'C:\Windows\Microsoft.Net\assembly\GAC_MSIL\PresentationFramework\v4.0_4.0.0.0__31bf3856ad364e35\PresentationFramework.dll', Skipped loading symbols. Module is optimized and the debugger option 'Just My Code' is enabled.
    'FACTS Workspace.exe' (Managed (v4.0.30319)): Loaded 'C:\Windows\Microsoft.Net\assembly\GAC_MSIL\WindowsBase\v4.0_4.0.0.0__31bf3856ad364e35\WindowsBase.dll', Skipped loading symbols. Module is optimized and the debugger option 'Just My Code' is enabled.
    'FACTS Workspace.exe' (Managed (v4.0.30319)): Loaded 'C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System\v4.0_4.0.0.0__b77a5c561934e089\System.dll', Skipped loading symbols. Module is optimized and the debugger option 'Just My Code' is enabled.
    'FACTS Workspace.exe' (Managed (v4.0.30319)): Loaded 'C:\Windows\Microsoft.Net\assembly\GAC_32\PresentationCore\v4.0_4.0.0.0__31bf3856ad364e35\PresentationCore.dll', Skipped loading symbols. Module is optimized and the debugger option 'Just My Code' is enabled.
    'FACTS Workspace.exe' (Managed (v4.0.30319)): Loaded 'C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.Xaml\v4.0_4.0.0.0__b77a5c561934e089\System.Xaml.dll', Skipped loading symbols. Module is optimized and the debugger option 'Just My Code' is enabled.
    Step into: Stepping over non-user code 'FACTS_Workspace.App.App'
    'FACTS Workspace.exe' (Managed (v4.0.30319)): Loaded 'C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.Configuration\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll', Skipped loading symbols. Module is optimized and the debugger option 'Just My Code' is enabled.
    'FACTS Workspace.exe' (Managed (v4.0.30319)): Loaded 'C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.Xml\v4.0_4.0.0.0__b77a5c561934e089\System.Xml.dll', Skipped loading symbols. Module is optimized and the debugger option 'Just My Code' is enabled.
    Step into: Stepping over non-user code 'FACTS_Workspace.App.InitializeComponent'
    'FACTS Workspace.exe' (Managed (v4.0.30319)): Loaded 'C:\Projects\FACTS\Desktop\1.Main\FACTS Workspace\bin\Debug\FACTS.Library.dll', Symbols loaded.
    'FACTS Workspace.exe' (Managed (v4.0.30319)): Loaded 'C:\Projects\FACTS\Desktop\1.Main\FACTS Workspace\bin\Debug\FACTS.WPF.Library.dll', Symbols loaded.
    The program '[7268] FACTS Workspace.exe: Program Trace' has exited with code 0 (0x0).
    The program '[7268] FACTS Workspace.exe: Managed (v4.0.30319)' has exited with code -1073741819 (0xc0000005).
    ******************************************************************************************************************************************************
    Just Trace
    [blank]
  2. Simon
    Admin
    Simon avatar
    3 posts

    Posted 04 May 2011 Link to this post

    Hi, Matt.

    Thank you very much for your valuable feedback.
    We do appreciate the effort you put into giving us such a thorough overview of the problem and the environment where it occurred.

    In your report I see that you tried to profile your app using JustTrace's add-in in Visual Studio 2010 with SP1 installed. In this regard, I'd like to inform you that we are currently having issues with JustTrace's integration with VS 2010's SP1, which might be addressed in future releases of JT.
    As for the crash itself, could you, please, provide us with more specific information as of what kind of profiler you used when the crash occurred? Also, is UAC on your system turned on?

    Thank you in advance for your cooperation.

    Best regards,
    Simon
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get now >>

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  4. Matt Ortiz
    Matt Ortiz avatar
    3 posts
    Member since:
    Nov 2009

    Posted 04 May 2011 Link to this post

    We are admins on our own development machines. UAC is turned on, but UAC notifycation is set to "Never Notify Me".
    As far as Just Trace profiling, I tried both Local and Running, along with Sampling and Tracing profilers. 
    All combination provided the same result. 
    Hope this helps.
    Matt
  5. Simon
    Admin
    Simon avatar
    3 posts

    Posted 10 May 2011 Link to this post

    Hi, Matt.

    Thank you for the additional feedback on this issue.
    We will try to reproduce the problem on our side and eventually come up with a solution for future JustTrace releases.
    I was curious though whether you experience the same erroneous behavior using the memory profiler.

    Regards,
    Simon
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get now >>

  6. Matt Ortiz
    Matt Ortiz avatar
    3 posts
    Member since:
    Nov 2009

    Posted 10 May 2011 Link to this post

    Yes, all three profilers failed the same way.
    Matt
  7. Marina
    Admin
    Marina avatar
    8 posts

    Posted 29 Jul 2011 Link to this post

    Hello Matt,

    We have released our official JustTrace version. Now if you start JustTrace Standalone, you will be automatically prompt to download the newer version.
    I was wondering if you had a chance to try it already?
    In case you did, please let us know if it works for you. Any other feedback is also appreciated.

    Regards,
    Marina
    the Telerik team
    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get now >>
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